News | March 6, 2019

US Lucky Eagle Casino & Hotel Selects Omnico POS Platform To Provide New Range Of Promotions And Enhanced Engagement


Omnico, the cloud-based point-of-sale (POS) and customer engagement solutions provider today announced that Lucky Eagle Casino & Hotel in the State of Washington, USA, has chosen its market-leading platform to seamlessly connect offers and promotions, food and beverage and retail transactions, as well as integrate into existing systems such as kitchen management and room charges.

“Selecting Omnico is an important step for us in providing a superior guest experience,” Lisa Miles, Chief Executive Officer at Lucky Eagle Casino & Hotel said. “Omnico meets all our requirements for a more exciting, attractive and irresistible set of promotions that generate greater revenue and give guests a more rewarding experience. Omnico has the worldwide expertise to give us a platform that has incredible flexibility and integrates perfectly with our systems.”

Implemented across 55 till points, the Omnico platform will integrate with Opera PMS room charge, GHS LEEPTM for Casinos, the casino management system, and quick service kitchen systems.

It is expected the April 2019 installation of the Omnico platform will provide Lucky Eagle Casino & Hotel with guest entitlements, instant rewards, smart packages, linked and time-limited offers, discounts, loyalty tier benefits and competitions – all of which have unrivalled power to drive sales and increase guest loyalty. Further implementations will include a mobile app, order-ahead solutions and full integration with mobile devices and kiosks.

“We are very excited to have been selected by Lucky Eagle Casino & Hotel to help them transform their guest engagement with the latest in a range of promotions and technology that ties perfectly into their POS and other existing systems,” said Mel Taylor, CEO of Omnico. “It’s no longer enough to provide guests with simple ways of transacting and engaging with a casino, guests now expect everything to be integrated and seamlessly connected.”

Omnico’s partnership with Lucky Eagle Casino & Hotel is part of a wider strategy of expansion in the US casino sector, building on its long involvement in transforming the profitability of theme parks around the globe.

Omnico is a leading global customer engagement technology company helping theme parks, hospitality, contract catering and retail to improve customer experience.

Lucky Eagle Casino & Hotel features more than 1,100 slot machines, a wide variety of table games, a 172-room hotel.

Copyright Business Wire 2019