Retail IT Featured Editorial

  • Integrating Cash With Digital Channels

    The COVID-19 pandemic raised safety concerns over cash handling, but those fears dissipated as the pandemic dragged on. By October 2020, cash had rebounded and reasserted itself as “the top way to make a purchase throughout 2020,” according to a report by Javelin Strategy & Research for ATM operator Cardtronics.

  • Mobile-first Approach: Not Just For Small Shops Anymore

    The COVID-19 pandemic caused a sudden 8.5% decline in adoption of mobile POS systems, but implementation will accelerate in the next four years. By 2025, the mPOS installed base will grow by 20%, according to an IHL Group projection.

  • Five Post-Pandemic Investments For Retailers

    As the number of vaccinated people increases, states are lifting pandemic restrictions to restore some sense of normalcy. Even the most stringent cities and states are in the process of returning stores and restaurants to full capacity -- a welcome move for business owners.

  • Cash Use Remains Strong Through The Pandemic

    The Covid-19 pandemic has accelerated “cashless society” efforts around the globe. Understandably, consumers grew concerned over the possibility of contracting the virus by handling cash. Meanwhile, retailers had to scramble to continue operating even when they had to temporarily close brick-and-mortar stores. Many turned to curbside pickup, BOPIS (buy online, pickup in store), and touchless payments.

  • 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations

    A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

  • Navigating The New $28.6B Restaurant Revitalization Fund

    To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.

  • Back To Basics: Prioritizing TCO In Retail Technology Purchases

    Even before the COVID-19 pandemic, the retail industry was transforming itself to adopt new technologies and accommodate evolving consumer preferences. Now, as retailers look beyond the pandemic, they need to invest in new technologies and services to stay competitive in the digital future. For point of sale (POS) solution providers, this opens profit-generating opportunities to sell technology solutions and deliver long-term services.

  • Why Retailers Should Include Cash Payments As Part Of Their Post Pandemic Payment Strategy?

    The pandemic has brought new energy to the cashless movement, but cash still isn’t going away. Too many people, especially the elderly as well as the unbanked and underbanked, depend on legal tender for their purchases. That’s because cash is easier to budget for and lets users shop with anonymity.

  • Retailers Plan Significant Post-Pandemic Investments

    Despite consumers’ growing dependence on digital shopping channels, nearly 92% of all sales in 2021 will be fulfilled through local brick and mortar stores, according to IHL research. Meanwhile, local stores are changing, as retailers rush to accommodate new shopping trends such as curbside pickup and BOPIS (buy online, pick up in-store).

  • RSPA Recommended Read: Turning The Flywheel

    Do you want to know the silver-bullet system Amazon, Intel, and Nike use to expand into new markets? Unfortunately, just like in most every other aspect of life, there is no silver bullet. But there is an underlying system these three high-growth companies utilize – it’s called the Flywheel, and you can build one for your organization...

  • 2021 ISV Outlook: Pressing Challenges Include Partnerships, Resources

    At the conclusion of the just-published 2021 RSPA POS Channel KPI Study, we provided insight into the opportunities, threats, and challenges retail IT solution providers face today. We laser focused on that topic during a recent RSPA Niche & Startup ISV Community call and learned quite a bit about software developer challenges.

  • 2021 RSPA POS Channel KPI Study

    Last year’s POS Channel KPI Study, published in early March 2020, began with this statement: Change is the norm and dizziness is a de facto condition for solution providers in the retail IT channel. New technologies, business models, competitors, and consolidations continue to morph our channel, plus we’re seeing the emergence of dozens of niche software developers and a growing influence of ISV/VAR hybrids, resellers investing in their own intellectual property through proprietary software.

  • 15 Ergonomic Tips For Employees Working Remote Or From Home

    During the COVID-19 crisis many of us are relocating to a new work environment, our homes.  Working from home is not without challenges, personal and professional.  When preparing to work from home we tend to focus on the equipment:  laptop, printer, monitor and internet connection.  While this is important, we should also be mindful of where we choose to work within our homes and the ergonomic settings.

  • International Women’s Day: #ChooseToChallenge The Status Quo

    As women in the workplace, we have come a long way since the feminist movement of the 1960s. In fact, a recent study showed women held more than half of all management positions in 2019. However, while that number is promising to see, the undeniable impact of women in the workforce has taken a hit because of the pandemic, as many struggle to juggle full-time jobs on both the work and home fronts during these unprecedented times, and it’s taking its toll. It was reported by The National Women’s Law Center that 100% of the jobs lost in December in the U.S. were all positions held by women, which is a shocking stat in and of itself.

  • Overcoming Omnichannel Challenges

    It’s no secret that an omnichannel order management system is key to delivering top-notch customer experiences. But OMS solutions also come with a host of challenges, making it difficult for retail businesses to implement them and get a solid ROI once they’re up and running.

  • How To Choose An Omnichannel Provider

    While omnichannel order management systems offer a lot of benefits to retail and eCommerce businesses, you can’t just pick one at random and hope for the best. Each OMS comes equipped with different features and levels of support from the provider -- and not all are designed to fit seamlessly into your operations.

  • Using Omnichannel As An Intentional Customer Retention Strategy

    Customer retention is one of the biggest challenges retail and eCommerce businesses face. Not just because acquiring new customers is 5-25 times more expensive than retaining current customers, but because customers are demanding.

  • Using Data Infrastructure And Management As A Forecasting Tool

    Customer demand is volatile, which makes it difficult to predict product sales and stock the right amount of inventory. If you estimate too high, you can wind up with large amounts of overstock and wasted warehouse space. But if you shoot too low, your customers will end up dealing with backorders and long fulfillment cycles.

  • Dropshipping As An Effective Fulfillment Strategy

    When you offer an omnichannel shopping experience, it's easy for your fulfillment operations to get overwhelmed. For some retail and eCommerce businesses, this occurs annually as online orders flood in and foot traffic increases during the holidays. But other businesses experience this more gradually as popularity for their products steadily grow over the years.

  • Ship-From-Store Best Practices To Remember

    When we ship online orders to our customers, fulfillment centers are often at the front and center of the process. But traditional fulfillment isn’t the only way to pack, pick, and ship orders anymore. In fact, for many retail businesses, alternative fulfillment methods like “ship-from-store” can actually be cheaper, easier, and faster when done correctly.