Featured Supply Chain / Inventory Management Content
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Improve Customer Satisfaction And Reduce Shrink
11/6/2013
Most people don’t realize how many choices there are when it comes to designing a label or tag. Even the simplest of features can be cost-effective and can make a big impact in improving the overall retail store environment from back-office to customer experience. This white paper focuses on several features that can reduce shrink and improve customer satisfaction.
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How A Single View Of Multiple Systems Can Improve Your Customers' Shopping Experience
9/17/2013
Opportunities abound throughout the market to increase your revenue. The promise of new sales and larger volumes from channels like web stores, Amazon or eBay make companies see dollar signs swirl around their heads.
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Top Ten Retail Solutions
8/9/2013
Retailers and Wholesale Distributors are under tremendous pressure to deliver results. The global economic downturn, more empowered consumers, and increasing competitive pressure have created an atmosphere where the Retail and Wholesale C-suite has never been more accountable. Executives now face pressure to not only oversee enterprise operations, but also immediately react to changes in the market.
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Merchandise Planning & Allocation Benchmark Survey: Planning For The Future
7/1/2013
It's an exciting time for retail planning. The continued growth of the Internet and the proliferation of additional customer touch points create both new opportunities, as well as new challenges, for merchandise, channel and assortment planning. Today's Omni-channel consumer expects to seamlessly purchase the items, colors and sizes they want across every channel.
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Retailers Take a New Approach to Addressing Out-of-Stocks - Part 2
6/13/2013
In Part 1 of this discussion on how retailers can reduce out-of-stocks and improve merchandise availability, we discussed the new market realities facing retailers, including tighter margins, shifting shopper behavior and the need for hyper-accurate inventory availability status. In this installment, we cover how innovative retailers are taking an integrated, intelligent and insightful approach to addressing issues related to inventory management and shrink management in a cohesive manner, often using RFID technology to achieve their most important goals.
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Google Glass – Spare The Hate And Spoil The Promise
6/10/2013
It’s human nature to fear the unknown. While a few brave pioneers will valiantly traverse unchartered waters, as a whole our species will pick up pitchforks versus embracing that which is new and different. Case in point; Google Glass. The wearers already have derogatory terms in place, Tumblr sites are already showcasing demographic disparities in its wearers, and everyone has written off this moonshot project before it has even hit the Launchpad.
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Williams-Sonoma Goes Global With Four Brands Simultaneously
5/28/2013
Williams-Sonoma, the North America-based retailer of high-quality products for the home, made its first non-franchised foray into global omni-channel retail by opening company-owned and operated stores in Australia, including Williams-Sonoma, Pottery Barn, Pottery Barn Kids, and West Elm. Not only did the company open four brick-and-mortar locations at once, but the corresponding brands’ e-commerce sites went live simultaneously as well. To accomplish this feat, Williams-Sonoma relied on NetSuite’s SuiteCommerce retail platform.
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Retailers Take A New Approach To Addressing Out-of-Stocks
5/16/2013
Retailing has always been a tough business, marked by demanding consumers, tight profit margins and intense competition. Retailers – even the most successful ones – also have had to confront and overcome various operational challenges such as managing inventories, controlling shrink, representing their brands in an innovative and attractive manner and maximizing every square foot of selling space, while improving shoppers’ experience.
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Scheduling For Outcomes
5/15/2013
Employee scheduling is one of the most poorly supported HR-related tasks performed by retailers. Schedules, which are typically created two to three weeks in advance and modified on the day of operation based on in-store conditions, are often built by managers without any automated support.
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Fighting Return Fraud
3/28/2013
It's after Christmas and consumers are lined up at stores to return merchandise- the scratchy sweater from Aunt Helen, the toaster oven that doesn't fit on the counter. But not all returns are legitimate and return fraud costs Retailers billions of dollars every year- $8.9 billion dollars according to the 2012 Return Fraud survey conducted by the National Retail Federation (NRF).