ARTICLES BY JIM RODDY

  • Retail Tech Resellers: Where Will Your Customers Invest In 2017?
    Retail Tech Resellers: Where Will Your Customers Invest In 2017?

    Innovative Retail Technologies magazine has published its annual Retail Tech Spending Report for 2017 and it’s must-read content for anyone in the retail IT industry — especially retail resellers who want to see what’s around the corner in their vertical. This special issue arrived on my desk just hours ago and I’ve already underlined several key passages.

  • Warning: Headache-Inducing Hiring Advice Ahead
    Warning: Headache-Inducing Hiring Advice Ahead

    When an article is headlined 5 Interview Questions Every Recruiter Should Ask, it’s pretty much a guarantee I’m setting aside the next several minutes to read it. But before you click on this link to read the article I’m referencing, I implore you to not ask these five questions. Do not accept this article as a best practice — unless you want candidates to recreate the scene in the photo that accompanied the article. The candidate looks like she’s thinking, “Are you people kidding me?”

  • 5 Words Most Heard At NRF 2016
    5 Words Most Heard At NRF 2016

    NRF 2016 was in my rear view mirror when I caught a late shuttle bus Jan. 19, but it’s taken me a full week to assemble and analyze my copious notes from the event. I just quickly searched what I jotted down, and these five words appeared the most often.

  • Fast Receipt Printer Demo By CognitiveTPG At NRF 2015

    One of the products at the 2015 NRF show that caught my eye – though my eyes couldn’t quite catch up to it – was the A799II thermal receipt printer by CognitiveTPG. Promoted as the “fastest receipt printer,” the A799 shows in this video it can print the over 4,500-word United States Constitution in about 9 seconds. Cognitive executives told me the demonstration was inspired by French artist/engineer Thibault Brevet who presented at the SXSW Conference in 2014.

  • From NRF 2015: The Convergence Of Customer Experience, Employee Engagement
    From NRF 2015: The Convergence Of Customer Experience, Employee Engagement

    One of the most insightful presentations I attended during NRF 2015 was “Retail’s Future: Where Customer Experience and Employee Engagement Converge.” The session was presented Tuesday morning, Jan. 13, by Eric Feinberg, senior director of product strategy at ForeSee by Answers, a provider of customer experience analytics.

  • Customer Experience Secrets Of Brick-And-Mortar Superstars
    Customer Experience Secrets Of Brick-And-Mortar Superstars

    The morning keynote on Jan. 12 at Retail’s BIG Show, hosted by the NRF at New York’s Javits Convention Center,  was titled, “Reimagining Main Street — How Brick-and-Mortar Retail Will Thrive in the 21st Century. ” It featured Rick Caruso, the founder and CEO of Caruso Affiliated, Blake Nordstrom, president of Nordstrom, Inc., and Candace Nelson, founder and pastry chef of Sprinkles Cupcakes.

  • 5 Loyalty Lessons Loblaws Learned
    5 Loyalty Lessons Loblaws Learned

    Loblaws has advanced in many areas, including customer loyalty. Peter Lewis, the senior director of customer analytics and loyalty for Loblaws, was a featured speaker on Jan. 12 at Retail’s BIG Show, hosted by the NRF at New York’s Javits Convention Center. Lewis shared with retail executives his company’s lessons learned and metrics related to Loblaws’ relatively new loyalty program.

  • Insights From Inside The Foot Locker Boardroom
    Insights From Inside The Foot Locker Boardroom

    Candid insights by Foot Locker Chairman and CEO Ken Hicks highlighted the Jan. 12 afternoon keynote session at Retail’s BIG Show, hosted by the NRF.

  • From Super Saturday: The Changing Landscape Of Retail
    From Super Saturday: The Changing Landscape Of Retail

    Capping a full day of retail-focused education at RetailROI’s Super Saturday event in New York City was a retail executive panel titled “The Changing Landscape of the Retail Environment.” Featured panelists were Mark Kirschner, CMO, eBay; Amy Stanberry, CIO, Gap Inc.; and Kathy Doyle Thomas, EVP & Chief Strategy Officer, Half-Price Books.

  • HSN CIO Talks “Boundaryless Retail,” Customer Experience
    HSN CIO Talks “Boundaryless Retail,” Customer Experience

    At RetailROI’s Super Saturday, HSN CIO Karen Etzkorn talked about omni-channel, cross-channel, and her phrase of “boundaryless retail.” Etzkorn said HSN is driving an interactive experience between TV, tablets, mobile devices, and the desktop. The retailer has seen significant growth in online and mobile sales. Etzkorn said mobility is now 12 percent of HSN’s overall business, a 57 percent increase vs. a year ago. Additionally, nearly a quarter of the mobile customers are new to HSN.

  • Moving Beyond Customer Experience To Engagement
    Moving Beyond Customer Experience To Engagement

    Customer experience was one of the most discussed topics during RetailROI’s Super Saturday on Jan. 11 in New York City. In fact, the opening keynote from Jeff Roster, Research VP Global Industry for Gartner, was titled “Moving Beyond Customer Experience To Engagement.”

  • Retail Cool Panel: 6 Great Customer Experience Quotes
    Retail Cool Panel: 6 Great Customer Experience Quotes

    Quality insight into the retail industry doesn’t have to come from long established, household names. That proved true during the uniquely titled “Retail Cool Panel” during RetailROI’s Super Saturday on Jan. 11 in New York City.

Jim Roddy

Jim Roddy

Vantiv