Retailers Are Evolving To Consumer-Centricity

December 2013 Integrated Solutions For Retailers

Scott Welty, global vice president of retail industry strategy, JDA

The shift in spending demonstrates a renewed focus on the customer experience across channels.

Retailers are evolving from the traditional product-centric practices of the past to the consumer-centric disciplines required to succeed in today’s all-channel retail environment. This shift is made clear in the recently released Integrated Solutions For Retailers 2014 Retail Tech Spending Survey. This annual study looks at retail investment plans and how they change over time. This year’s study shows that retailers are increasing their investment in technologies that support consumer-centricity, such as e-commerce and social and mobile marketing. Let’s look at what the numbers are telling us.