Featured Editorial
The Perfect Storm Of Data Exploitation
Guest Column | By Dennis F. Galletta, Katz Graduate School of Business at the University of Pittsburgh

It is practically indisputable that we are in the midst of a perfect storm for customer data to be stolen, sold, and exploited. There does not seem to be any improvement on the horizon, but I am optimistic breaches will slow significantly in the future. However, there is some bad news: Breaches will continue to increase for the next few years until three improvement areas are addressed.

Retail Tactics Proven To Win Online Shoppers
Article | By Christine Kern, contributing writer

Retail is experiencing a dramatic transformation and is not the same landscape it was only five years ago. From new channels for shopping to industry consolidation, store closings, and store openings, the shopping experience has changed substantially.

Overstock.com’s Analytics Journey To Personalized Shopping
A conversation with Craig Kelly, Overstock.com

Craig Kelly, group product manager for Overstock.com, explains how the internet retailer was able to deliver data science at scale and improve data science velocity by over 500 percent resulting in an improved customer experience. Overstock.com also decreased the cost of moving models to production by nearly 50 percent, and data scientists can stand up new models five times faster than previously required.

Retail IT Insights
Why Evolving Technology Is The Future Of Retail
Article | By Cayan

The future of retail belongs to those who reinvent their customer experience. Research shows that in 2017, a year many in the media pessimistically dubbed the “retail apocalypse,” companies that embraced the latest technology and evolved with the new era in retail saw unprecedented success.

A Look Ahead: 4 Retail And Point Of Purchase Industry Trends
Guest Column | By Frank Mayer and Associates, Inc.

This past year, the expansion and fluidity of e-commerce continued to challenge traditional retailers to reinvent their strategies of engaging customers. However, brick-and-mortar stores are answering back, personalizing the shopping experience to compel consumers to keep venturing through their doors. Our industry experts at Frank Mayer and Associates, Inc. sat down to discuss the long-term trends they envision for retail along with how that translates for the point of purchase business.

Don’t Fall Victim To Peak Distress
White Paper | By Radial

What worked in the past may not be right today or even 10 minutes from now. Small to midsize retailers often don’t have the flex or resources to react to the hills and valleys of peak season. But the $1.75 trillion ghost economy (cost of overstocks, out-of-stocks, and returns) is clear proof that every retailer needs to be prepared to pivot in real time.

Sponsor
  Next Generation Customer Experience: The Conference For CX Innovators
 

March 27 to March 29, 2018 | JW Marriott Phoenix Desert Ridge Resort & Spa

NGCX (Next Generation Customer Experience) is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond. From retail, finance, healthcare, hospitality, and much more — NGCX is for innovators that want a world-class customer experience strategy. This community is one-of-a-kind and the perfect balance of quality, quantity, and variety.

In Case You Missed It
 
Guest Column | By Julie Smith, principal, Point B

Key to keeping your millennial workforce engaged is understanding what they want from work and responding to their needs.

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