Princess Auto Automates WFM

January 2013 Integrated Solutions For Retailers

By Bob Johns, associate editor

The Canadian retailer needed a new time and attendance and planning solution to combat human error and save managers’ time.

Princess Auto has expanded to include 35 stores and a rapidly growing e-commerce site, princessauto.com. Along the way, some of the processes that worked for 10 or 15 locations became cumbersome, time-consuming, and difficult to scale. With plans to expand the store network across Canada, it became evident that the current time and attendance and planning/scheduling systems were not going to cut it. Ken Kumar, Princess Auto’s senior VP of information services & technology, determined that in order for the company to continue its expansion plans, the current workforce management (WFM) process would need to be completely overhauled.