Retail IT Featured Editorial

  • ISVs Share Lead Gen Best Practices – And Headaches

    The RSPA Niche & Startup ISV Community helps software developer executives meet and network with fellow RSPA ISV members in a vendor-neutral setting. Founded in 2019, the group has grown to nearly 80 members. More software developer organizations continue to engage with the RSPA in person and online. Inspire 2022 attracted a record number of ISV attendees, continuing the momentum created at RetailNOW 2021 where 230+ ISV executives participated. And the RSPA Niche & Startup ISV Community continues to attract high-initiative ISV executives to its bi-monthly conference calls.

  • VARs Should Offer Broader Solutions To Cannabis Dispensaries

    The headline you just read was the consensus thinking of the executives attending a recent online meeting of the RSPA Niche & Startup ISV Community. Often times VARs attempting to penetrate this vertical focus only on the point of sale system and related software, and they find little success because of the glut of companies pushing their own POS solution.

  • ISV Advice: “Marketing Can Do Things For You That A Great Product Cannot”

    ISVs big and small continue to increase their engagement with the RSPA both in person and online. RetailNOW 2022 is on track to surpass the 230+ software developer executives last year’s show attracted, and nearly 50% of this year’s exhibitors will be software-focused. Additionally, the RSPA Niche & Startup ISV Community continues to attract high-initiative ISV executives to its bi-monthly conference calls.

  • Retailers Are Prioritizing Innovation In IT Spending

    Retailers are increasing their IT budgets and allotting a bigger portion of those budgets to innovation. They are investing in cloud-based and automation solutions to replace aging technology to meet customer demand for omnichannel experiences and cope with a severe labor shortage.

  • Three Post-Pandemic Imperatives For Retailers

    After two long years, it appears the pandemic may be coming to an end. As retailers devise post-pandemic strategies, they must consider changes in customer behavior. The pandemic accelerated digital transformation in retail and helped reshape customer expectations. There is no going back.

  • Technologies To Support The Cannabis Dispensaries Of The Future

    The cannabis market is expanding rapidly and is creating substantial opportunities to sell cannabis cash management, cash drawers, and cannabis dispensary POS solutions.

  • How To Retain Retail And Hospitality Employees In A Post-Pandemic World

    These are trying times for restaurants and retailers. You’re dealing with supply chain issues and a labor shortage. Frustration is running high among customers, who too often are lashing out at retail and restaurant workers.

  • Ten Retail Trends To Watch In 2022

    Due to the COVID-19 pandemic, 2021 proved to be another atypical year for retailers. As we look into the coming year, don’t expect things to go back to normal just yet. 2022 will bring its own set of opportunities and challenges that will keep retailers on their toes as they try to balance customer demand against supply chain issues.

  • The Spartan Plan To Powerful B2B Content Marketing

    When we were kids, shortcuts were celebrated. Hearing from a buddy, “You want to go play at that new field? I know a shortcut,” was met with a smile. That get-there-as-fast-as-we-can mindset is often avoided in business because we assume the time-consuming, complex way is the best way. This is especially true with content marketing. Instead of focusing on creating quality content as quickly as possible, VARs and ISVs get bogged down in extraneous details, bloating the project to a point where the planned content never sees the light of day.

  • Cash Advocates Fight For American Freedoms Of Payment Choice In Washington

    While the cashless movement gained momentum during the early stages of the COVID-19 pandemic, advocates of the right to use cash are taking their fight to Congress. In July, Rep. Donald M. Payne Jr., D-NJ, introduced a bill to prohibit businesses from rejecting cash payments for in-store transactions.

  • Fraud Increasing In Ecommerce, But Help Is On The Way
    9/27/2021

    From account takeover to friendly fraud, phishing, spoofing, counterfeiting, chargebacks and more, there are many ways for fraudsters to disrupt and derail ecommerce. This is a major thorn in the side for retailers and honest customers alike. However, despite some depressing trends in fraud, this is not a doom-and-gloom situation. There are many robust solutions and services available to retailers. We’ll take a look at some current fraud trends and explain the best ways to safeguard against those threats.

  • Integrating Cash With Digital Channels
    8/6/2021

    The COVID-19 pandemic raised safety concerns over cash handling, but those fears dissipated as the pandemic dragged on. By October 2020, cash had rebounded and reasserted itself as “the top way to make a purchase throughout 2020,” according to a report by Javelin Strategy & Research for ATM operator Cardtronics.

  • Mobile-first Approach: Not Just For Small Shops Anymore
    8/6/2021

    The COVID-19 pandemic caused a sudden 8.5% decline in adoption of mobile POS systems, but implementation will accelerate in the next four years. By 2025, the mPOS installed base will grow by 20%, according to an IHL Group projection.

  • Five Post-Pandemic Investments For Retailers
    6/10/2021

    As the number of vaccinated people increases, states are lifting pandemic restrictions to restore some sense of normalcy. Even the most stringent cities and states are in the process of returning stores and restaurants to full capacity -- a welcome move for business owners.

  • Cash Use Remains Strong Through The Pandemic
    5/28/2021

    The Covid-19 pandemic has accelerated “cashless society” efforts around the globe. Understandably, consumers grew concerned over the possibility of contracting the virus by handling cash. Meanwhile, retailers had to scramble to continue operating even when they had to temporarily close brick-and-mortar stores. Many turned to curbside pickup, BOPIS (buy online, pickup in store), and touchless payments.

  • 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations
    5/21/2021

    A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

  • Navigating The New $28.6B Restaurant Revitalization Fund
    5/21/2021

    To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.

  • Back To Basics: Prioritizing TCO In Retail Technology Purchases
    5/20/2021

    Even before the COVID-19 pandemic, the retail industry was transforming itself to adopt new technologies and accommodate evolving consumer preferences. Now, as retailers look beyond the pandemic, they need to invest in new technologies and services to stay competitive in the digital future. For point of sale (POS) solution providers, this opens profit-generating opportunities to sell technology solutions and deliver long-term services.

  • Why Retailers Should Include Cash Payments As Part Of Their Post Pandemic Payment Strategy?
    5/7/2021

    The pandemic has brought new energy to the cashless movement, but cash still isn’t going away. Too many people, especially the elderly as well as the unbanked and underbanked, depend on legal tender for their purchases. That’s because cash is easier to budget for and lets users shop with anonymity.

  • Retailers Plan Significant Post-Pandemic Investments
    3/31/2021

    Despite consumers’ growing dependence on digital shopping channels, nearly 92% of all sales in 2021 will be fulfilled through local brick and mortar stores, according to IHL research. Meanwhile, local stores are changing, as retailers rush to accommodate new shopping trends such as curbside pickup and BOPIS (buy online, pick up in-store).