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Industry Insights
Best Practices In Tracking Vendor Progress

Innovative Retail Technologies sat down with Michele Salerno, director of marketing and sales at Celerant Technology, to discuss automating POs, best practices in tracking vendor progress, and more.

Why Team Communication Is Key For A Mobile Workforce, CX

A mobile workforce requires everyone be on the same page as far as how they communicate as a team. How do you connect your entire organization through mobile and accommodate everyone’s specific communication needs at the same time? The answer is through mobile applications that allow specific types of information to be accessed by everyone in the company, private conversations, and real-time communication.

Macy's Battling Financial Troubles With Self-Service Shoe Dept.

Macy’s is rolling out self-service systems in its shoe departments nationwide in an effort to streamline store operations and cut costs. The approach could serve as a blueprint for other departments as well, helping reduce operations costs but cutting into the notion of the department store as a full-service retailer.

Why Walmart Is Leveraging Virtual Reality For Associate Training
 

While many retailers are jumping on the virtual reality bandwagon to improve the customer experience and help boost sales through customer-facing use, Walmart is focused on using the technology to help strengthen its company operations and employee performance, which is in line with recent efforts to attract and retain qualified employees.

From Innovative Retail Technologies Magazine
7 Ways To Optimize Omni-Channel Engagement
By Mila D’Antonio, Ovum

With mall stalwarts such as Macy’s, JCPenney, and Sears faltering — and others such as The Limited shutting down completely — retailers are looking at technology that plays a strategic role in the ongoing effort to engage the customer. Forward-thinking retailers are investing in technologies and strategies to enable seamless and tailored omni-channel engagement with their customers that will help them to compete, survive, and evolve with consumers’ rapidly changing expectations.

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  VIP Invitations To CIO Retail Summit
 

VIP invitations are available to the CIO Retail Summit in New York City on June 20th. The event will bring together senior IT enterprise executives for collaboration and interactive discussions. Qualifying executives (senior IT decision makers of major organizations) will receive complimentary registration, access to all sessions and networking, and all food and beverage. Register here to request an invitation.

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