While 2020 was challenging for most, one silver lining for retail was the explosion of online shopping. The common consensus across the industry is that these numbers will only grow as buying online becomes routine.
This report includes data on consumer sentiment for commerce trends in fulfillment, omnichannel, Amazon, and more. Consumer insights into the COVID-19 pandemic are also included.
One retailer needs to set up curbside pickup in a day. Another is doing ship-from-store but needs real-time data on the number of units of specific items at each store. Others are deciding whether to keep merchandise at shuttered stores or send them back to distribution centers. Those are among the challenges retailers are facing during the unprecedented COVID-19 pandemic. They are not easy to face alone.
