05.03.22 -- Improving Customer Satisfaction And Driving Revenue With AI-Powered Self-Service Solutions

In the blink of an eye, the COVID-19 outbreak caused massive upheaval in the retail industry. As retailers look beyond the lockdowns and stay-at-home directives necessitated by the pandemic, some of the technology changes and investments implemented in a hurry will likely be permanent.

You might be surprised to learn that the retail industry has already embraced artificial intelligence. It is a powerful technology that can help retailers improve their marketing and sales strategies. This is why many retailers are already incorporating AI into their business operations.

For several years, consumer expectations have been evolving as we move our lives online with greater frequency and for more reasons. When those heightened expectations collided with the pandemic, the adoption of digital technologies accelerated faster than many may have imagined. From contactless payment options and the transformation of the shopping experience (i.e., buy online, pick up curbside or in the store) to the automation of a range of routine customer service tasks, the world of retail IT is dramatically different from it was years ago.