Newsletter | September 8, 2008

09.08.2008 -- Six Steps To Lowering Your Total Cost Of Online Fraud
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New supply chain solutions based on proven supply chain solutions:
  • Reflection- Transportation Performance
  • Foundation- Fundamental Vendor Compliance
  • Insight- Web Portal — Revolution 5.0

  • Featured Articles
    Six Steps To Lowering Your Total Cost Of Online Fraud
    By Jeffrey Liesendahl, Accertify
    In 2007, e-commerce fraud cost U.S. retailers more than $3 billion in revenue losses. They spent billions of dollars more to combat the problem. Those losses have been growing each year by double-digit percentages, despite merchants' use of more anti-fraud tools and increased fraud staffing, putting pressure on retailers to find new and better ways of combating fraud.

    Turning Shoppers Into Advocates
    By Herb Kleinberger, Melody Badgett, and Maureen Stancik Boyce, IBM
    While retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect. Retailers can close this gap by systematically integrating knowledge of what their best customers want and expect from their brand into every core operational decision.
    Fashion Retailer Reduces Markdown Costs, Eliminates Package Shipment Errors With Mobile Computers
    By Datalogic Mobile
    Ron Hunt, senior manager of operations for Wet Seal, a specialty retailer with approximately 400 stores in the United States and Puerto Rico, saw that his stores were wasting 8 to 16 hours executing price markdowns. At the same time, stores were combating shrinkage caused by misshipments. He knew something had to change.

    Migrating To A Customer-Centric Point Of Service
    By Retail Anywhere
    This report focuses on the best-in-class retail methodology of upgrading legacy point of sale or point of service to the next generation POS processes that can support seamless order management, loyalty and guided selling, and faster payment acceptance. These are imperative for creating customer service efficiencies in a hyper-competitive retail environment.

    Top News Stories
    Walmart To Bring New "Walmart Smart Network" To 2700 Stores
    38 Percent Of U.S. Retailers Do Not Verify Accuracy Of Product Information, Reveals Survey By TIE Commerce
    E-Retailers, Get Geared Up For Holiday Crunch
    Young And Hip Sporting Goods Retailer Spreading The 'Madness' Across Channels
    Gaps Are Closing Between Consumer Expectations And Retailer Readiness For Cross-Channel Execution
    Global Footwear Company Counters Rising Supply Chain Costs In New Efficiency-Focused Distribution Center
    CORESense Launches Retail Competitiveness Index Survey
    Ellen Tracy, LLC Selects Jesta I.S.' Vision Store As Its Point Of Sale Solution
    CPI Card Group Announces Acquisition Of PCC
    Video Surveillance Analytics Tools Under A Single User Interface
    Share your knowledge and experience with NRF's 98th Annual Convention & Expo attendees, as well as other retail professionals, by contributing an article to Retail Solutions Online's annual Retail Solutions Update print/online publication. Contributing an article to the Update provides an opportunity for you and your company to be positioned as industry experts. Click here to view submission guidelines. Please send questions or submissions to
    Featured Products
    RedPrairie Workforce Management Solution
    Improving workforce management is a universal theme across retail enterprises. Whether it is making store associates more productive, giving store and field managers the tools they need to optimize operations, or providing headquarters personnel with the enterprise-wide visibility and control to drive greater efficiency and profitability, workforce management is the key to economic success.
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    Entry-Level Vendor Compliance Solution
    Compliance Networks rCMS Foundation is the latest in Vendor Compliance Solutions for retailers. rCMS Foundation provides an on-demand vendor compliance solution that retailers can have implemented in 30 days or less.
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    Datasym Merlin 6670 POS Terminal
    Whether your business is grocery, closeout, liquor, fast food, cafeteria, bakery, or general retail, Merlin is the powerful new solution that adapts with you, as your business grows and changes.
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    Global Sourcing And Trade Management
    RockBlocks is a complete global sourcing and supply solution. The RockBlocks product suite supports the entire sourcing process from quotation to delivery, and manages every milestone in between. RockBlocks is fully functional out of the box but also offers powerful customization features that support any and all specific business processes.
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    iTEK Hardware And Alliances
    iTEK sells bar code and POS equipment from most of the top equipment manufacturers. Our industry experience will help guide you to the best decisions on your bar code and POS hardware, software, and services choices.
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    Netkey Digital Signage Software
    Netkey offers a comprehensive suite of applications and management software for Digital Signage that simplifies development, administration, and operation. As the leading provider of customer-facing software technology, Netkey offers a comprehensive platform capable of supporting applications that can go beyond digital signage to include true customer interactivity.
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    Prediction: Location Intelligence
    Prediction is Experian Business Strategies' best-practice approach to researching and modeling retail performance. Our goal is to provide accurate predictions to help drive your strategy and growth.
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    MMF Cash Drawer Heritage Series
    Heritage 200 and 240 Cash Drawers are the ideal solutions for both cash and non-cash transactions. For applications that collect checks, money orders, credit card sales receipts, and coupons, the 240 offers 2 oversized media slots.
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    Featured Downloads
    Webcast: Customer-Centric Retailing
    This Webcast will teach you how to look at the customer store experience from the customer's point of view and how to leverage technology to make the experience match more closely with your brand. Ultimately it is far more than just taking names.
    Multi-Functional Technology Benefits The Retail Store Environment
    Having multi-functional in-store technology enables flexibility and adaptability. It allows a retailer to move or re-purpose systems to suit their needs, on demand. This kind of system format allows a retailer to move systems within a store, or across stores, or from a location that is shutting down and shift its purpose from POS to kiosk, to a marketing display, to even an all-in-one hospitality solution for instance.
    Improve Retail Customer Service With Multivariable Testing
    As technology has evolved, the pace of business has dramatically increased, forcing companies to produce higher quality products, faster than ever before. Because it is a complicated element to measure, customer service can sometimes fail to keep pace with the strides on the production end.

    The Retail Bulletin Board
    PCI for Retailers

    For retailers, achieving PCI DSS compliance includes securing in-store items like registers and servers. Secure your retail systems and achieve compliance with Tripwire. Tripwire helps retailers achieve and maintain PCI compliance — from their central systems out to their POS terminals. Click here to learn how MarketLive achieved PCI success!

    What's in store for supply chain and retail management professionals in the decade ahead? Look ahead to learn how to better deliver on 21st century consumer expectations, and transform your retail supply chain to optimize your operations.
    Industry Events
    SuperZoo National Show For Pet Retailers
    Featuring Retail Anywhere
    September 9–11
    Mandalay Bay
    Las Vegas, NV

    KioskCom Self Service Expo & The Digital Signage Show
    October 15-16
    Javits Convention Center
    New York, NY
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