Restaurant owners have been maneuvering worker shortages and opting for online and mobile ordering since early 2020.
The transformation of the restaurant industry is creating opportunities for owners and managers to reevaluate their hiring process, ensuring they attract a strong team that delivers quality service.
Valuable employees are essential, as they’re on the front lines, overseeing food quality and customer experience. Think of your staff as your engine, propelling your restaurant into motion and moving you closer to your goals. Bars and restaurants will struggle to keep up in a competitive market without a strong team. Your staff is the heart of the business, so hiring high-quality workers is a top priority.
However, thanks to labor shortages, many managers are desperate to hire anyone they can find. Recruiting the wrong people can affect your restaurant so you experience:
- High turnover rates
- Low performance
- Poor customer service
- An unstable team
The cost of hiring, training, and managing under-skilled employees damages your restaurant's reputation and the relationships you’re building with patrons. Hiring candidates blindly is like driving in the fog – you have no direction. But when you take time to clarify what you’re looking for in your team members, the fog clears and you’re able to build a team that works like a well-oiled machine.