Retail IT Featured Editorial

  • 2020 RSPA VAR Sales Compensation Study

    To help retail IT VARs understand sales compensation best practices in a SaaS world, the RSPA commissioned the 2020 VAR Sales Compensation Study. This first-of-its-kind survey reveals reseller compensation structures for SaaS sales vs. traditional sales, what VARs’ top sales reps earn, how they track salesperson performance, and more.

  • COVID-19 Crisis: Key Points from RSPA Communication Guidelines Webinar

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA has produced several pieces of channel-focused content including a webinar on Communication Guidelines with Employees and Customers during this crisis. The 57-minute session featured insights from RSPA Legal Counsel Bob Goldberg and RSPA Board Chairperson Chelsey Paulson, who works full-time as the Human Resources Director at VAR North Country Business Products.

  • COVID-19 Crisis: How VARs Are Communicating With Employees, Merchants

    RSPA members Brett Bennett, the President of VAR POSitive Technology and ISV OpSuite, and Chris Rumpf, the owner of VAR/ISV Flyght, provide examples of COVID-related messages they delivered to their employees and their merchants.

  • COVID-19 Crisis: ISVs Focus On Rescuing Merchants, Protecting Staff, Stimulating Creativity

    In this article, software developer executives from the RSPA Niche & Startup ISV Community offer guidance for addressing customer issues, VAR issues, staff issues, and general business issues during the pandemic.

  • COVID-19 Crisis: Leading VARs And ISVs Are Taking Action – Today

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA reached out to several members asking them for ideas and business best practices related to this crisis. Our community has responded generously with several executives sharing helpful information. Our first RSPA Blog post shared examples of how two VAR/ISV hybrids are communicating with their constituents.

  • 10 Ways To Help Ourselves And Those Around Us In A Crisis

    As we try to cope with an unprecedented health crisis, a lot of us are finding ourselves in work-at-home situations they haven’t experienced before. This can create uncertainty and a sense of isolation, especially as sit-down restaurants and retailers shut down temporarily to help arrest the spread of the coronavirus (COVID-19).

  • It’s Time To Stop Talking About Omnichannel

    If retailers want to provide exceptional customer experience, it's time to stop talking about — and to start delivering — a real omnichannel experience.

  • Personalization: Shoppers Will Share Data But Trust Is Essential

    As retailers embark on personalization strategies, they must prove themselves trustworthy. Shoppers are willing to share personal data so long as they believe retailers will protect and use the data for the right reasons.

  • Seven Retail Trends To Watch In 2020

    The business outlook for the new year is positive. Despite rumblings about a possible recession, the effects of a trade war and an ongoing transformation in retail, the market is showing strong signs of stability. This bodes well for retailers and the POS solution providers who supply them with technology and services.

  • Paysafe Black Friday 2019 Commentary

    It goes without saying that Black Friday is one of the most important days of the year for merchants. Last year online sales jumped to a record breaking $6.22 billion in the US alone and there’s no reason to expect that this year will see any slowdown.

  • 8 Things To Know About Firewall Configuration

    Cyber attacks often target retailers because retailers process a lot of personal data from payment cards that can be used for identity theft, fraud and other nefarious purposes. This puts a lot of pressure on retailers to maintain a strong security posture, and a big part of that is to properly configure your firewalls.

  • Physical Retail Isn’t Dead, But It’s Changing

    Appearances are often misleading, and that has certainly been the case with the retail industry. Despite predictions of its demise, retail is here to stay. However, it is undergoing a profound transformation to meet shopper demand for a “frictionless, tech-driven and immersive” in-store experience, according to the RIS “Retail 2025 Shopper Study.”

  • Banking Apps That Help You Manage All Your Finances Via Smartphone

    Tracking and handling finances have become easier ever since mobile banking apps have been introduced. Imagine the struggle you had to face when managing the stack of bills to make payments each month. Common features of a mobile banking app allow viewing balance, previous records, account management, budgeting tools, and bill payments. They also offer fraud alerts to keep consumers aware of any cyberthreats. Most of these apps also provide credit score and also provide instant access to the account, from anywhere in the world.

  • New Research: Small Brands Scale And Disrupt Using Two Key Strategies

    A line of organic body lotion. A personalized baby onesie. A hand-knit hat. Any of these items seen online or in a store could be the brainchild of a motivated small business owner, fulfilling a life-long dream of bringing their own products to the masses.

  • Top Salesforce Implementation Providers You Need To Follow In 2019

    With the growing competition in the industry, every organization is thriving to serve its customers to the best of their ability, and this is where the need of a good Salesforce implementation provider comes into play. Of course, this growing competition has led to a strong battleground being formed for competitive Salesforce solutions and its efficient implementations. So, if you are looking for the best Salesforce implementation providers for your growing business, look no further and read our list of some of the best Salesforce implementation providers in the industry.

  • 5 Steps To Improving Retail Employee Retention

    Will they stay, or will they go? No matter the industry, that’s the looming question every company faces when recruiting and hiring employees, and, it’s especially true with the ever-revolving doors of retail. With unemployment currently at less than 4 percent, it’s even more difficult to attract and retain top talent. However, keeping an employee starts with finding the right employee, and for retail companies, that means having the right internal systems to identify, interview, and then hire and manage talent.

  • What The Retail Industry Really Needs To Know About SD-WAN

    The retail industry has been experiencing dramatic disruption from the moment e-tailers entered the picture. One major distinction in the world of e-commerce is how much more today’s consumers expect from retailers. The clearest evidence of this trend is the growing demand for a more integrated shopping experience, with the lines increasingly blurred between what happens in a retailer’s physical store and what happens online. All of this places tremendous competitive pressure on retailers—especially smaller retailers—to make their customer experiences as engaging and integrated as possible.

  • Five Customer Experience Considerations For Retailers

    Anyone can sell a product, and customers have plenty of choices when making a purchase. So how does a retailer stand out from the crowd to keep customers coming back? It all comes down to the kind of customer experience you deliver. It’s no longer enough to just sell. Retailers need to understand and anticipate what customers want, and deliver products and services in the way that customers prefer. If you can’t deliver this as a retailer, customers will seek satisfaction elsewhere. 

  • Seven Password Best Practices For Retailers

    No one likes to use passwords, but they are critical to securing access to systems with valuable business data. Retailers, like any other business, should require passwords as part of their security policies to protect POS systems, backroom applications, customer databases, and any other business system.

  • The Advantages Of Using Defect Tracking Tools

    In modern software testing solutions, testers use different testing tools to support their findings and processes. With software quality being the top most priority for enterprises, defect tracking tools are also popularly used during the software development process. There are different types of defects that commonly appear in an app which need to be addressed to main software quality. Bugs, defects and issues - they can come in various forms. So we can say that anything that harms the quality of a software app, falls under defects. This is why organizations that hire software testing companies for their software products, ensure that they place the right kind of tools for defect tracking, or defect management.