In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we'll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member, to get his take on the progression of the technology and how retailers should utilize it.
Guest Column | By Dennis F. Galletta, Katz Graduate School of Business at the University of Pittsburgh
It is practically indisputable that we are in the midst of a perfect storm for customer data to be stolen, sold, and exploited. There does not seem to be any improvement on the horizon, but I am optimistic breaches will slow significantly in the future. However, there is some bad news: Breaches will continue to increase for the next few years until three improvement areas are addressed.
As e-commerce continues to grow, there's one thing that's clear for brick-and-mortar retailers: Consumers are no longer obligated to venture out to physical stores every time they want something. Yet, even as online giants like Amazon continue to grow, there's no reason for retailers to panic. It's clear that retailers who adapt and move into the future have a chance to thrive in today's retail environment by embracing new technology like mobility in payments.
A conversation with Greg Holder, Compliance Networks
Vendor compliance programs detect compliance problems and ultimately prevent them altogether, which has a critical impact on the supply chain. We connected with Greg Holder, CEO and founder of Compliance Networks, to learn more about how vendor compliance improves supply chain performance. Here's what he had to say.
Guest Column | By Kim McQuilken, Spend Management Experts
According to MasterCard SpendingPulse, U.S. retail spending — excluding automotive — was up 4.9 percent in 2017 compared to the same period last year. Assuming this momentum continues, following are four logistics trends you can expect to affect retail in the coming year.