Newsletter | January 21, 2020

01.21.20 -- 7 Retail Trends In 2020 And Tips For Success

Retail IT Insights
Showrooming: A Threat Or An Opportunity?
  Guest Column | By Kate Prohorchik, Iflexion

Showrooming is viewed as a major threat to brick-and-mortar businesses. Your previously loyal customers visit your stores, examine your goods, and then go home to buy the item they want online. It can be even worse: They don’t care to leave the store and buy the products online right there via their mobile phone (using your Wi-Fi).

3 Ways E-Commerce Has Transformed Customer Service Delivery
  Guest Column | By Fara Haron, Majorel

Whether it is groceries, healthcare, or banking services, even industries that were once predominantly using offline transactions are leveraging the efficiencies and cost-savings e-commerce delivers.

7 Retail Trends In 2020 And Tips For Success
  Guest Column | By Beth VanStory, Chief Outsiders

While 2019 was a year of big changes in retail, 2020 will bring even more exciting innovation. Retailers who embrace new technology; deeply explore, understand, and leverage consumer behavior; and test new concepts will win. So, what’s in store?

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