Featured Editorial
How Retailers Can Improve The Hiring Process To Reduce Overspend
A conversation with William Cleary, talent acquisition practice leader and LaborWise advisor, Deloitte Consulting LLP

Labor costs consume 50 to 60 percent of every organization’s operational cost. Through research, Deloitte found organizations with a large hourly workforce — such as retail — are overspending an average of $30 million on labor costs annually. William Cleary took time recently to share his advice and answer questions about hiring best practices, mixing new technologies into the hiring process, and more.

Study: 2018 Will Be The Year Of AI And Voice Technology In Retail
Article | By Christine Kern, contributing writer

Post-CES, it’s clear 2018 will be all about AI and voice. By 2020, Gartner estimates chatbots will be handling 85 percent of customer service interactions. And by 2022, Juniper Research estimates chatbots will be contributing to over $8 billion in annual cost savings.

Retailers Have 3 Years To Transform Technology To Stay Competitive
Article | By Christine Kern, contributing writer

Brick-and-mortar stores need technology to thrive in today’s competitive market — but how long do they have to make it a reality? And further, what types of technology are critical to helping them succeed? To address these questions, Riverbed Technology just released the results of its Retail Digital Transformation Survey, revealing a gap in where retailers want to be and where they currently are, as well as compelling stats about the current state of retail.

How Retailers Used Messaging To Win The Holiday Shopping Season
Guest Column | By Stefanos Loukakos, Messenger Business at Facebook

With people spending exponentially more time on mobile than at the mall, retailers hoping to get ahead in 2018 must consider messaging as an integral part of their mobile marketing strategy.

Retail IT Insights
4 Things You Should Do Leading Up To An IT Freeze
Article | By Brian Humenansky, Calabrio

Many companies engage in a practice of locking down their IT departments — preventing system upgrades or changes — during busy seasons because they fear such updates could shut down the company’s operation at a time when it is needed most. And in the process of abandoning these updates, needed patches and firewall changes could also be left unattended.

Omni-Channel Packaging — Time To Make The Change
Article | By More from Less

The experience of how a package is received matters for consumers, not to mention DIM weight price increases, the speed of e-commerce growth, and generally tough competitive times. You can hardly afford to overlook the opportunity to optimize the packaging your product ships in. The heart of the challenge is that your packaging and supply chain were not built for e-commerce shipping.

Retail Mobility Problems: The Symptom, Cause, And Treatment
Article | By Global Technology Systems, Inc.

In today’s retail landscape, it’s important for stores to be as lean and productive as possible. A common technique for maximizing productivity is arming employees with the tools they need to be successful, including mobile devices. But, what happens when these tools are underperforming?

Key Considerations For Selecting The Right Smart Print Engine
White Paper | By SATO America

The print engine is the heart of any print-and-apply labeling system, and selecting the right one for your application can mean the difference between a successful installation and one that causes costly downtime because of mechanical failures or print quality issues.

In Case You Missed It
Guest Column | By Susan McReynolds, CenturyLink

Because data fuels digital transformation, retailers are prime targets for cybercriminals to launch advanced attacks. If digital initiatives are not strategically developed and deployed with security serving as a foundation to the entire process, it can become a vicious — as opposed to virtuous — cycle.

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