Retail IT White Papers

  • Retail Supply Chains Take On Pandemic-Era Challenges

    One retailer needs to set up curbside pickup in a day. Another is doing ship-from-store but needs real-time data on the number of units of specific items at each store. Others are deciding whether to keep merchandise at shuttered stores or send them back to distribution centers. Those are among the challenges retailers are facing during the unprecedented COVID-19 pandemic. They are not easy to face alone. 

  • The Cyber 5 Holiday Report

    How the peak shopping weekend shook out during this unique holiday season. Find out how a later Amazon Prime Day coupled with merchants earlier holiday discounts impacted the kick-off to the holiday season. Also, an analysis of discounts offered by DNVBs and a look at why supply chain snafus have complicated retailers' overall holiday plans. Plus, an in-depth look at how fulfillment operation improvements will outlive the pandemic and a real-world test of how retailers' curbside operations fared during the Cyber 5.

  • Reimagining The Store Of The Future: Retail Adjustments For A Post-Pandemic World

    The COVID-19 pandemic created significant challenges for retail, and one that is likely to have long-term effects is to persuade consumers to return to stores. Concerns over the potential for infection have left many consumers feeling uncomfortable in stores. Retailers must take meaningful steps to earn the trust of patrons whose values and behavior have changed.

  • Cash Transactions In The Mobile World

    For two decades, the PC has reigned supreme over all POS solutions, operating as point of sale terminals that sit on counters and control various peripherals. However, the need for PC-centric solutions is waning as a more flexible POS model emerges Leveraging cloud and mobile technologies, this model supports thin client and IP-enabled components such as cash drawers and printers.

  • Protect Yourself: 8 Security Best Practices For Retailers

    The retail industry is a favorite target of cyber attackers. Hackers know a successful attack on a retailer can give them access to the data of thousands or even millions of payment cardholders. Cyber criminals can sell that data for a tidy profit to other criminals on the dark web who use it for fraud, identity theft, and phishing attacks. Cyber crime is big business; it’s projected to cause damages of $6 trillion by 2021 on organizations of all types and sizes.

  • Retail Cash Loss: Addressing The Problem With Intelligent Technology

    Any business that accepts cash for transactions has come to expect that some percentage of it will vanish as a result of fraud, administrative errors and employee misdeeds. Inventory shrink, which includes cash loss, costs retailers an estimated $47 billion annually. It is so prevalent that retailers have a line item for it in their P&L statement.

  • Integrated Planning & Inventory Management Special Report

    For retailers, it is imperative to take a customer-centric viewpoint on the business. Current disparate systems, processes and organization must be transformed into one cohesive environment with the ability to offer customers a seamless shopping environment across all channels and the capability to deliver merchandise immediately – wherever it is needed. It is time to prepare for the future of retail – it is here – whether we are ready or not.

  • Integrated Planning: Getting It Right – A Boston Retail Partners Report

    We are in the midst of a retail transformation. Consumer behavior and mobile technology have dramatically changed the traditional retail model and it’s not over yet. As upstart online retailers mature, their desire to connect to their customers in a more personal manner is evolving. However, the old adage of right product, right place, and right time is truer now than ever before. As a result, retailers are gathering more data that is being leveraged by financial plans, demand plans, assortment plans, and store plans. The importance of a fully integrated planning solution to analyze and utilize this data is key to ensuring retailers remain competitive in this rapidly changing landscape. An integrated planning solution eliminates silos, leverages the same data, streamlines decisions, and builds consensus.

  • The New Retail Mandate: 2018 Shopper Vision Study

    The landscape of retail is constantly transforming, and a shift from transactional to service-driven, personalized experiences is emerging. Our 10th annual shopper vision study surveyed thousands of consumers throughout North America, Latin America, Asia-Pacific, Europe and the Middle East to discover that tech-savvy consumers are demanding a higher level of retail service, convenience and curation. We ask the questions that really matter to find out what shoppers really want, so you can get the insight you need to be their preferred retailer, both in-store and online. 

  • Making The Move To A Tablet Point Of Sale Solution - A Research Guide To Choosing The Right Mobile POS

    Over the past few years, improvements in mobile devices, Wi-Fi, and cloud computing have made mobile point of sale (POS) solutions effective and affordable for businesses of all sizes. Tablets have emerged as the most popular platform for mobile POS solutions, and you may have already heard the buzz about them. There’s a reason for all the hullaballoo. In addition to integrating payments and making retail transactions more effcient than using a traditional electronic cash register (ECR), tablet POS solutions can provide robust management data.

  • Adopting Omnichannel In Your Business - Enhancing Experience And Achieving Operational Excellence

    Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer.

  • Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting

    Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game.

  • Line Busting As A Mobile Transaction And Service Industry - A Guide For Consumer Industries

    The potential of mobile technologies to transform the transaction experience has been discussed regularly over the past decade. The transformation first promised a decade ago always depended on significant advancements in both consumer and business transaction technologies. The consumerization of smartphones, which began in 2007, introduced what would become the key enabling technology on the consumer side. This marked the beginning of robust growth and continuous advancements in consumer mobile technologies.

  • Retail Merchandise Planning Imperatives

    Retail is not dead, but the traditional retail model is. 

  • Inside Cash Recycling’s Time, Money-Saving Major Upgrades

    Cash remains as relevant in retail as it has ever been. Although slowly declining as a percentage of point-of-sale transactions, the amount of cash in circulation continues to grow in the United States. Managing this growing volume of cash remains problematic, as there are widely known cash handling challenges facing retail operations today.

  • Blockchain For Supply Chain: Ghost In The Machine Or Breakthrough Technology?

    There is no doubt that this building-block approach, when properly repurposed, can have powerful applications in the field of global trade.

  • Reinventing The Supply Chain: The Future Of Fulfillment Vision Study

    A $2.3 trillion global e-commerce market reflects how profoundly shopper expectations have recalibrated worldwide. Today’s consumers have been rewired by digital disruption. That always-connected, tech-savvy shopper expects a seamless, faster purchasing journey, whether she’s buying online and picking up in store or wants her merchandise delivered in two hours to her door.

  • Cyber Security For SME’s – Small And Medium Sized Enterprises

    From the GDPR Advisory Board – a panel of leading data protection experts providing straight-forward advice on the forthcoming GDPR.

  • Crushing The Five Barriers To Growth

    Starting a business can be hard. Growing  your business can be even harder. Whether it’s poor customer data, manual and broken processes, minimal operations visibility to make decisions, building a winning team, or keeping up with changing regulations, there is always something getting in the way of growth. These barriers hurt sales, cost money and create risk.

  • How To Make A Next Generation Store A Right Now Store

    The current media reporting on the state of retail stores paints a doom and gloom picture. Almost every day there are headlines of bankruptcy filings and store closures suggesting that the retail apocalypse is here. It’s clear that the retail industry is going through a transformational period that has many scaling back physical operations, but despite the news, people still want to—and still do—shop in stores.