By monitoring execution and correcting identified deficiencies throughout the year, you can improve compliance, control loss, and keep both employees and customers safe.
Fully utilizing location data improves various field service functions.
To truly impact customer experience, view your service delivery from the customer vantage point.
Leading service organizations are succeeding by striking the perfect balance between technology, flexible processes, and sales psychology-driven behaviors.
A better option has emerged for companies using disparate systems to manage reverse logistics.
Subscription-based pricing shouldn’t be your only option when choosing cloud-based software.
Savvy retailers have long been preparing for a mobile-first world of ecommerce, and it’s safe to say that brave new world is officially here. In the US alone, more than 160 million adults have made at least one purchase using a mobile phone. And in a recent global survey of consumers conducted with Imperium and Precision Sample, we found that mobile buying and browsing is now the norm, especially among millennials and Gen Xers.
In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.
New guide demonstrates how eCommerce marketplaces are impacting global online shopping trends.
New RSR Study looks at how disruptive behaviors are helping retail to evolve.
Stores are key and will thrive, but only with transformation of in-store customer experiences.
As customers use more channels with higher expectations, retailers need to invest in better support.
Online sneaker retailer Greats demonstrates why flexibility and speed are critical for today’s email marketers.
Study finds that 43 percent of consumers are willing to interact with AI via a voice-controlled device.
The most essential tool in the brick and mortar experience are apps to track inventory.
Last weekend as I stared at the produce section in my local grocery store thinking about how nice it would be to give my shopping list to someone else to fill so I could enjoy a leisurely cup of coffee and come back later to pick up my order, I was run down by another shopper’s cart. One minute I was examining Honeycrisp apples, the next I was clutching my Achilles tendon. When I turned around, to address the other shopper, I discovered it wasn’t a time-pressed consumer who crashed into me. It was an apologetic Instacart Shopper sprinting around the store trying to do his job. This encounter made me realize the modern grocery store is the nemesis of efficient online shopping.
2017 proved to be a strong year for retail sales, and experts project even stronger growth in 2018.
Report demonstrates that retailers can reclaim labor hours by automating cash handling processes.
Study finds that online shoppers lack time and incentive from businesses to write product reviews.
Higher spending reflects solid consumer confidence and soaring ecommerce sales.