In today’s unified commerce environment, a consumer’s path to purchase frequently crisscrosses between online and offline channels until the consumer completes their purchase. The retail world has named this shopping trend O2O, or online-to-offline shopping. And, by now the evidence is overwhelming that shoppers prefer to use online tools to research offline purchases, as more than half of all retail sales are influenced by online interactions according to Forrester.
While consumer information is very critical, banking apps are designed to provide security from cyber threats. Throughout the software development lifecycle, testers and developers work in harmony to make quality the most important aspect of their products. besides being good at performance, scalable and reliable, these apps have to meet security standards to keep all information safe and secure.
While shopping for a POS system takes a lot of research and the right investment, one of the most important parts of getting a new POS system is implementing it into your current operations. Once you’ve introduced your system to your business, it’s essential to train your staff and make sure they know how to make the best of its capabilities.
Everyone knows theft is a big problem in retail. Not only do shop owners have to guard against shoplifters and scammers, but the sad reality is retailers also must constantly deal with employee theft.
It’s time for supply chains to break out of the mindset of being led by the transaction. The message resonated when Gartner’s Tom Enright and Bart DeMuynck presented a look into what’s on the horizon as supply chains grow more intelligence-driven and begin to utilize those insights to serve customers in new and innovative ways.
E-commerce applications are commonly used by online business applications for selling and buying products. In the 21st century, digital shopping has taken back the brick-and-mortar stores. Just like other applications, e-commerce software supports business operations like online funds transfer, inventory and supply chain management. Developers devise strategies to introduce user-friendly features to enhance user experience.
Customers have come to expect a unified shopping experience across all channels forcing stores to connect the dots between their in-store and online operations. While not all omnichannel features are one-size-fits-all, BOPIS is an option shoppers are coming to expect from retailers. According to a survey from Internet Retailer and BizRate, 53% of shoppers plan to increase their use of buy online, pick up in-store (BOPIS) this year and by not giving your customers the choice, retailers could be losing sales.
From the moment the buy button is clicked through delivery to the shopper, everything that happens behind the scenes is orchestrated by the order management system (OMS). That’s why 45 percent of retailers report they plan to upgrade or implement a totally new OMS in the next two years. A new study conducted by RIS News uncovers the state of order management in today’s complex retail environments and other key findings.
New research reveals that 88% of retailers with new supply chain initiatives said it has helped them exceed customer expectations; and 84% claim these efforts allow them to give customers more control over their shopping experiences.
Succeeding in today’s ever-changing digital commerce world requires mastering a complex mix of people, process and technology innovations that must all work seamlessly together. Organizations face myriad of choices — from developing the right strategy to building a high-performing team and laying a solid foundation of the right technologies.
Radial, a bpost company, is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.
In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.
Business owners continue to meet the current digital transformation challenges from time to time. Not only have the product releases been reduced from months to weeks and days, so have the quality standards increased. One of the most revolutionary trends of this era is the software testing tools in the software development process. However, a software testing company works on achieving digital excellence by using the top trends for this year.
High shopping cart abandonment rate is an unpleasant reality for many Ecomm businesses and there are numerous reasons why customers may change their mind half way through the purchasing process. Let’s have a look.
Do you look forward to or dread managing vendor-funded promotions in your retail business? They can be a great sales driver, but they also can be complicated and time-consuming to manage
As anticipated, the retail industry continued to evolve in 2018, with overall sales jumping close to 5%, online marketplaces grabbing a larger slice of the pie, and legacy brick-and- mortar retailers shifting more resources online. The industry is ripe for even more change in 2019. With eCommerce sales projected to reach $530.6 billion by 2020, retailers must continue to evolve to meet customer’s expectations.
As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before to founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola. Fadi ElTal is the head of Customer Support and Insights at Noon Home, and is behind the program’s overall launch strategy and bring up. These two recently spoke with Retail Operations Insights about customer experience, consumer loyalty, and the future of retail.
In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.
The reality of today’s retail market is that many retailers struggle with the skills, scale and technology to deliver a winning customer experience while generating a profit.
Fulfillment & Transportation is a time-space equation that involves finding the product and setting it on the right path with expedience. Radial’s Fulfillment & Transportation solutions make that happen.
More than a service partner, Radial’s Customer Care service utilizes industry-leading technology across six customer care centers to deliver a seamless interaction with every single customer. The world’s favorite brands trust us and our dedicated brand experts to act on their behalf.
Radial brings more than 15 years of experience and 24x7x365 resources that work in concert and adjust in real time to ensure cyber criminals don’t get the upper hand.
