News | November 19, 2020

Returnly Launches In-Store Returns, Helping Ease Customer And Merchant Losses Exacerbated By COVID-19

SAN FRANCISCO--(BUSINESS WIRE)--

Returnly, the leader in digital return experiences and post purchase payments, today announced the release of In-Store Returns, a new solution that enables retailers and brands to offer safe, convenient online return drop-offs at brick-and-mortar locations. Shoppers can quickly return online purchases, without boxes or labels, for an immediate refund. As a result, merchants can significantly shorten return to stock times by immediately adding merchandise back into in-store circulation, or aggregate shipping to their preferred warehouse.

In-Store Returns comes at a crucial time for customers and merchants due to the COVID-19 pandemic. The spike in demand for online shopping, delayed shipping times, and extended return turnaround driven by increased safety precautions and stay-at-home measures for staff, has resulted in more unsold merchandise in circulation than ever before. This results in longer wait times for refunds, creating frustration for customers and a massive increase in customer service ticket volume.

“Even the most efficient retailers experience dead inventory during the best of times, and the Coronavirus pandemic has created new delays and frustration for merchants and customers alike,” said Eduardo Villar, CEO and founder of Returnly. “With more shoppers relying on online shopping - and often purchasing more merchandise than actually needed - brands have far more unsold inventory in circulation and customers have less access to merchandise. In-Store Returns aims to alleviate these pain points while also creating a new means for safe, positive in-store experiences and strong customer-brand engagement.”

In-Store Returns is designed to be dynamically turned on and off based on the status of each store, enabling store managers to easily customize services and messaging to best set customer expectations for their drop-off experience. After starting their return via an online returns portal, shoppers will be given the option to bring their merchandise to the retailer’s nearby brick-and-mortar location without having to print a label or package the return.

In-Store Returns is the latest feature in Returnly’s suite of digital return experiences helping retailers combat challenges created by COVID-19. The company’s Instant Credit and Exchange experience has proven to be the ultimate tool during the pandemic, allowing customers to get the right item even before returning the wrong one. With zero delay between the customer requesting the exchange and the order being placed, merchants are able to eliminate "Out of Stock” frustrations from taking place.

To learn more about In-Store Returns, please visit https://returnly.com/instore-returns/.

About Returnly

Returnly is the leading provider of digital return experiences for direct-to-consumer brands. Returnly is the only return solution that lets customers get the right item before returning the wrong one. The result is a world-class shopping experience with an average consumer satisfaction score (CSAT) of 91%. Returnly has also developed a turn-key solution around its financial technology that includes returns management tools as well as hosted and fully brandable end-customer touchpoints like package tracking, online returns and exchanges and Green Returns. To learn more about Returnly’s solutions, please visit www.returnly.com.

Copyright Business Wire 2020