Millennials, who represent $200 billion in purchasing power, are the Mecca for today’s retailers. But if the stereotypes are to be believed, millennials avoid brick-and-mortar stores like the plague due to the convenience of online shopping and an aversion interacting with actual people.

New merchants fuel expansion, and Samsung Pay integrates with Visa Checkout’s Open Platform.

Radial, in partnership with the CFI Group, surveyed U.S. shoppers to discover their online shopping expectations specifically in the areas of returns, fraud, loyalty programs, and online communities.

A friend of mine recently placed an online order with a major retailer. Within seconds of clicking the button to confirm it, she realized it would be shipped to the wrong address. Having recently moved, she had neglected to update her shipping information in the account she’d had for years.

The rate of change in the retail industry is astonishing, as organizations strive to keep pace with omni-channel selling, personalization, and demand for an enhanced in-store customer experience. Retail technologies are evolving at a similarly rapid pace, making it possible to do more than ever with the masses of business and customer data being collected every day.

By Erin Harris, editor in chief

Evereve brings its high-touch, highly personal in-store experience to online retail.