Retail IT White Papers

  1. Creating The Right Retail Strategy For Successful eCommerce In The Age Of Amazon
    1/9/2017

    It’s a jungle out there and retailers are in a fight for survival of the fittest—just ask some of the casualties. This isn’t fear mongering. It is a retail reality being driven by table stakes set by the likes of Amazon.

  2. Build Or Buy? The Hidden Challenges Of An In-House Fraud Team
    1/9/2017

    In a world where retailers are losing $77 million in revenue per day due to eCommerce fraud globally, you better have the right fraud prevention strategy in place if you expect to survive. But should you use a third-party fraud management solution or build your own fraud team in-house?

  3. Is There Grit In Amazon’s Flywheel? Implications And What Retailers Need To Know To Survive
    12/12/2016

    Amazon has achieved massive growth through a simple yet strategic business concept: the flywheel. However, the problem with a flywheel is that when one part breaks down, the overall system can fail rapidly. At least one of the core pieces of Amazon’s flywheel—the customer experience—is already under pressure. While this may have profound consequences for Amazon, there are larger implications for the rest of the eCommerce ecosystem.

  4. A Retailer’s Guide To Omnichannel Customer Care
    10/17/2016

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  5. The Practitioner’s Guide To Managing Chargebacks To Boost Profits

    Chargebacks are an unfortunate reality of running a retail business, and they can be devastating to your bottom line. When you consider that 63% of chargebacks are due to fraud, developing a comprehensive strategy for managing them is critical for success.

  6. Unlocking The Potential Of The FP3 Experience

    In the age of the consumer, customers expect an FP3 experience throughout the buyer journey – one that’s (Frictionless, Personalized, Predictive, Proactive). While delivering an FP3 experience can be challenging, it is possible, and can benefit your company in many ways.