2022 Leading Vendors To The Top 1000 Retailers

As technology evolves and more shoppers are spending their dollars online amid the lingering pandemic, retailers are seeing the benefits of utilizing the services of a vendor rather than running all parts of their ecommerce operations themselves.

In fact, 63% of retailer respondents choose to use a vendor when implementing a new technology, according to an August-October 2021 Digital Commerce 360 Digital Technology survey of 93 retailer respondents. 75% of those retailers turn to a vendor because they lack the expertise in-house, while 47% of retailers’ staff are too busy to focus on implementing technology, and 36% find using a vendor’s services cheaper than building something from the ground up.

Plus, 64% of retailers surveyed believe that vendors are specialized in their fields, so they trust vendors to get the job done—and 53% say it’s faster to use a vendor for projects.

Just in 2021, retailers have been busy adding new technologies. 47% of retailers implemented or upgraded their ecommerce platform, 33% added email marketing services, and 28% focused on adding mobile commerce technology.