Industry Insights
Holiday Online Sales Reached $91.7 Billion

The record setting figure was an 11 percent increase over 2015.

Digital Commerce Survey

The information that digital commerce offers today’s shopper, combined with ubiquitous, easy-to-use technology, has put the power squarely in the customer’s hands. Today’s customer is always connected and always on. Digital and mobile commerce has elevated consumer’s expectations of the shopping experience. She expects service anytime, anywhere, and any way she wants it. Retailers realize they need a different approach to enable a unified experience, one that supports today’s convergence of the digital and physical worlds. The answer is unified commerce.

The Drone Revolution

The use of drones for delivering online purchases is quickly attaining takeoff speed as the technology continues to rapidly evolve, major companies test solutions, and the key players work with the government (the FAA) to establish flight rules. Many in the retail industry see drone technology as fanciful rather than formidable, but this is changing as both drone economics and capabilities come more into focus.

Everyday Innovation

Every issue of Innovative Retail Technologies features case studies on retailers’ technology and operations success. This particular issue is jam-packed with them. There are 30 stories on proven retail innovation on these pages, in fact. In addition to our regularly scheduled case study programming on the cross-channel, in-store, and loss prevention initiatives at Clarks and Petland, we’ve published briefs on the 2016 Retailer Innovation Awards winners and finalists on pages 7 to 16.

From Innovative Retail Technologies Magazine
2017 IRT Retailer Innovation Awards

Retailer Innovation Award recipients aren’t just doing something new; they’re reaping the business reward for the execution of their innovation.


In 2017, many of the top companies are placing greater emphasis on customer experience. They have realized customer experience leads to better brand differentiation.

Why should you attend NGCX? Get inspired by great customer experience leaders in the industry today – use their discussions to challenge assumptions and spark insights. Register using code NGCX17IRT and receive 25 percent off!

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