A High-Tech Solution To Long-Standing Problem

Free parking at retail centers can present an irresistible temptation to people who live and work in surrounding businesses and neighborhoods where parking lots and garages charge an hourly rate. This was the challenge facing Assembly Row, a large mixed-use project just outside Boston, and to combat it they implemented an integrated wireless parking solution that utilizes wireless in-ground parking sensors to manage the free parking.

Black Friday Doldrums: Why U.S. Consumers Are Shopping From Home

The convenience of couch-shopping continues to disrupt what used to be America’s biggest in-store shopping day of the year, as a growing number of people turn in their physical shopping carts for online icons on Black Friday. Notorious for its aggressive consumer behavior, Black Friday is no longer the brick-and-mortar extravaganza it was even a few years ago, as more shoppers move online.

Inside The Mind Of A Serial Retail Entrepreneur

Retail Operations Insights recently sat down with serial entrepreneur Stacey Boyd to talk about her latest venture. Olivela is a luxury fashion platform offering unique styles from the world's best designers with 20 percent of proceeds from every sale directly benefiting the education of girls worldwide. Here’s what she had to say about this cool initiative.

RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs

In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.

RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel

In Episode 68 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Paul Griffiths and Stephen Bergeron of apg (formerly APG Cash Drawer) to discuss rebranding lessons for VARs, ISVs, and vendors in the retail technology channel. They discuss rebranding principles and processes, how to best engage employees and customers during this journey, and why resellers with “cash register” in their company name are likely candidates for a rebrand of their own.

Introducing, The Architect™, An All-In-One Point Of Sale Cable Management Solution

For more than forty years…people like you have trusted apg® for high-quality, best-in-class, cash management solutions at the point of sale. AND again, we’re at the point of something good. Introducing The Architect™ by apg®… An all-in-one point-of-sale cable management solution—giving you the clean and professional counter you’ve dreamed of.

RSPA Trusted Advisor Ep. 65: No-Nonsense Customer Service For VARs And ISVs

In Episode 65 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks with Randy Gunter, one of the principals at VAR Spark Solutions Group, and Jeff Sanders, the President of VAR Southwest Point of Sale, about customer service best practices for retail technology solution providers. Among the topics discussed are reactive and proactive customer communication strategies, the importance of an annual customer survey, how to win over an upset customer, and the biggest customer service mistake many resellers make.

RSPA Trusted Advisor Ep. 68: Rebranding Lessons For The Retail IT Channel

In Episode 68 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Paul Griffiths and Stephen Bergeron of apg (formerly APG Cash Drawer) to discuss rebranding lessons for VARs, ISVs, and vendors in the retail technology channel. They discuss rebranding principles and processes, how to best engage employees and customers during this journey, and why resellers with “cash register” in their company name are likely candidates for a rebrand of their own.