Newsletter | August 6, 2019

08.06.19 -- Omni-Channel: The "New" Brick & Mortar Concept

Retail IT Insights
Implementing A POS System: What Your Staff Should Know
Article | By Bob Daugs, APG Cash Drawer, LLC

While shopping for a POS system takes a lot of research and the right investment, one of the most important parts of getting a new POS system is implementing it into your current operations. Once you’ve introduced your system to your business, it’s essential to train your staff and make sure they know how to make the best of its capabilities.

How Michaels Reduced Costs And Improved Customer Satisfaction With Visual IVR
Case Study | Radial

With Visual IVR, Michaels customers can choose to quickly navigate a visual-based menu optimized for smartphones, and then simply select options by touch versus listening to a list of options and interacting via voice. The result is a much faster, frictionless, and satisfying support experience that gives customers exactly the information they want—using the channel and device that they prefer.

The Role Of AI In Closing The Personalization Gap In Retail Marketing
Guest Column | By Wes Hunt, Alliance Data

With consumer expectations constantly being re-shaped by new developments in the market, brand marketers today face the formidable challenge of trying to hit a moving target.

Omni-Channel: The “New” Brick-And-Mortar Concept
Guest Column | By Alexandra Frith, Retail Pro International

The face of Main Street stores has changed significantly during the last 20 years. Bookstores have been replaced by nail salons, clothing shops are now restaurants, and flower shops have made way for pet groomers. Those are the types of services you can't buy online, and they're finding brick-and-mortar success.

In Case You Missed It
Tactics That Will Turn Customer Care Into A Profit Center
White Paper | Radial

In the age of the consumer, every retailer must create the exceptional Amazon-like service experiences that consumers expect or risk going out of business.


Attend the Activate Conference and learn how to deliver hyper-personalized customer experiences in real-time with AI-powered search, September 9 to 12, 2019, in Washington D.C. Hear expert-led sessions from Foot Locker, Hautelook, lululemon, StubHub, Target, Uber, and Wayfair. Explore chatbots, omni-channel strategies, and retail trends you need to know to stay competitive. Register by July 26 to save $400 and save an additional 20 percent with code RITI20.