Featured Editorial
Reducing Cash Handling Boosts Retail Sales And Grows Profits
Article | By Christine Kern, contributing writer

As the percentage of transactions that are cash have dropped in recent years in favor of other payment types, the processes have typically stayed the same. So the already inefficient process has become even more costly.

4 Logistics Trends That Will Impact Retail In 2018
Guest Column | By Kim McQuilken, Spend Management Experts

According to MasterCard SpendingPulse, U.S. retail spending — excluding automotive — was up 4.9 percent in 2017 compared to the same period last year. Assuming this momentum continues, following are four logistics trends you can expect to affect retail in the coming year.

Technological Investment Must Keep Pace With Projected 6.2 Percent Retail Sales Growth
Article | By Christine Kern, contributing writer

Last year proved to be strong for retail sales, and experts project even more growth in 2018. It's clear retail is at a turning point, and retailers now must make some hard decisions about which way to move in order to thrive. We’re reaching the point where the customer experience can’t get any better without taking care of the supporting enterprise foundation — and that means investing in technology for technology’s sake.

Retail IT Insights
How To Fight The Rise Of Friendly Fraud
Article | By Cayan

We’re now past the two-year anniversary of EMV, and there is one clear truth: EMV has significantly cut into card-present fraud. But that doesn’t mean that all fraud is gone yet. And recent trends indicate that one type in particular may be on the rise: friendly fraud.

Strategies For Maximizing Mobile Point Of Sale Technology
White Paper | By NetSuite

Mobile point of sale (mPOS) is a dedicated wireless device that performs the functions of an electronic point of sale terminal. mPOS systems allow service and sales associates to conduct financial transactions anywhere, improving the customer experience.

The Future Of Digital Transformation In Retail
Q&A | With Ravi Kanniganti, Zebra Technologies

New, emerging models indicate that, overall, retail is growing at a decent rate of 3 percent while online shopping is growing by 20 percent. Interestingly enough, online growth isn’t only being attributed to online players, but also to brick-and-mortar (B&M) retailers, which are increasing their online offerings. Ravi Kanniganti, director vertical marketing strategy, Retail and Hospitality for Zebra Technologies, recently took time to talk about how technology is aiding the comeback of B&M stores. Read on to find out what Kanniganti thinks about the present and future status of retail’s digital transformation.

Rent-A-Center Uses Video To Optimize Merchandising And Drive Sales
Case Study | By March Networks

Retailers around the world are starting to embrace the idea that their video surveillance systems can help them do a lot more than catch shoplifters and dishonest employees.

Why VF Corp. Uses Master Data Management To Manage Product, Vendor, And Customer Data
Case Study | By Riversand Technologies

VF Corp. is the world’s largest apparel and footwear manufacturer. It is a hybrid company—both retailer and wholesaler with $11 billion in annual revenues, over 30 dynamic lifestyle brands, and approximately 57,000 associates working in locations across the globe. VF Corporation operates in multiple geographies, and their products are sold in stores all over the world.

  Next Generation Customer Experience: The Conference For CX Innovators

March 27 to March 29, 2018 | JW Marriott Phoenix Desert Ridge Resort & Spa

NGCX (Next Generation Customer Experience) is where America's top executives responsible for customer experience meet, get inspired, and strategize for 2018 and beyond. From retail, finance, healthcare, hospitality, and much more — NGCX is for innovators that want a world-class customer experience strategy. This community is one-of-a-kind and the perfect balance of quality, quantity, and variety.

In Case You Missed It
Article | By Christine Kern, contributing writer

Inventory accuracy and visibility in real time has been a top internal challenge for retailers, but this year RSR Research has found retailers are finally getting a handle on it to meet today’s omni-channel requirements.

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