GUEST CONTRIBUTORS

• Five Post-Pandemic Investments For Retailers

  As the number of vaccinated people increases, states are lifting pandemic restrictions to restore some sense of normalcy. Even the most stringent cities and states are in the process of returning stores and restaurants to full capacity -- a welcome move for business owners.

• Cash Use Remains Strong Through The Pandemic

  The Covid-19 pandemic has accelerated “cashless society” efforts around the globe. Understandably, consumers grew concerned over the possibility of contracting the virus by handling cash. Meanwhile, retailers had to scramble to continue operating even when they had to temporarily close brick-and-mortar stores. Many turned to curbside pickup, BOPIS (buy online, pickup in store), and touchless payments.

• 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations

  A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

• Navigating The New $28.6B Restaurant Revitalization Fund

  To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.

• Back To Basics: Prioritizing TCO In Retail Technology Purchases

  Even before the COVID-19 pandemic, the retail industry was transforming itself to adopt new technologies and accommodate evolving consumer preferences. Now, as retailers look beyond the pandemic, they need to invest in new technologies and services to stay competitive in the digital future. For point of sale (POS) solution providers, this opens profit-generating opportunities to sell technology solutions and deliver long-term services.

RETAIL IT WHITE PAPERS

• Reimagining The Store Of The Future: Retail Adjustments For A Post-pandemic World

  The COVID-19 pandemic created significant challenges for retail, and one that is likely to have long-term effects is to persuade consumers to return to stores. Concerns over the potential for infection have left many consumers feeling uncomfortable in stores. Retailers must take meaningful steps to earn the trust of patrons whose values and behavior have changed.

• Prioritizing Total Cost Of Ownership In Retail Technology Purchases

  Even before the COVID-19 pandemic, the retail industry was transforming itself to adopt new technologies and accommodate evolving consumer preferences. Now, as retailers look beyond the pandemic, they need to invest in new technologies and services to stay competitive in the digital future. For point of sale (POS) solution providers, this opens profit-generating opportunities to sell technology solutions and deliver long-term services.

• Leveraging Online Shopping, Omnichannel Service, And Personalization For A New Season Of Customer Expectations

  After a challenging 2020 holiday season, retailers are preparing for another round of holiday shopping in 2021, this time with the hope that some amount of normalcy will return to consumer spending and shopping behavior.

• Harnessing Data Can Drive Omnichannel Efficiency

  One retail fulfillment center needs to count pallets of merchandise stacked to the ceiling to meet the surge in online orders that has come during the pandemic. Another needs to keep workers socially distanced. And with more shopping moving online every day, all retailers need real-time updates on consumer habits that seem to be evolving rapidly.

• New Benchmarks For Customer Contact Performance
• How To Guide For Doing BOPIS And Curbside Pickup Right
• Radial Is A Leader In SPARK Matrix: Omnichannel Order Management Systems