Consumer preferences are constantly evolving. As a result, retail delivery professionals are adopting technologies and best practices that support a seamless, streamlined experience at every customer touchpoint in the supply chain.
With e-commerce sales expected to reach between $144 billion to $149 billion this holiday season, retailers who are able to create a seamless, convenient experience for customers have the upper hand.
If a company wants happy, returning customers, it has to provide quick and helpful customer service and deliver customers’ online orders in a reasonable amount of time.
Shopping is an increasingly “invisible” activity, embedding itself seamlessly into new digital and physical channels, using ever-more natural gestures and simple conversations.