September 21st marks IT Professionals Day, a time dedicated to raising awareness of the sacrifices IT professionals make as they rise to the challenge every day. In honor of the day, industry experts have shared their insights.
Nicola Kinsella, VP of Global Marketing, Fluent Commerce
“IT professionals are the cornerstone of every company. And with the e-commerce industry expected to exceed $563 billion by 2025 in the United States alone, we need them more than ever. Without the cloud infrastructure team, our platform couldn't run smoothly and scale dynamically. If it weren't for our product engineers, we couldn't deliver the functionality retailers and brands need to meet the expectations of today's digitally-savvy consumers. They are the tireless, often 'behind the scenes' backbone of our company. So today, and every day, we say thank you to our IT Pros who do the hard work so that we can achieve the greatest results.”
Terry Storrar, managing director, Leaseweb
“In today’s digital age, the majority of organizations are undergoing almost constant change - whether it’s managing a hybrid workforce or keeping up with the latest digital transformation trends. In this environment, it can be easy to become overwhelmed. The IT professionals who have taken these challenges in their stride - particularly throughout the chaos of the past two years - have demonstrated their crucial role in the business. IT pros across the globe consistently deliver newer, faster, and more efficient solutions and it’s abundantly clear they can do this even under the most testing of circumstances.
For Leaseweb, one of our core values is ‘never stop learning’ and that has never been better exemplified than by our IT professionals in recent months. This IT Pro Day we want to take the time to thank them once again for their commitment to learning, adapting, and evolving. With this, they have continued to add immeasurable value for both end users and customers alike. As we move into a new and fundamentally different post-pandemic world, we should also remember to continue supporting the invaluable work that IT professionals bring to the table - providing diverse learning and development opportunities and investing in the next generation of hard-working individuals.”
Craig Fulton, Chief Customer Officer, ConnectWise
“Over the last 18 months, IT professionals have been pivotal in enabling the shift to remote work environments and keeping business humming - all while juggling the introduction of new devices, the added security risks of working from home, and managing through staffing challenges (both internally and with their customers). Never before have organizations relied so heavily on technology to keep operations running. From network engineers to IT support technicians, every IT professional has had a key part to play in business continuity.
The balance between keeping businesses secure and maintaining company productivity proves just how crucial IT professionals are. However, a recent survey from HP found that more than 80% of IT workers said, “trying to set and enforce corporate policies around cybersecurity is impossible now that the lines between personal and professional lives are so blurred", and the same number of respondents said security had become a "thankless task." On IT Pro Day, and every day, it’s important to thank IT professionals for all they do and recognize their impact on the organization. After all, not a day goes by that businesses and customers don’t benefit from their hard work.”
Sam Thorpe, Chief Product Officer, Nitro
We should thank IT professionals every day for the essential work they do, but especially for everything they have done to make the past 18 months of working remotely manageable. They transitioned their organizations to a fully remote setup essentially overnight and worked tirelessly to make sure the right IT processes, security, and software were in place.
With workforces dispersed and no access to office printers, many IT professionals turned to document productivity solutions to keep businesses operating efficiently. We saw a 108% increase in electronic signature requests and a 67% increase in digital collaboration when stay-at-home orders took effect. Digital workflows became essential, and IT professionals helped scale them across organizations. While a lot of what they do is behind the scenes, there’s no way remote work would even be possible without them.
Gene Torres, Technology Evangelist, Zerto, a Hewlett Packard Enterprise Company
“In this moment of rapidly expanding remote work, the role of IT professionals has become even more vital for evolving organizations. This makes IT Pro Day a good time to recognize their extraordinary contributions of the past year. The hybrid and work from anywhere options have created greater challenges in the digital realm and opened the door to a flood of advanced cybersecurity threats. Regardless of size, organizations are realizing the need to prioritize protection and availability. By and large, this burden sits on the shoulders of IT professionals, who are responsible for maintaining IT continuity in the wake of disruption.
The best way to ensure your IT pros are supported is to provide them with the tools they need to create a resilient and always-on environment. These tools should be simple, multi-purpose, and able to adapt across all types of infrastructure and the evolving needs of an organization. When IT pros aren’t stressed about downtime, they’re able to shift their focus to adding company value - ultimately making sure things are efficient rather than recovering from avoidable downtime.”
Josh Odom, CTO of Pathwire
"IT professionals are essential to their organizations. That's obvious when it comes to big, transformational IT projects. But they don't get the credit they deserve for the seemingly simple, everyday things that are so often taken for granted.
For example, when you read a marketing or transactional email in your inbox, you can see the content and design. But the truth is, without IT professionals, these campaigns cannot happen. Once written and designed, IT professionals bring the whole thing together by writing code to send via API or maintaining reliable infrastructure. Data engineers and developers also play an important role. They identify and segment the data, optimize the email, incorporate CRM through the chosen email platform and validate data integrity. Without their efforts, collaboration and teamwork, email campaigns wouldn't even get off the ground.
The same is true for organizations' many other daily processes. That's why it's important to celebrate and thank IT professionals for what they do. They are critical to the success, and ease of use of, the technology we come into contact with every day."
Gerard Keating, CTO, Globalization Partners
“IT professionals are often the unsung heroes of companies. They work tirelessly to ensure that operations run smoothly and efficiently. Whether it’s helping with global expansion or protecting critical infrastructure, they are always there to enable others to do their jobs effectively.
The shift to remote work has added an extra layer of complexity. IT professionals now must consider everything from the security of at-home Wi-Fi networks to managing an increasing caseload of IT service desks requests. Making what is typically an already overwhelmed department even more inundated.
It’s important to take all of these things into consideration when dealing with your company’s IT professionals. They have not been exempt from the recent and continuing changes in the workplace and have been working hard behind the scenes to keep people and infrastructure safe. “
Diane Albano, CRO, Globalization Partners
“Now, with employees in every industry working remotely or in a hybrid setting, IT teams have had to work quickly and efficiently to ensure valuable company and customer data stays private and secured. Multiple new access points being utilized by remote and hybrid workers, including phone apps and at-home Wi-Fi networks, have added to the challenge.
Security or personal data breaches take a massive toll on a company both financially and reputationally. Any downtime that prevents employees or customers from accessing a company’s services or database, even for a minimum amount of time, can have long-term financial repercussions. All successful companies have IT professionals working hard behind the scenes to keep everything up and running. IT Pro Day recognizes the challenges of the job, celebrates these professionals, and encourages everyone to say, “Thank you for your hard work!”