Top Travel Website Solves Issues 97% Faster

Founded in 1841, Thomas Cook is the world’s best-known name in travel, and has more than 19,000 employees. In addition to 1,500 retail outlets, online travel agency (OTA) and a fleet of 45 aircrafts, Thomas Cook offers a range of financial services. The OTA turned to a Quest solution from Dell for help in improving the performance of its websites through proactive monitoring.

Growth impacts website performance

Thomas Cook’s OTA consists of several websites that serve the travel needs of different countries. The UK’s website, thomascook.com, is the largest and accounts more than 40 percent of the company’s total UK business. The website had become so popular that it was seeing one million hits per day on average, and nearly three million during peak season.

However, Thomas Cook’s existing monitoring system was unable to identify and resolve website performance issues fast enough to keep prospective customers happy. “Error messages appeared on the log at the end of each day, so they were not identified until the next day, which was too late,” explains Andy Dean, Service Delivery Manager for UK and France at Thomas Cook Online.

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