Newsletter | May 21, 2019

05.21.19 -- The Promise Of AI In Retail Is Real

Retail IT Insights
How The Farmer’s Dog Increased First Call Resolution 50%
Case Study | By UJET

When it came to customer support, The Farmer’s Dog wanted to decrease average handle times, first contact resolution, and average tickets per customer.

How Wireless Printers With iPad-Based POS Ensure Flawless Service
Case Study | Epson America, Inc.

Bully’s East was looking to reduce labor costs, improve order accuracy, and step up the pace of its servers for a smooth dining experience that would keep loyal customers coming back for more.

The Promise Of AI In Retail Is Real
Guest Column | By Nikki Baird, Aptos

It’s not just big tech brands that are pushing the AI agenda; retailers of all shapes and sizes are experimenting with this advanced technology to streamline operations and delight customers. But how are they actually using it? And how could they be using it more effectively?

In Case You Missed It
Cracking The Code: What Online Shoppers Value Most
E-Book | Radial

Does your business have what it takes to tap into the growing online market? How are you responding to market trends — the growth of marketplaces, the proliferation of free shipping, and demand for frictionless returns — that will affect the distribution of these dollars?