Acquisition of OrderMotion Strengthens NetSuite Order Management System, Bringing Leading Solution to Demandware and Magento Customers
SAN MATEO, Calif. – NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, announced today that it acquired OrderMotion Inc., a leader in order management solutions based in Burlington, Mass. The acquisition of OrderMotion’s cloud-based Direct-to-Consumer (D2C) Order Management capabilities add to NetSuite’s cloud-based industry-leading order management system, furthering NetSuite’s focus on this increasingly important and complex business challenge. The terms of the acquisition were not disclosed.
Providing a comprehensive order management solution for a wide range of businesses including B2B, B2C, retail, wholesale distribution and manufacturing, Order Motion’s solution is used in conjunction with front-end tools such as Demandware and Magento by leading ecommerce and omnichannel retailers. NetSuite will leverage Order Motion’s deep expertise in continuity/replenishment and supporting direct response programs to augment NetSuite’s existing order management system. As companies are increasingly looking to meet cross-channel shoppers’ demand for services like shop online and pick-up in store and the fulfillment of web orders directly from retail stores, order management is becoming a critical differentiator. The acquisition of Order Motion extends NetSuite’s leadership in this increasingly critical functionality.
“Sophisticated order management is paramount to the omnichannel commerce experience. With the addition of OrderMotion, NetSuite further solidifies its position as the leading provider of cloud-based order management solutions. With NetSuite and OrderMotion, organizations have access to the complete order management capabilities they just can’t get anywhere else,” said Andy Lloyd, General Manager of Commerce Products at NetSuite.
Businesses attempting to support these new omnichannel buying patterns across disparate, siloed applications know all too well the challenges of meeting customer expectations. Most businesses have little or no ability to coordinate, view, analyze and fulfill transactions across webstore, brick-and-mortar/in-store and telesales, resulting in customer frustration and increased service costs. Add the complexity of distributed order management, where orders may be partially fulfilled from two or more locations, including drop-shippers, and companies are simply unable to keep up with the rapidly evolving industry using home grown or legacy order management solutions.
NetSuite’s Order Management System (OMS) enables flawless order execution, regardless of where the order originated from or where it will be fulfilled. In addition to standard order management capabilities such as distributed order management, multiple location fulfillment and return merchandise authorization (RMA), NetSuite OMS offers unmatched billing capabilities such as payment capture, refunds, invoiced billing, usage-based, and recurring billing to support any type of desired customer interaction for B2B and B2C environments. In addition, NetSuite OMS provides a robust, rules-based workflow technology to optimize the lifecycle of a transaction - order-to-fulfillment-to-payment capture-to-repurchase. By providing intelligent order scoring, review and exception capabilities, NetSuite’s customers are able to reduce fraudulent orders without sacrificing overall order processing efficiency. Beyond order management, NetSuite provides powerful back-office technology such as warehouse management capabilities including bin and lot tracking and support for the pick/pack/ship fulfillment process, support for multiple warehouse locations, and the intelligence to select the appropriate warehouse based on each business' business logic. NetSuite is natively integrated with major and regional carriers - UPS, FedEx and USPS - to generate real-time rates, print shipping labels, and automatically send package tracking information to shoppers. All of these capabilities are delivered with the multi-currency and multi-tax support required to deliver seamless global commerce.
Today, more than 16,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud financials/ERP suites for divisions of large enterprises and mid-sized organizations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations as demonstrated in a recent Gartner study naming NetSuite as the fastest growing top 10 financial management systems vendor in the world. NetSuite continues its success in delivering the best cloud ERP/financials suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud is accelerating.
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