Newsletter | June 11, 2012

06.11.2012 -- Multiconcept Retailer's Marketing Strategies Lead To 142% Revenue Growth

Retail Solutions Online Newsletter

In This Issue:

Editor's Notebook

Pennies, Prepaid Cards, Smartphones Shape The POS
By Matt Pillar, editor in chief
New data suggests significant change in how consumers are paying will require infrastructure adjustments at the POS.

Featured Integrated Solutions For Retailers Article

Improve Store Performance Metrics
By Erin Harris, Integrated Solutions For Retailers magazine
As a retailer, you’re concerned about the number of people who enter your store and make a purchase. You should also be concerned about the number of people who enter your store but do not make a purchase and the why behind that decision.

Improve Store Performance Metrics

Guest Expert Series

Current Trends That Are Redefining Human Capital Management In The Retail Sector
By John Orr, chief strategy officer, Dayforce
In Part 1 of this series we addressed how multi-product solutions significantly impede user adoption and engagement, as users are forced to sign into multiple accounts and applications to manage their personal and professional information. In Part 2 of the series, we discussed how a holistic human capital management (HCM) solution provides the flexibility, speed, accuracy, and improved user experience required to drive success in today’s market, particularly as we see human resources and operations converge in discipline and application. This third and final part of the series will address some of the current trends in HCM and what they mean to retail operations and profitability.

Featured Articles

The Dilemma With Personal Mobile Devices
The rapid advancement and adoption of consumer mobile devices like the iPhone, iPad, BlackBerry, and Android-based smartphones have put fairly sophisticated mobile computing in the hands of almost every enterprise employee, from the field technician to the CEO.

The Dilemma With Personal Mobile Devices

Software Designed For Team Sports: A Q&A With Schuylkill Valley Sports
Recent growth at Schuylkill Valley Sports (SVS) has been fueled by the team sports business, which company President Jerry Williams says is outpacing retail sales. To gain a better understanding of the team sales business and the software that drives its success, we talked with Williams and Nick Rhoads, IT manager at SVS.

Software Designed For Team Sports: A Q&A With Schuylkill Valley Sports

How Tablets Empower The Store Associate To Engage The Connected Consumer
By Mike Stinson, Motion Computing
With the explosion of smartphones and tablets, consumers have become more connected not only to each other, but also to their favorite brands and products.

How Tablets Empower The Store Associate To Engage The Connected Consumer

How Does Your Call Center Satisfaction Measure?
In this, our fifth year of the Call Center Satisfaction Index (CCSI) study, we see our first ever drop in the index. While it is only a modest one-point drop, it is a drop nonetheless. The question in front of us is whether this is a momentary "pause" in the index's growth or are we are seeing a leveling of the index in the mid-70's. While we won't know for sure for another 2 to 3 years which of these scenarios plays out, there are several phenomena in our study that may suggest the situation could be the latter, a leveling in the score.

How Does Your Call Center Satisfaction Measure?

Industry Talk

Google Analytics For The Physical Store
By Bob Johns, associate editor
Over the past year we have featured numerous articles on how customer centricity is really becoming the focus of retailers in the new omni-channel world. Knowing where your customer is, what they are purchasing, and how they are interacting with your business on every level has become a key ingredient in identifying how to serve the customer and create a product environment that keeps the customer coming back. With that is mind, I recently sat down with Will Smith, CEO at Euclid Elements, and Tad Sheppard, partner at Claris Solutions, to discuss how they are working together to create a better shopping experience.

Industry News

Conad Adriatico Inspires The Future Of Shopping
Checkpoint Systems' New Security Solutions Offer Clear Advantages For Health And Beauty Retailers; Smallest Label On Market
ACI Worldwide Shares New Product Plans With Market
Durham Coca-Cola Bottling Company Selects HighJump OASIS 5.0 Route Accounting System
Panasonic Aligns U.S. Operations To Deliver Technology Solutions That Drive Innovation In Government And Business
Beyond The Self-Service Coin Machine: Cummins Allison Shares Four Key Service Attributes To Maximize Performance And Uptime
Tyco Retail Solutions Wins Annual VICS Collaborative Commerce Achievement Award For Best VILRI Solution Provider
Vitria Announces Exclusive Preview Of World's First Operational Intelligence App
ShopSavvy Gives Retailers Instant Access To Millions Of Mobile Shoppers With ShopSavvy Marketplace
Improving Returns Presents Biggest Opportunity for Retailers Wishing to Increase Online Shopping Satisfaction
View more headlines

Featured Content

Multiconcept Retailer’s Marketing Strategies Lead To 142% Revenue Growth
One Click Ventures is a premier internet retailer, owning and operating nine concept e-­stores ranging from fashionable handbags and sunglasses to reading glasses and travel products.

Improving Customer Experience Means A Better WFM Solution
The economy is showing signs of improvement, or is it? The holiday season will prove to be better than last year, or will it? It seems each week we get conflicting indicators on where the economy is going and what it means for retailers.

Business Discovery Platforms For IT: Challenges & Benefits
For a long time, IT has been trying to put data into the hands of business users to enable faster and better decision-making. And today, users refuse to settle for less than what they've become accustomed to outside the office — the simple, powerful, and easy-to-use consumer apps, social networks, and mobile technologies that are busy reshaping the computing landscape.

What's Better? In-House Or Hosted For EDI/ERP Integration
You're the CIO of a growing company. Required internal business applications are growing rapidly, and you also have to maintain external EDI compliance to keep that revenue flowing.
Browse the content library

Featured Multimedia

Mobile Application Security
Mobile Application Security
Rick Hayes, senior principal consultant, and Karthik Rangarajan, principal consultant, at Dell SecureWorks talk to Erin Harris about the importance of preventing business logic flaws and what that means for your business. Specifically, they cover the vulnerabilities that are routinely overlooked during the Web application assessments. Hayes and Rangarajan also discuss how businesses can prevent or evaluate business logic flaws.

ISR Digital Edition

 

Integrated Solutions For Retailers is excited to announce the release of its latest version of the magazine's digital edition. The June 2012 edition is fully optimized for mobile devices and features the latest technology to speed up page loading times and enhance the reading experience. Enjoy!

Get Connected!

 

Twitter


LinkedIn

 

Featured Products And Services

Advantage LX Desktop Thermal Printer
Advantage LX Desktop Thermal Printer

Product Details
Download Product Sheet
Request Information

CognitiveTPG

WorkPlace OnLine: Cloud Workforce Management Software
WorkPlace OnLine: Cloud Workforce Management Software

Product Details
Download Product Overview
Request Information

WorkPlace Systems

Island Pacific Replenishment
Island Pacific Replenishment

Product Details
Download Brochure
Request Information

Island Pacific Systems Inc.

Merchandise Life Cycle
Merchandise Life Cycle

Product Details
Download Datasheet
Request Information

SAP for Retail

Encapsulon Access And Control
Encapsulon Access And Control

Product Details
Download Brochure
Request Information

Wren Solutions

Building Monitoring And Alerting
Building Monitoring And Alerting

Product Details
Download Brochure
Request Information

Ecova

QlikView 10 BI Solution
QlikView 10 BI Solution

Product Details
Download Brochure
Request Information

QlikView

Managed Security Solutions
Managed Security Solutions

Product Details
Download Product Sheet
Request Information

MegaPath Inc