Retail IT White Papers

  • Choose How You Want To Pay: Flexibility In The Payment Process

    As the payment method landscape continues to evolve, retailers should have a strategy that takes into account current preferences and – to the extent possible – anticipates future changes.

  • 2022 RSPA Retail IT Channel KPI Study

    For the sixth annual Retail IT Channel KPI Study, the RSPA has compiled data that will help VARs and ISVs better navigate today’s ever-changing ecosystem.

  • Choosing The Right Fit For Your Business: Anatomy Of A Cash Drawer

    The cash drawer has been a key component of the retail business for as long as people have exchanged money for goods. If you accept currency, you need the best cash drawer, but choosing the right drawer and till solution requires planning, consideration, and a little research.

  • 2022 Leading Vendors To The Top 1000 Retailers

    As technology evolves and more shoppers are spending their dollars online amid the lingering pandemic, retailers are seeing the benefits of utilizing the services of a vendor rather than running all parts of their ecommerce operations themselves.

  • Scaling New Heights? Data Reveals Retailers’ Challenges, Opportunities In Scaling Their Businesses

    The retail industry is witnessing significant changes in consumer behavior, driven by a desire for increased digital and omnichannel experiences. What hasn’t changed is that consumers’ expectations for secure, frictionless, personalized shopping experiences remains high. These high expectations extend across the purchase journey, from discovery through to post-purchase support. Furthermore, consumers expect that the shopping experience is consistent no matter how and when they choose to interact with a retailer, including both peak and nonpeak seasons.

  • 2021 Holiday Planning

    Prepare for a holiday season that will be like no other. Hear from fellow retailers on how they are preparing to navigate shipping and supply chain challenges, as well as labor shortages. Plus, merchants continue to make omnichannel and website performance investments to prepare for the busy peak season. Also inside, tips on strategies retailers can implement this Q4 and insights into what online shoppers say they want from merchants during the holidays, such as updates to return policies.

  • Is Your Business Prepared For The Agile Age? 5 Keys To Perfecting Your Retail Strategy

    “Agility” was the buzzword of 2020 as retailers feverishly worked to adapt their business models, experiences and services amid uncertainty. The ever-changing customer behaviors we saw during the pandemic, coupled with a rapid evolution of industry dynamics, will continue to make agility key to competing and thriving in retail’s new era.

  • Reimagining The Store Of The Future: Retail Adjustments For A Post-pandemic World

    The COVID-19 pandemic created significant challenges for retail, and one that is likely to have long-term effects is to persuade consumers to return to stores. Concerns over the potential for infection have left many consumers feeling uncomfortable in stores. Retailers must take meaningful steps to earn the trust of patrons whose values and behavior have changed.

  • Prioritizing Total Cost Of Ownership In Retail Technology Purchases

    Even before the COVID-19 pandemic, the retail industry was transforming itself to adopt new technologies and accommodate evolving consumer preferences. Now, as retailers look beyond the pandemic, they need to invest in new technologies and services to stay competitive in the digital future. For point of sale (POS) solution providers, this opens profit-generating opportunities to sell technology solutions and deliver long-term services.

  • Leveraging Online Shopping, Omnichannel Service, And Personalization For A New Season Of Customer Expectations

    After a challenging 2020 holiday season, retailers are preparing for another round of holiday shopping in 2021, this time with the hope that some amount of normalcy will return to consumer spending and shopping behavior.

  • Harnessing Data Can Drive Omnichannel Efficiency

    One retail fulfillment center needs to count pallets of merchandise stacked to the ceiling to meet the surge in online orders that has come during the pandemic. Another needs to keep workers socially distanced. And with more shopping moving online every day, all retailers need real-time updates on consumer habits that seem to be evolving rapidly.

  • New Benchmarks For Customer Contact Performance

    What worked yesterday will not necessarily drive success today. It will almost certainly not ensure a fruitful tomorrow.

  • How To Guide For Doing BOPIS And Curbside Pickup Right

    The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been a retail industry trend for several years now. That trend reached a tipping point in the last 12 months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumers and retailers alike, and for many of the same reasons (e.g., cost savings on last-mile order delivery), BOPIS and curbside have transitioned from nice-to-have to must-have services for brands with physical storefronts.

  • Radial Is A Leader In SPARK Matrix: Omnichannel Order Management Systems

    Omnichannel order management systems (OMS) help retailers manage and fulfill complex customers' orders efficiently in an omnichannel environment to improve the customer experience. An omnichannel OMS provides unified visibility of enterprise inventory from warehouse, distribution center, store, and in-transit locations while performing complex order routing to enable efficient order fulfillment from the optimum location.

  • The State Of Contact Center Technology

    Can it mitigate the impact of change? Can it drive unlock new efficiencies? Can it generate unprecedented value? Always relevant when evaluating contact center technology, these three questions took center stage amid the events of 2020. The best technology would have helped companies smoothly transition to remote work and digital-first communication. It also would have helped companies elevate their experiences — and reduce agent and customer effort — even in the face of such uncertainty.

  • Online Consumer Insights Report

    This report includes data on consumer sentiment for commerce trends in fulfillment, omnichannel, Amazon, and more. Consumer insights into the COVID-19 pandemic are also included.

  • Retail Supply Chains Take On Pandemic-Era Challenges

    One retailer needs to set up curbside pickup in a day. Another is doing ship-from-store but needs real-time data on the number of units of specific items at each store. Others are deciding whether to keep merchandise at shuttered stores or send them back to distribution centers. Those are among the challenges retailers are facing during the unprecedented COVID-19 pandemic. They are not easy to face alone. 

  • The Cyber 5 Holiday Report

    How the peak shopping weekend shook out during this unique holiday season. Find out how a later Amazon Prime Day coupled with merchants earlier holiday discounts impacted the kick-off to the holiday season. Also, an analysis of discounts offered by DNVBs and a look at why supply chain snafus have complicated retailers' overall holiday plans. Plus, an in-depth look at how fulfillment operation improvements will outlive the pandemic and a real-world test of how retailers' curbside operations fared during the Cyber 5.

  • Reimagining The Store Of The Future: Retail Adjustments For A Post-Pandemic World

    The COVID-19 pandemic created significant challenges for retail, and one that is likely to have long-term effects is to persuade consumers to return to stores. Concerns over the potential for infection have left many consumers feeling uncomfortable in stores. Retailers must take meaningful steps to earn the trust of patrons whose values and behavior have changed.

  • Cash Transactions In The Mobile World

    For two decades, the PC has reigned supreme over all POS solutions, operating as point of sale terminals that sit on counters and control various peripherals. However, the need for PC-centric solutions is waning as a more flexible POS model emerges Leveraging cloud and mobile technologies, this model supports thin client and IP-enabled components such as cash drawers and printers.