Featured Editorial
The Overlooked Importance Of Customer Feedback
Q&A | With Taylor Stitch and Wolverine Worldwide

Why gather customer feedback? The insight gleaned from surveying customers allows you to make better business decisions and identify at-risk customers. This can stop reoccurring problems, increase customer satisfaction, and reduce churn. But the benefits of customer surveys, mobile surveys, feedback forms, and social media/website monitoring go beyond that.

July Retail Sales Rebound With 3.5 Percent Growth Over Last Year
Article | By Christine Kern

July retail sales rose 0.6 percent from the previous month on a seasonally adjusted basis, triple the revised 0.2 percent growth in June, according to the latest figures from the National Retail Federation.

Retail IT Insights
The 4 Strategic Pillars Of Shopper-First Retail
Guest Column | By Matthew Eisnor and Armughan Javaid

Robots that use facial recognition software to personally greet customers? Yes, entirely possible. Voice-activated personal assistants available on a customer’s mobile device? Perhaps soon. Trying on clothes via VR-enabled headsets and having purchases delivered via drones? Why not?

5 Ways To Enhance Your E-Commerce Inventory Management Process
Guest Column | By Kevin Hill

Since inventory holding ties up a lot of cash, it becomes all the more important to manage it properly. If you have a solid inventory system you will know exactly how much your current stock is, which product has the highest demand, and the least-moving product.

Fast Food Chain Increases Sales, Customer Satisfaction With Scanning Solution
Case Study | By Honeywell

Muscle Maker Grill needed a solution to quickly scan orders and receipts at checkout. The company was using in-line scanners, and its employees were having difficulty lining up the bar codes on drink bottles.

Retail Never Dies: Gadgets To Save The Day
White Paper | By Reflexis

The James Bond of retail has always been on Her Majesty’s Retail Service. Today, 007 has a secret weapon at his disposal, designed and developed by Q, the head of research and development, to unleash the power of James and his team.


Each month the MRC Blog focuses on a specific theme, with new articles weekly addressing a related topic to the theme. During July we’re exploring “6 Degrees of Connectivity, the Internet of Things Era.” Visit the MRC Blog to read more on "The Human Element in Machine Learning," "The Singularity: Humanity 2.0," "Cyberterrorism Make You #Wannacry," and "Blockchain and IoT."

Fulfillment And Freight
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