Shoppers expect the products they want to be available through every channel and device from which they choose to shop. They want options to buy online and have it shipped, buy in store, buy online, and pick up in-store, and even want items to ship from a store if they’re not available in the warehouse. Regardless of where and how, they expect their orders to be delivered fast!
Retailers looking to deliver a competitive shopping experience recognize the need to develop improved inventory and fulfillment processes to meet these high consumer expectations. But often, they lack the foundational capabilities necessary to enable innovation across the supply chain, which negatively impacts the customer experience and their sales.
Download Part 1 of this 3-part series report from Gartner, sponsored by Radial, to learn: