Newsletter | June 18, 2019

06.18.19 -- Omnichannel And The Future Of Stores

Retail IT Insights
Free, One-Day Shipping: How Retailers Can Keep Up With Customer Expectations
Guest Column | By Monica Eaton-Cardone, Chargebacks911

Years and years ago, Amazon first introduced shoppers to one-click purchasing. Their Alexa devices are now making voice-enabled commerce a promising development. And those are just a few examples of how they’ve changed the game for online retail. What about other merchants, though? How does a player like Amazon affect the market more broadly?

Retail’s Best Brand Loyalty Program
Guest Column | By Valentyn Kropov, SoftServe

Loyalty programs are symbiotic in nature. Customers exchange personal information expecting a high return on involvement. The onus is therefore on brands to use gathered data to discover what customers value, and to then deliver authentic, personalized experiences and rewards to the customer throughout the buyer’s journey. True customer intimacy comes from engaging in a sustainable and mutually valuable relationship.

Omnichannel And The Future Of Stores
White Paper | Radial

While not all omnichannel features are one-size-fits-all, BOPIS is an option shoppers are coming to expect from retailers.

In Case You Missed It
5 Retail Trends For Improving The Customer Experience In 2019
By Fiona Honeyman, APG Cash Drawer, LLC

As consumers become more demanding, thanks to the conveniences of online shopping, savvy retailers are making strides to replicate — or even surpass – that experience at physical locations. Retailers that make customer-centric decisions — investing in stores, technology, fulfillment, and customer service teams — will stand to profit.

Order Management