A New Support Paradigm For The Retail IT Infrastructure

The technology that drives retailing is in the midst of unprecedented advance, and with this advance comes unprecedented adoption. Powerful, integrated applications and the proliferation of networked mobile and hard-wired devices—from warehouses to the store floor—have contributed to an extremely complex retail IT environment full of increasingly mission-critical devices and applications.

As a result, the traditional, reactive support model for critical components in a retailer’s IT infrastructure is poised for change.

In this paper, we’ll discuss some of the trends that are driving more technology to retail floors, we’ll explore how retailers are responding to the support and maintenance of that technology, and we’ll present a new perspective on proactive, managed IT services.

Download this paper below to read more.