Retail IT Featured Editorial

  • Retailers’ Post-Pandemic Investments To Focus On Omnichannel

    In the blink of an eye, the COVID-19 outbreak caused massive upheaval in the retail industry. As retailers look beyond the lockdowns and stay-at-home directives necessitated by the pandemic, some of the technology changes and investments implemented in a hurry will likely be permanent.

  • Brave New World: A Futuristic Vision Of Payments

    Over the last ten years, the retail e-commerce ecosystem has undergone a wide-ranging transformation. As recently as 2010, the e-commerce and payments value chain was relatively straightforward: Any eCommerce merchant could integrate a payment processor’s front-end HPP into their checkout or perform a deeper API integration for a customized checkout experience. The customer then enters their card details or other bank details, which were passed to payment platforms and schemes for processing.

  • Clothes Sold New And Used While Rented And Repaired Online – Doing More With Less

    Clothes are being handled like cars – and why not? Digital fashion companies can learn from the auto industry in building deeper relations with customers by treating them newly as business partners who supply apparel. Together with re-fashioning the value chain, there are opportunities for online clothes retailers to raise the market profile and market share. And also help the environment to boot.

  • It’s Official: The October 2020 Outdoor EMV Deadline Remains. How Does That Impact You?

    The COVID-19 pandemic has been front-and-center in the global news cycle for the past few months, and the impact continues to permeate our daily lives. But we’ve recently seen a specific piece of industry news that will have profound implications for all fuel and C-store retailers: The Outdoor EMV deadline.

  • “Who are the New Solution Providers?” And More From RSPA Inspire 2020

    One question hanging over our channel has been “Who are the new solution providers?” that will backfill for retail IT resellers who are retiring, merging, or selling. The answer to that question could be found in the Inspire audience – the new faces that are engaging with the retail IT channel.

  • COVID-19’s Effect On The Retail Outlook For 2020

    Retail growth projections have changed drastically as a direct result of the COVID-19 outbreak. While the overall sector was poised for growth when the year started, the new outlook is considerably less optimistic for segments such as department stores, general merchandise, specialty soft goods, and hospitality.

  • 2020 RSPA VAR Sales Compensation Study

    To help retail IT VARs understand sales compensation best practices in a SaaS world, the RSPA commissioned the 2020 VAR Sales Compensation Study. This first-of-its-kind survey reveals reseller compensation structures for SaaS sales vs. traditional sales, what VARs’ top sales reps earn, how they track salesperson performance, and more.

  • COVID-19 Crisis: Key Points from RSPA Communication Guidelines Webinar

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA has produced several pieces of channel-focused content including a webinar on Communication Guidelines with Employees and Customers during this crisis. The 57-minute session featured insights from RSPA Legal Counsel Bob Goldberg and RSPA Board Chairperson Chelsey Paulson, who works full-time as the Human Resources Director at VAR North Country Business Products.

  • COVID-19 Crisis: How VARs Are Communicating With Employees, Merchants

    RSPA members Brett Bennett, the President of VAR POSitive Technology and ISV OpSuite, and Chris Rumpf, the owner of VAR/ISV Flyght, provide examples of COVID-related messages they delivered to their employees and their merchants.

  • COVID-19 Crisis: ISVs Focus On Rescuing Merchants, Protecting Staff, Stimulating Creativity

    In this article, software developer executives from the RSPA Niche & Startup ISV Community offer guidance for addressing customer issues, VAR issues, staff issues, and general business issues during the pandemic.

  • COVID-19 Crisis: Leading VARs And ISVs Are Taking Action – Today

    To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA reached out to several members asking them for ideas and business best practices related to this crisis. Our community has responded generously with several executives sharing helpful information. Our first RSPA Blog post shared examples of how two VAR/ISV hybrids are communicating with their constituents.

  • 10 Ways To Help Ourselves And Those Around Us In A Crisis

    As we try to cope with an unprecedented health crisis, a lot of us are finding ourselves in work-at-home situations they haven’t experienced before. This can create uncertainty and a sense of isolation, especially as sit-down restaurants and retailers shut down temporarily to help arrest the spread of the coronavirus (COVID-19).

  • It’s Time To Stop Talking About Omnichannel

    If retailers want to provide exceptional customer experience, it's time to stop talking about — and to start delivering — a real omnichannel experience.

  • Personalization: Shoppers Will Share Data But Trust Is Essential

    As retailers embark on personalization strategies, they must prove themselves trustworthy. Shoppers are willing to share personal data so long as they believe retailers will protect and use the data for the right reasons.

  • Seven Retail Trends To Watch In 2020

    The business outlook for the new year is positive. Despite rumblings about a possible recession, the effects of a trade war and an ongoing transformation in retail, the market is showing strong signs of stability. This bodes well for retailers and the POS solution providers who supply them with technology and services.

  • Paysafe Black Friday 2019 Commentary

    It goes without saying that Black Friday is one of the most important days of the year for merchants. Last year online sales jumped to a record breaking $6.22 billion in the US alone and there’s no reason to expect that this year will see any slowdown.

  • 8 Things To Know About Firewall Configuration

    Cyber attacks often target retailers because retailers process a lot of personal data from payment cards that can be used for identity theft, fraud and other nefarious purposes. This puts a lot of pressure on retailers to maintain a strong security posture, and a big part of that is to properly configure your firewalls.

  • Physical Retail Isn’t Dead, But It’s Changing

    Appearances are often misleading, and that has certainly been the case with the retail industry. Despite predictions of its demise, retail is here to stay. However, it is undergoing a profound transformation to meet shopper demand for a “frictionless, tech-driven and immersive” in-store experience, according to the RIS “Retail 2025 Shopper Study.”

  • Banking Apps That Help You Manage All Your Finances Via Smartphone

    Tracking and handling finances have become easier ever since mobile banking apps have been introduced. Imagine the struggle you had to face when managing the stack of bills to make payments each month. Common features of a mobile banking app allow viewing balance, previous records, account management, budgeting tools, and bill payments. They also offer fraud alerts to keep consumers aware of any cyberthreats. Most of these apps also provide credit score and also provide instant access to the account, from anywhere in the world.

  • New Research: Small Brands Scale And Disrupt Using Two Key Strategies

    A line of organic body lotion. A personalized baby onesie. A hand-knit hat. Any of these items seen online or in a store could be the brainchild of a motivated small business owner, fulfilling a life-long dream of bringing their own products to the masses.