Retail IT White Papers

  1. A Retailer’s Guide To Omnichannel Customer Care
    10/17/2016

    Delivering exceptional customer care in a world where most consumers expect to be able to pick up where they left off when they contact customer service isn’t easy. Consumers want a seamless experience when they need support, and they are quick to both reward and punish retailers based on their performance.

  2. Staying Relevant In A Fast-Paced Industry: A Fashion Retailer's Guide For Solving Real-World Omnichannel Challenges
    9/22/2016

    In trying to keep up with the modern consumer, many fashion retailers have implemented multiple departmental solutions piecemeal, without fully considering the consequences of how these disparate systems will interact with each other. The result is a hodgepodge of processes, which require significant resources to maintain. The inefficiencies and the demands they place on the organization leave retailers stuck in the past, inhibiting growth and innovation.

  3. Discount Pricing Strategies: Optimising Operational, Merchandising & Promotional Plans
    3/9/2016

    Amid price wars, promotional fatigue and ever decreasing margins, new research confirms UK retailers are selling an increasingly large proportion of inventory off at discounted prices. This is good news for consumers, who have become accustomed to searching out bargains during the likes of discount events like Black Friday and Cyber Monday. However, this trend is having negative impact on the UK retail’s bottom line.

  4. Fashion Retailer’s Stairway To Customer Experience Nirvana: Deploying A Coherent Omnichannel Strategy
    2/22/2016

    The malls and shopping centers of America are littered with the ghosts of fashion retailers that once ran a thriving business–Fashion Bug, Cache, Casual Corner. Whether it was ecommerce, larger competition, a recession or the failure to embrace a new technology or fashion trend, they found themselves unable to adapt.

  5. A Single Commerce Platform for Omnichannel Retailing
    1/2/2016

    How a unified approach accelerates the journey to omnichannel, creating competitive advantage along the way

  6. The State Of Retailer-Vendor Supply Chain Relationships
    11/23/2015

    The consumer goods to retail supply chain has clearly been the most prominent and quite arguably the most important sector of the supply chain for decades.

  7. Turning Your ERP Inside Out
    11/20/2015

    Today’s consumers have never had more options for researching and purchasing products. Online sales and new digital channels provide virtually unlimited assortment, price transparency and visibility to the opinions and experiences of millions of shoppers around the world. Ubiquitous information on demand has raised consumer expectations of businesses.

  8. Commerce Convergence: Closing The Gap Between Online And In-Store
    10/19/2015

    Retail is not about channels, it's about solving problems. Retailers understand that digital needs to influence all touchpoints, and support all aspects of the shopping journey.

  9. The Ten Commandments Of Omnichannel Retailing, Revisited
    10/15/2015

    Eradicating the plague of channel-specific data disparity is at the crux of the omnichannel brand promise. Integration has proven an unworthy antidote.

  10. Enterprise Mobility In An Omnichannel World
    5/20/2015

    These days, businesses use more mobile devices and handheld computers than ever before. Enterprises rely on these devices to provide the data they need to operate intelligently and efficiently. The growth in enterprise mobility is directly related to the need to adopt omnichannel strategies.