Retail IT Featured Editorial

  • Retailers Plan Significant Post-Pandemic Investments

    Despite consumers’ growing dependence on digital shopping channels, nearly 92% of all sales in 2021 will be fulfilled through local brick and mortar stores, according to IHL research. Meanwhile, local stores are changing, as retailers rush to accommodate new shopping trends such as curbside pickup and BOPIS (buy online, pick up in-store).

  • RSPA Recommended Read: Turning The Flywheel

    Do you want to know the silver-bullet system Amazon, Intel, and Nike use to expand into new markets? Unfortunately, just like in most every other aspect of life, there is no silver bullet. But there is an underlying system these three high-growth companies utilize – it’s called the Flywheel, and you can build one for your organization...

  • 2021 ISV Outlook: Pressing Challenges Include Partnerships, Resources

    At the conclusion of the just-published 2021 RSPA POS Channel KPI Study, we provided insight into the opportunities, threats, and challenges retail IT solution providers face today. We laser focused on that topic during a recent RSPA Niche & Startup ISV Community call and learned quite a bit about software developer challenges.

  • 2021 RSPA POS Channel KPI Study

    Last year’s POS Channel KPI Study, published in early March 2020, began with this statement: Change is the norm and dizziness is a de facto condition for solution providers in the retail IT channel. New technologies, business models, competitors, and consolidations continue to morph our channel, plus we’re seeing the emergence of dozens of niche software developers and a growing influence of ISV/VAR hybrids, resellers investing in their own intellectual property through proprietary software.

  • 15 Ergonomic Tips For Employees Working Remote Or From Home

    During the COVID-19 crisis many of us are relocating to a new work environment, our homes.  Working from home is not without challenges, personal and professional.  When preparing to work from home we tend to focus on the equipment:  laptop, printer, monitor and internet connection.  While this is important, we should also be mindful of where we choose to work within our homes and the ergonomic settings.

  • International Women’s Day: #ChooseToChallenge The Status Quo

    As women in the workplace, we have come a long way since the feminist movement of the 1960s. In fact, a recent study showed women held more than half of all management positions in 2019. However, while that number is promising to see, the undeniable impact of women in the workforce has taken a hit because of the pandemic, as many struggle to juggle full-time jobs on both the work and home fronts during these unprecedented times, and it’s taking its toll. It was reported by The National Women’s Law Center that 100% of the jobs lost in December in the U.S. were all positions held by women, which is a shocking stat in and of itself.

  • Overcoming Omnichannel Challenges

    It’s no secret that an omnichannel order management system is key to delivering top-notch customer experiences. But OMS solutions also come with a host of challenges, making it difficult for retail businesses to implement them and get a solid ROI once they’re up and running.

  • How To Choose An Omnichannel Provider

    While omnichannel order management systems offer a lot of benefits to retail and eCommerce businesses, you can’t just pick one at random and hope for the best. Each OMS comes equipped with different features and levels of support from the provider -- and not all are designed to fit seamlessly into your operations.

  • Using Omnichannel As An Intentional Customer Retention Strategy

    Customer retention is one of the biggest challenges retail and eCommerce businesses face. Not just because acquiring new customers is 5-25 times more expensive than retaining current customers, but because customers are demanding.

  • Using Data Infrastructure And Management As A Forecasting Tool

    Customer demand is volatile, which makes it difficult to predict product sales and stock the right amount of inventory. If you estimate too high, you can wind up with large amounts of overstock and wasted warehouse space. But if you shoot too low, your customers will end up dealing with backorders and long fulfillment cycles.

  • Dropshipping As An Effective Fulfillment Strategy

    When you offer an omnichannel shopping experience, it's easy for your fulfillment operations to get overwhelmed. For some retail and eCommerce businesses, this occurs annually as online orders flood in and foot traffic increases during the holidays. But other businesses experience this more gradually as popularity for their products steadily grow over the years.

  • Ship-From-Store Best Practices To Remember

    When we ship online orders to our customers, fulfillment centers are often at the front and center of the process. But traditional fulfillment isn’t the only way to pack, pick, and ship orders anymore. In fact, for many retail businesses, alternative fulfillment methods like “ship-from-store” can actually be cheaper, easier, and faster when done correctly. 

  • A Look Back: Experiences Retail Shoppers Want

    As the Covid-19 pandemic spread across the globe, retail and eCommerce shopping changed dramatically. Rather than browsing shelves and purchasing products in person, customers transitioned to online product pages, digital carts, and new technologies designed to make eCommerce shopping experiences exciting and enjoyable.

  • Rise Of Robotics In Fulfillment Centers

    In recent years, we’ve seen the growing adoption of robotics technology in warehouses and fulfillment centers. Now, many human employees work alongside autonomous mobile robots (AMRs), automated storage and retrieval systems (AS/AR), robotic arms, and even drones on a daily basis to get their work done.

  • How To Use Predictive Analytics

    The most successful retail businesses are those that can anticipate customer wants and behaviors and respond early. Predictive analytics allows you to do that by providing a glimpse of the future and showing you what actions to take to capitalize on those opportunities.

  • QR Codes, AR And Contactless Payments - Will They Last

    Every year, new technology emerges – bringing with it innovative solutions to longstanding problems and creative ideas for the customer experience. But the same questions always remain: What are the best use cases for these new technologies? And more importantly, will they last?

  • 3 Benefits Of Outsourcing Your Supply Chain

    Traditionally, supply chain management – from product procurement to fulfillment – is handled in-house. But with the growing demand for eCommerce shopping, retailers must make the tough decision to either expand their operations at lightning speed or outsource their supply chain to a third-party logistics provider (3PL). 

  • Benefits Of Using The Same Provider For Omnichannel, Fulfillment, And Customer Care Services

    From order management and fulfillment to customer support, there’s a lot that goes into a successful omnichannel strategy. But managing it can be difficult when you’re using multiple solutions providers.

  • Technology And The Future Of Retail

    As new technologies emerge, retail and eCommerce businesses have to make tough decisions about what to adopt. But selecting the right technologies can be difficult when there are so many needs in your organization. Inventory has to be managed effectively. Customer support has to be top-notch, and fraud protection has to be airtight.

  • Preparing For 2021: What To Do Now For Success

    With a continuation of Covid-19 and new political policies on the horizon, we’re likely in for an interesting year. But that doesn’t mean we need to be reactive. In fact, there are many proactive strategies we can take to make 2021 a positive and profitable year. Here are just a few.