Contributed Editorial

  1. Why The Future Of Retail Lies In Evolving Technology
    1/11/2018

    The future of retail belongs to those who reinvent their customer experience. It’s a belief that’s been borne out as true by the events of recent years, especially 2017. Research shows that in 2017, a year many in the media pessimistically dubbed the “retail apocalypse,” companies that embraced the latest technology and evolved with the new era in retail saw unprecedented success. They used a unified commerce approach to reach new levels in their business—showing the that the common wisdom about the direction of retail is not the real story.

  2. What’s In Store For 2018: Four Retail And Point-of-Purchase Industry Trends
    1/4/2018

    We’ve made another jog around the sun and look forward to what 2018 has in store for our industry. This past year, the expansion and fluidity of e-commerce has continued to challenge traditional retailers to reinvent their strategies of engaging customers.

  3. How Contact Centers Can Make The Most Of The IT Freeze
    12/7/2017

    Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as companies scramble to keep up with increased demand, they may also close off anything that could jeopardize their ability to earn as much revenue as possible. This is known as the “IT Freeze”.

  4. Survey: Merchants Don't Have The Tech Shoppers Want
    12/6/2017

    Everywhere you look, something new and exciting is changing the way people shop, dine and go out. And payments is a huge part of that, from pay at the table to mobile wallets and beyond.

  5. How To Fight The Rise Of Friendly Fraud
    12/6/2017

    We’re now past the two-year anniversary of EMV, and there is one clear truth: EMV has significantly cut into card-present fraud. But that doesn’t mean that all fraud is gone yet. And recent trends indicate that one type in particular may be on the rise: friendly fraud.

  6. How To Boost Business Sustainability In The Changing Retail Landscape
    12/5/2017

    We’re approaching the end of 2017, and one of the most dominant stories of the year has been what many media outlets call “the retail apocalypse.” What is the retail apocalypse? In short, it’s the idea that retailers can’t compete as online commerce (or, mostly just Amazon) continues to grow.

  7. Seamless Commerce: Stores Still Matter
    11/27/2017

    With the advent of e-commerce, analysts predicted stores would go out of business. More than 20 years later, they still have a place in the retail landscape. And even more so than before.

  8. Compliance Is At The Heart Of Unified And Global Retail Technology
    11/27/2017

    For brands, adapting their store technology to regulations in the countries where they're active is a vital condition to succeeding. It’s also a great opportunity to get a head start.

  9. Unified Commerce: An Opportunity For Stores
    11/27/2017

    Gone are the days of analog commerce. Today, it’s all about unified commerce and the convergence of sales channels (multichannel, crosschannel, omnichannel…). In this new model, the point of sale and the people play central roles!

  10. The Importance Of Gift Cards During The Holidays
    11/13/2017

    The weather outside is frightful, and with the cold comes preparations for the holiday rush. That’s because the majority of US retailers say they get 20% or more of their annual sales during the winter holiday season. During the upcoming frenzy of gift giving, the value of a gift card program cannot be overstated.