The current media reporting on the state of retail stores paints a doom and gloom picture. Almost every day there are headlines of bankruptcy filings and store closures suggesting that the retail apocalypse is here. It's clear that the retail industry is going through a transformational period that has many scaling back physical operations, but despite the news, people still want to — and still do — shop in stores.
Unlikely or unforeseen competitors continue to disrupt industries at an exponential pace. The innovation disruptors bring requires a key strategy: Put the customer at the center of your business and deliver great experiences to them. Understand how having the right technology foundation in place enables consistent, timely, relevant, and personalized experiences.
Starting a business can be hard. Growing your business can be even harder. Whether it's poor customer data, manual and broken processes, minimal operations visibility to make decisions, building a winning team, or keeping up with changing regulations, there is always something getting in the way of growth. These barriers hurt sales, cost money, and create risk.