Retail IT Featured Editorial

  • Why Connecting Consumers In-Store Can Be A Failed Masterpiece
    Why Connecting Consumers In-Store Can Be A Failed Masterpiece

    We’ve all had this experience: You walk into a store and find a product you like, open your phone for the obligatory quick price comparison and the store’s Wi-Fi network pops up, asking you to login or to register for an account. As a casual shopper, I view this as a hassle. On more than one occasion, I’ve just clicked cancel and foregone the free Wi-Fi.

  • While The Future Of Commerce Is Biometrics, Consumers Remain Wary Of The Risks
    While The Future Of Commerce Is Biometrics, Consumers Remain Wary Of The Risks

    Retailers have a serious challenge before them in terms of the payment options they offer their customers. As technology advances and makes new solutions available, it could have a serious impact on the way customers pay for their orders. But despite these advances, many consumers remain wary about the security risks of biometric solutions. In fact, approximately 40 percent of the more than 3,000 consumers surveyed by payments platform company Paysafe and research firm Loudhouse said biometric solutions are too risky to use right now.

  • Technology Provides An Inside Track To Product Testing Concerns
    Technology Provides An Inside Track To Product Testing Concerns

    It seems product recalls are now the norm on a wide range of products from cellphones to ATVs, high heels, children’s clothing, and more.  In one week, the CPSC reported several recalls on its website: incorrect venting Nutrilife® hydrogen peroxide bottles cause fires or burns; By Gary Barraco, Director, Global Product Marketing, Amber Road

  • 5 Ways To Compete Online In The Amazon Era
    5 Ways To Compete Online In The Amazon Era

    It’s probably no surprise the majority of online sales run through leading e-tailers such as Amazon and Walmart.com. By Patrick van Boom, CMO, TIE Kinetix

  • Top Strategies For Building A Better User Generated Content Program
    Top Strategies For Building A Better User Generated Content Program

    It’s a splendid time to be a shopper. They can click, tap, swipe, and mobile pay their way through the friction-free commerce landscape. By Jim Davidson, director of research, TurnTo Networks

  • Kohl’s And Amazon Team Up To Offer “Smart Home Experience”
    Kohl’s And Amazon Team Up To Offer “Smart Home Experience”

    Kohl’s has announced the introduction of a new "Amazon smart home experience" at 10 Kohl’s stores in the Los Angeles and Chicago areas, opening in October. These new spaces are a “first-of-its-kind experience,” allowing customer to purchase Amazon devices, accessories and smart home devices and serviced directly from Amazon, housed within select Kohl’s stores.

  • Creating More Jobs With AI
    Creating More Jobs With AI

    Today, artificial intelligence, or AI, has contributed greatly to how business is conducted. However, with the push of technology and AI to provide advanced services to consumers, many fear AI will take over the majority of jobs and become a negative with consumers. By James Ramey, CEO, DeviceBits

  • Deliver A Stand Out Shopping Experience Through Loyalty
    Deliver A Stand Out Shopping Experience Through Loyalty

    In an increasingly transparent operating environment, independent retailers must find innovative ways to advance the consumer experience as a means of competitive differentiation. By Doug Smith, director, product marketing, retail and distribution, Epicor Software

  • New CFO Says Greater Tech Investment Can Improve Decision-Making For JCPenney
    New CFO Says Greater Tech Investment Can Improve Decision-Making For JCPenney

    New CFO Jeffrey Davis told The Wall Street Journal that JCPenney could improve its ability to cut operational costs and enhance the customer experience by reallocating some of its $400 million in capital spending to be used on technology investments. He is committed to investing in technology to help improve decision-making for the retailer. Davis took over the position in July, succeeding interim chief financial officer Andrew Drexler.

  • 4 Reasons You Need To Take Blockchain Seriously
    4 Reasons You Need To Take Blockchain Seriously

    Retailers are bombarded with so many new technologies it’s difficult to keep up. Each new tool or platform makes bold claims of transformative capabilities. By Sunny Lu, Co-founder & CEO, VeChain

  • Putting Merchandising Execution In The Palm Of Your Hand

    Merchandising is the heart of any retail business. As consumers have countless ways to purchase products, whether in brick-and-mortar locations or across dozens of online retailers, there is increasing pressure on merchandisers to ensure a consumer experiences products the way a brand manager intended. By Stefan T. Midford, CEO, Natural Insight

  • Why Facilities Management Is Key To Optimizing Retail Stores

    There’s no denying the retail industry is in a state of transformation, evolving in unprecedented fashion and adding the need for a shift in both basic and complex business practices in order to stay competitive. The lift is not light, but the risks associated with sticking with the status quo are devastating. By Tom Buiocchi, CEO, ServiceChannel

  • Walmart Aggressively Challenges Amazon With Google Partnership

    Walmart wants to make online ordering even easier for its customers. The discount retail chain has announced a new partnership with Google that will allow shoppers to select hundreds of thousands of items for voice shopping via Google Assistant. According to a blog post by Marc Lore, president and CEO of Walmart U.S. eCommerce, this is the largest number of items currently offered by any retailer using the platform.

  • Customers’ Omnichannel Retail Expectations Revealed

    A new study from Radial and CFI Group has demonstrated that retailers who meet rising fulfillment, customer experience and payment and fraud expectations will win the loyalty race.

  • How Data And Technology Will Keep You One Step Ahead Of The Customer

    It’s well known retailers who know their customers keep their customers. However, it’s much harder to grow and acquire loyal customers. With the shopper front and center and clearly in control, retailers need to apply what they know about their customers’ needs, wants, and behaviors to stay relevant. By Bill Peterson, Senior Director, Industry Solutions, MapR Technologies

  • How To Improve Call Center Data Security Without Forgoing Customer Service

    Retail is one of the most frequently targeted sectors for data breaches. In fact, it is the industry with the largest single share of incidents investigated in Trustwave’s Annual Global Security Report for two years running. By Tim Critchley, CEO, Semafone

  • The 4 Strategic Pillars Of Shopper-First Retail

    A few months ago, The New York Times published a feature story urging retailers to imagine the store of the future. By Matthew Eisnor and Armughan Javaid, Vice President, East Region Retail Vertical Co-Leads, SapientRazorfish

  • 5 Ways To Enhance Your e-Commerce Inventory Management Process

    With the surge in the e-commerce, the need to employ appropriate inventory management practices for e-commerce warehousing has increased tremendously. By Kevin Hill, Quality Scales Unlimited

  • July Retail Sales Rebound With 3.5 Percent Growth Over 2016

    July retail sales rose 0.6 percent from the previous month on a seasonally adjusted basis, triple the revised 0.2 percent growth in June, according to the latest figures from the National Retail Federation. Sales rose by 3.5 percent year-over-year, a continuation of June’s growth and consistent with long-term trends, the NRF said. (The numbers exclude automobiles, gasoline stations and restaurants.)

  • Why You Should Embrace Dynamic Video Remarketing

    Big brother is watching. When consumers view a product online they will see that very same product appear in various places across the internet. By Sarah Nochimowski, marketing director, Treepodia

More Retail IT Featured Editorial