In the age of the consumer, every retailer must create the exceptional Amazon-like service experiences that consumers expect or risk going out of business.
Industry research confirms:
- Consumers with the best experiences spend 2.5 times more
- Seventy-three percent of consumers want to be able to solve product/service issues on their own
- Three out of four consumers prefer doing business with retailers who deliver personalized customer service experiences
- Mobile commerce will account for nearly half of all eCommerce transactions by 2020
What’s the key to exceeding the sky-high expectations of today’s consumers? Download this white paper now to explore six emerging trends in customer care and the necessary tactics to turn customer care into a profit center for your business.