Sephora Completes Infor WFM Workbrain Rollout In All US Locations
Infor Helps Beauty Retailer Manage Unique Workforce Needs, Maintain Competitive Advantage, and Improve Budget and Forecasting Capabilities
Infor recently announced that Sephora, a subsidiary of LVMH and one of the world's leading specialty beauty retailers, has completed its full deployment of Infor Workforce Management Workbrain across its 235 US and Puerto Rico retail stores. Infor WFM Workbrain replaces Sephora's Kronos system for Time and Attendance and its home grown scheduling solution. WFM Workbrain, a fully integrated suite of applications designed to solve complex workforce challenges, is used by more than 140 retail brands to manage 4.7 million associates across 70,000 locations.
Today's highly-competitive retail industry requires companies to maximize workforce productivity to help maintain a competitive advantage through improved customer service, increased sales and reduced employee downtime. According to Aberdeen Group's 2009 report, "Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction," best-in-class companies achieve a 36 percent average year-over-year improvement in staff productivity due in part to integrating their scheduling process with the organization's workforce management strategy.
"The retail-specific capabilities of our Workbrain solution have enabled us to improve our scheduling and payroll process, enhance the customer experience and better service our customers' needs," said Kathleen Ford, director of store applications at Sephora. "Infor's extensive knowledge of the retail market proved to be instrumental in our success."
Workbrain closely aligns budgets and forecasts to provide a more accurate view of workforce needs, a necessity for retailers in today's changing economy. This capability enables Sephora to precisely budget sales and staff needs and make adjustments as needed. For example, Sephora can now monitor, evaluate and adapt its workforce every 30 minutes. The retailer's previous systems were unable to keep pace with its requirements or offer the visibility and decision tools needed to improve performance.
"To meet the changing needs of consumers, retailers require a proven solution capable of fully addressing the host of industry-related issues affecting the stability of a company's workforce," says Sandra Rousseau, director, solutions marketing, workforce management, Infor. "WFM Workbrain provides retail-specific capabilities designed to help retailers like Sephora solve complex workforce challenges to improve overall labor performance and ensure a satisfied customer base."
Sephora now has a complete workforce management solution that allows the company to centralize payroll, easily identify where associate time is spent, manage scheduling, and make adjustments that maximize workforce efficiency. These have allowed Sephora's field leaders to improve daily labor performance and greatly reduce the time spent on workforce administration.
About Sephora
Launched in the U.S. in 1998, Sephora North America today operates more than 250 stores in the U.S. and Canada, and the world's top beauty website, Sephora.com. Sephora is well known for its unique retail concept, which is rooted in its distinctive store design, the beauty expertise of its sales consultants and, most importantly, its unparalleled combination of over 200 classic and emerging brands across a broad range of product categories including skincare, color, fragrance, bath & body, smilecare, and haircare, as well as Sephora's own private label. In addition to its North American business and its initiative with JCPenney, which includes more than 150 Sephora inside JCPenney locations, Sephora today has more than 500 stores within 14 countries in Europe and 30 locations in China. Sephora was founded in France in 1969 and acquired in 1997 by Paris-based LVMH Moët Hennessy Louis Vuitton, the world's leading luxury products group.
About Infor
Infor acquires and develops functionally rich software backed by thousands of domain experts and then makes it better through continuous innovation, faster implementation options, global enablement, and flexible buying options. In a few short years, Infor has become one of the largest providers of business software in the world. For additional information, visit www.infor.com.
SOURCE: Infor