Retail IT White Papers

  • Exploring The True Value Of Order Management Systems
    Exploring The True Value Of Order Management Systems

    To keep pace with growing consumer expectations, retailers must be equipped with modern order management systems that greatly expand their fulfillment capabilities. However, many still lag behind. To gain insight into these challenges and retailers’ top priorities for a future OMS investment, Radial partnered with Incisiv to conduct a quantitative survey of retail executives spanning key business functions across the retail supply chain.

  • Study Reveals ¼ Amazon Revenue Fueled By Retail Out-Of-Stocks
    Study Reveals ¼ Amazon Revenue Fueled By Retail Out-Of-Stocks

    In the old days, consumers went shopping because they had to. However, thanks to a plethora of new options, consumers today must now be inspired to want to shop. To improve the customer experience, retailers are looking toward many different options, such as buy online pick up in store (BOPIS), click and collect and ship-from store. While convenient, these fulfillment methods have only further exposed the problem of out-of-stocks.

  • Unlocking The Potential Of The FP3 Experience
    Unlocking The Potential Of The FP3 Experience

    In the age of the consumer, customers expect an FP3 experience throughout the buyer journey – one that’s (Frictionless, Personalized, Predictive, Proactive). While delivering an FP3 experience can be challenging, it is possible, and can benefit your company in many ways.

  • Managing Chargebacks To Boost Profits
    Managing Chargebacks To Boost Profits

    Chargebacks are an unfortunate reality of a retail business and can be devastating to your bottom line. When you consider that over 84 percent of chargebacks are now due to fraud, developing a comprehensive strategy for managing them is critical for success.

  • The New Retail Mandate: 2018 Shopper Vision Study
    The New Retail Mandate: 2018 Shopper Vision Study

    The landscape of retail is constantly transforming, and a shift from transactional to service-driven, personalized experiences is emerging. Our 10th annual shopper vision study surveyed thousands of consumers throughout North America, Latin America, Asia-Pacific, Europe and the Middle East to discover that tech-savvy consumers are demanding a higher level of retail service, convenience and curation. We ask the questions that really matter to find out what shoppers really want, so you can get the insight you need to be their preferred retailer, both in-store and online. 

  • Making The Move To A Tablet Point Of Sale Solution - A Research Guide To Choosing The Right Mobile POS
    Making The Move To A Tablet Point Of Sale Solution - A Research Guide To Choosing The Right Mobile POS

    Over the past few years, improvements in mobile devices, Wi-Fi, and cloud computing have made mobile point of sale (POS) solutions effective and affordable for businesses of all sizes. Tablets have emerged as the most popular platform for mobile POS solutions, and you may have already heard the buzz about them. There’s a reason for all the hullaballoo. In addition to integrating payments and making retail transactions more effcient than using a traditional electronic cash register (ECR), tablet POS solutions can provide robust management data.

  • Adopting Omnichannel In Your Business - Enhancing Experience And Achieving Operational Excellence
    Adopting Omnichannel In Your Business - Enhancing Experience And Achieving Operational Excellence

    Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer.

  • Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting
    Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting

    Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game.

  • Line Busting As A Mobile Transaction And Service Industry - A Guide For Consumer Industries
    Line Busting As A Mobile Transaction And Service Industry - A Guide For Consumer Industries

    The potential of mobile technologies to transform the transaction experience has been discussed regularly over the past decade. The transformation first promised a decade ago always depended on significant advancements in both consumer and business transaction technologies. The consumerization of smartphones, which began in 2007, introduced what would become the key enabling technology on the consumer side. This marked the beginning of robust growth and continuous advancements in consumer mobile technologies.

  • Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery
    Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery

    Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. The results found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process. 

  • Retail Merchandise Planning Imperatives

    Retail is not dead, but the traditional retail model is. 

  • Inside Cash Recycling’s Time, Money-Saving Major Upgrades

    Cash remains as relevant in retail as it has ever been. Although slowly declining as a percentage of point-of-sale transactions, the amount of cash in circulation continues to grow in the United States. Managing this growing volume of cash remains problematic, as there are widely known cash handling challenges facing retail operations today.

  • Blockchain For Supply Chain: Ghost In The Machine Or Breakthrough Technology?

    There is no doubt that this building-block approach, when properly repurposed, can have powerful applications in the field of global trade.

  • Reinventing The Supply Chain: The Future Of Fulfillment Vision Study

    A $2.3 trillion global e-commerce market reflects how profoundly shopper expectations have recalibrated worldwide. Today’s consumers have been rewired by digital disruption. That always-connected, tech-savvy shopper expects a seamless, faster purchasing journey, whether she’s buying online and picking up in store or wants her merchandise delivered in two hours to her door.

  • False Positives: The Monster That’s Really Killing You And How To Survive

    eCommerce fraud professionals battle their versions of Freddy Krueger, Norman Bates, Michael Meyers and Jason Voorhees head-on every day. And, when it comes to fraud, they often slay the monster. But, while many have their eyes focused on the threat in front of them, they can’t see the real danger—the bigger danger—lurking in the shadows.

  • Unleashing The Profitability Of High-Risk Digital Gift Cards

    The high fraud risks associated with digital gift cards has many merchants worried, despite the fact that overall gift card sales are projected to reach $180 billion in 2018, with a 200 percent increase for digital gift cards, specifically.

  • Cyber Security For SME’s – Small And Medium Sized Enterprises

    From the GDPR Advisory Board – a panel of leading data protection experts providing straight-forward advice on the forthcoming GDPR.

  • 5 Key Trends For Smarter eCommerce Fulfillment

    Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.

  • Retail Technology Report Reveals Trends And Buying Behaviors

    Total Retail surveyed its retail executive audience to understand current and future retail technology trends and buying behaviors. The results show that while innovative retail technologies such as augmented and virtual reality, chatbots (i.e., artificial intelligence), and drones get a lot of media attention for how they’re going to disrupt the industry — it’s more basic solutions like marketing automation software, video and mobile websites that currently have retailers’ attention.

  • 5 Emerging Retail Fraud Trends Impacting Your Bottom-Line

    eCommerce contributed nearly 42 percent of U.S. retail sales growth in 2016. While that’s good news for retailers, what’s not is the resulting surge in online fraud.

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