In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.
New guide demonstrates how eCommerce marketplaces are impacting global online shopping trends.
New RSR Study looks at how disruptive behaviors are helping retail to evolve.
Stores are key and will thrive, but only with transformation of in-store customer experiences.
As customers use more channels with higher expectations, retailers need to invest in better support.
Online sneaker retailer Greats demonstrates why flexibility and speed are critical for today’s email marketers.
Study finds that 43 percent of consumers are willing to interact with AI via a voice-controlled device.
The most essential tool in the brick and mortar experience are apps to track inventory.
Last weekend as I stared at the produce section in my local grocery store thinking about how nice it would be to give my shopping list to someone else to fill so I could enjoy a leisurely cup of coffee and come back later to pick up my order, I was run down by another shopper’s cart. One minute I was examining Honeycrisp apples, the next I was clutching my Achilles tendon. When I turned around, to address the other shopper, I discovered it wasn’t a time-pressed consumer who crashed into me. It was an apologetic Instacart Shopper sprinting around the store trying to do his job. This encounter made me realize the modern grocery store is the nemesis of efficient online shopping.
2017 proved to be a strong year for retail sales, and experts project even stronger growth in 2018.
Report demonstrates that retailers can reclaim labor hours by automating cash handling processes.
Study finds that online shoppers lack time and incentive from businesses to write product reviews.
Higher spending reflects solid consumer confidence and soaring ecommerce sales.
Empowered shoppers create changing dynamics for retailers across channels.
As customers demand better experiences, retailers must rethink the creation of their workforce.
Integrating personalized help across channels is crucial for retailers to win sales.
Retailers adjust to new reality of Black November as purchases spread across holiday season.
Research demonstrates that retailers are increasingly turning to outside partners for IT services.
New Year will see CMOs scale up, integrate, and transform to become customer-centric.
The changing retail landscape requires adaptation and flexibility to meet new challenges.