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Crafting The Future Of Retail With Composable Commerce
11/7/2022
Consumer shopping behaviors are shifting at a rapid pace, and many retailers are finding themselves left behind due to clunky, outdated legacy systems. For this reason, leading companies are adopting composability as part of their digital commerce strategy. Composable ecosystems are designed to be both customer-centric and business-centric — allowing you to align IT and business functions by connecting capabilities that matter most to your customers.
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Improving Holiday Resiliency And Efficiency By Filling Non-Transactional Automation Gaps
11/7/2022
The holiday season is the most critical time of the year for online retailers. Increased website traffic, customer volume, and sales put everything in e-commerce to the test, including systems, processes, customer experience tools, and employee support resources. By now, most organizations have already completed the transactional integrations and automation that underpin these functions and are in a code freeze through the end of the year. With large-scale operational improvements largely in-flight, retailers that want to succeed this holiday season and exceed consumer expectations should be identifying and addressing gaps in their non-transactional infrastructure
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Digital Revolving Credit: The eCommerce Gift That Keeps On Giving
11/7/2022
As online merchants prepare for gift-giving season, it’s an ideal time for them to assess how the financing options they offer at checkout align with their strategic objectives. Do they help build brand loyalty and foster long-term customer relationships? Do they generate opportunities for recurring sales and decrease the reliance on new customer acquisition? E-tailers want to have an ongoing relationship with customers predicated on trust, familiarity, and the best possible user experience. They count on customers making multiple purchases every year over a lifetime, not just processing “one and done” transactions. Solutions that can provide these benefits add lasting value for the merchant.
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Fraud Detection Should Go Beyond Stopping Chargebacks
11/7/2022
Before the growth of eCommerce during the pandemic, retailers typically focused their online fraud detection efforts on reducing the rate of chargebacks. But with the rise of claims fraud, retailers are up against a new goliath.
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4 Strategies For Overcoming Black Friday And Holiday Peak Web Performance Challenges
11/1/2022
Holiday sales seem to start earlier every year. It’s common to see Halloween, Thanksgiving, and Christmas holiday decorations at big box stores all at once. One key reason for this is that retailers are now launching holiday sales in October, according to the National Retail Federation (NRF). The organization’s new consumer survey indicates that consumers are on board with early sales: 44% of shoppers agree it’s better to purchase gifts and other seasonal items now because they believe inflation will continue to impact prices later in the year.
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How To Enhance Vendor Transparency To Improve Vital Relationships In 2023
11/1/2022
It’s no secret that the holiday season puts a lot of strain on the retail industry. With an influx of orders before the holidays and an abundance of returns afterwards, a fully functioning supply chain is critical to securing loyalty from holiday shoppers. In fact, this year Black Friday sales are expected to hit a record $11.2 billion.
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Why Retailers Are Champions To The Communities They Serve
11/1/2022
Once again retailers and consumer products companies are in discussion, this time the debate is not about supply chain problems and product availability (although that remains on the agenda) but about cost and, more importantly for consumers, price. Brands are walking a tightrope, balancing on one side inflationary increases that are driving costs up and on the other the knowledge that consumers are trading-down, which threatens to disintermediate them.
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BOT Masters Are Preparing For The Holidays — Are You? A Holiday Cyber Checklist
11/1/2022
Automated bots are both a best friend and a business hazard for online retailers. This is especially true during peak times such as holiday seasons when bots are used not only by businesses to track the price changes at competitors, but also by criminals to exploit the power of automation with malicious intent.
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How To Ask For Customer Reviews
10/21/2022
eCommerce competition has never been this strong. With hundreds of competitors vying for the top spot, often on the same platform, differentiating yourself is the best thing you can do for your business. Reviews are a great way to get ahead but asking for them is a challenge all on its own. Use these tips to make asking for reviews a hassle-free process.
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First-Party Data Helps Brands This Holiday Season As Inflation Hits An All-Time High
10/21/2022
It wasn’t that long ago that consumer prices were up 9.1%, the largest increase in 40 years. We have been hearing about inflation for the last year and to make matters even more complicated, high inflation and an impending recession are now converging with the holiday season. American consumers spend nearly $1,000 around the holidays for gifts. We can only imagine how much more that will be now that prices are so much higher. So, what can brands and retailers do to help their consumers' needs while still profiting this holiday season?