11.17.20 -- Reduce Churn And Improve The Customer Experience In 3 Steps

As we try to cope with an unprecedented health crisis, a lot of us are finding ourselves in work-at-home situations we haven’t experienced before. This can create uncertainty and a sense of isolation, especially as sit-down restaurants and retailers shut down temporarily to help arrest the spread of the coronavirus (SARS-CoV-2).

The upcoming holidays will be unlike any before, and brands must adapt accordingly. These unusual circumstances need to be met with creative solutions to ensure customer experiences do not skip a beat.

Outward communications are critical to retail business operations today. However, most retailers were not prepared for a global pandemic. Communications can become complex during unprecedented times. This has left many retailers to wonder the most appropriate ways to engage their customers while maintaining legal compliance.

Customer loyalty has never been a race to the finish line. More so, the term has come to define the slow yet methodical build that creates a foundation for your company to grow on. The best way to retain customers is to deliver excellent service and produce great work. However, a superior product coupled with less-than-average customer service can result in a disgruntled customer who can affect your company image and your bottom line.