By Josh Roffman, Loftware
Even before the pandemic, the retail industry was in the middle of a revolution. However, this has vaulted forwards rapidly in the last two years. According to the U.S. Department of Commerce Retail Indicator Division, e-commerce sales were $870 billion in the U.S. in 2021, a 14.2% increase over 2020 and a 50.5% increase over 2019. Indeed, e-commerce represented 13.2% of all retail sales in 2021 in the US.