Are You Really Committed To WFM?

By Matt Pillar, chief editor

June 2013 Integrated Solutions For Retailers

The RSR report, WFM 2013: The Store Employee in the Customer Age, reveals a troubling contradiction between the stated priorities and the investment action that retailers are taking in the WFM (workforce management) arena.

According to the report, the WFM-related business challenges that well-performing retailers are most concerned about are:

• improve top line performance by offering a different/more enjoyable shopping experience (62%)
• meet the demands of consumers for better customer service (50%)
• reduce labor costs as a percent of sales (46%).