Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. The results found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
In this eBook, discover five fulfillment trends shaping consumer satisfaction:
- How millennials are impacting delivery expectations
- The importance of eCommerce fulfillment speed and value
- Preference for environmentally friendly packaging
- How automated delivery is gaining traction
- Why demand for in-store pickup is on the rise
Download the study to uncover consumers’ eCommerce fulfillment expectations and what it takes to meet them.