GUEST CONTRIBUTORS

  • Why Accessibility Testing Is Important
    Why Accessibility Testing Is Important

    Accessibility testing is a subset of usability testing that is performed to ensure that application being tested is usable by people with disabilities (physical, vision, cognitive, hearing, etc.). According to the World Report on Disability (WRD), more than 1 billion persons in the world have some form of disability. People with disabilities face numerous challenges and one of them is unemployment.

  • Role Of Test Automation In Retail Digital Transformation
    Role Of Test Automation In Retail Digital Transformation

    Businesses are evolving at a breakneck speed and with growing digital transformation, everything is becoming automated. Rapid software launches are the demand of this era along with quality features. Moreover, customers expect that the applications provide a seamless user experience. In the retail industry, POS, e-commerce, mobile payments, data analytics for consumer behavior, etc. are the new trends. Automation testing helps to manage huge test volumes and earn profits from digital transformation. It is not possible to achieve the desired results in the current era without opening doors to automated testing.

  • Driving Retail Sales And Loss Prevention Through Technology
    Driving Retail Sales And Loss Prevention Through Technology

    It all began in 2015 with some regional grocery chains. The primary reason for this was that store management felt their grocery consumer base would perceive a level of retailer distrust through the installation of traditional looking EAS gates. Our response was a dual-purpose, industry-first Media Portal - EAS Gate, a 72” tall sleek attractively designed housing with two digital signs playing intriguing content for customers and asset protection for the store.

  • Do You Have A Love-Hate Relationship With Vendor-Funded Promotions?
    Do You Have A Love-Hate Relationship With Vendor-Funded Promotions?

    Do you look forward to or dread managing vendor-funded promotions in your retail business? They can be a great sales driver, but they also can be complicated and time-consuming to manage

  • 5 Retail Trends For Improving The Customer Experience In 2019
    5 Retail Trends For Improving The Customer Experience In 2019

    Retail is undergoing a major sea change as retailers reshape the shopping experience. As consumers become more demanding thanks to the conveniences of online shopping, savvy retailers are making strides to replicate – or even surpass that experience – at physical locations. Retailers who make customer-centric decisions, investing in stores, technology, fulfillment and customer service teams will stand to profit.

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RETAIL IT WHITE PAPERS

  • Omnichannel And The Future Of Stores
    Omnichannel And The Future Of Stores

    Customers have come to expect a unified shopping experience across all channels forcing stores to connect the dots between their in-store and online operations. While not all omnichannel features are one-size-fits-all, BOPIS is an option shoppers are coming to expect from retailers. According to a survey from Internet Retailer and BizRate, 53% of shoppers plan to increase their use of buy online, pick up in-store (BOPIS) this year and by not giving your customers the choice, retailers could be losing sales.

  • Retail Supply Chain Outlook: Elevating The Consumer’s Shopping Experience
    Retail Supply Chain Outlook: Elevating The Consumer’s Shopping Experience

    Retail is going through a critical period of change as market dynamics shift and differentiation via service becomes the focus. This new Gartner research report identifies what this means for retail operations and other key findings.

  • Mastering Synchronized Retailing With Advanced OMS
    Mastering Synchronized Retailing With Advanced OMS

    From the moment the buy button is clicked through delivery to the shopper, everything that happens behind the scenes is orchestrated by the order management system (OMS). That’s why 45 percent of retailers report they plan to upgrade or implement a totally new OMS in the next two years. A new study conducted by RIS News uncovers the state of order management in today’s complex retail environments and other key findings.

  • Retailers Identify Keys To Successful Retail Delivery
    Retailers Identify Keys To Successful Retail Delivery

    New research reveals that 88% of retailers with new supply chain initiatives said it has helped them exceed customer expectations; and 84% claim these efforts allow them to give customers more control over their shopping experiences.

More Retail IT White Papers

FEATURED RETAIL SOLUTIONS PROVIDERS

  • Radial
    Radial

    Radial, a bpost company, is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.

View All Our Featured Suppliers

MULTIMEDIA

  • Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

More Multimedia

RETAIL EVENTS

Retail Finance Connect June 17 - 19, 2019
Miami, FL
IRCE @ RetailX June 25 - 27, 2019
Chicago, IL
eTail East August 19 - 22, 2019
Boston, MA
eTail Boston 2019 August 19 - 22, 2019
Boston, MA
Mobile Next September 16 - 18, 2019
Rancho Mirage, CA
More Events

VENDOR INSIGHTS

  • Do You Have A Love-Hate Relationship With Vendor-Funded Promotions?
    Do You Have A Love-Hate Relationship With Vendor-Funded Promotions?

    Do you look forward to or dread managing vendor-funded promotions in your retail business? They can be a great sales driver, but they also can be complicated and time-consuming to manage

  • Cracking The Code: What Online Shoppers Value Most
    Cracking The Code: What Online Shoppers Value Most

    As anticipated, the retail industry continued to evolve in 2018, with overall sales jumping close to 5%, online marketplaces grabbing a larger slice of the pie, and legacy brick-and- mortar retailers shifting more resources online. The industry is ripe for even more change in 2019. With eCommerce sales projected to reach $530.6 billion by 2020, retailers must continue to evolve to meet customer’s expectations. 

  • How Retailers Can Better Prepare To Service The Customer
    How Retailers Can Better Prepare To Service The Customer

    As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before to founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola. Fadi ElTal is the head of Customer Support and Insights at Noon Home, and is behind the program’s overall launch strategy and bring up. These two recently spoke with Retail Operations Insights about customer experience, consumer loyalty, and the future of retail.

  • Beyond BOPIS - 5 Omnichannel Must Haves
    Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

  • Transforming Customer Service With Artificial Intelligence
    Transforming Customer Service With Artificial Intelligence

    (AI) and machine learning (ML) technologies will completely transform customer service over the next five years. Watch this webcast with DestinationCRM and Radial to learn how AI can transform your customer service paradigm.

  • Turning High Risk Digital Gift Cards Into Profit
    Turning High Risk Digital Gift Cards Into Profit

    With a 200% expected increase in digital gift card sales projected for 2018, it’s essential for retailers to have the right fraud management strategies in place to tap into this lucrative market, while minimizing risk. View this insightful webinar with Brett Glass, CEO at GCI, an Incomm company, KC Fox, Senior Vice President, Technology Services at Radial, and DJ Murphy, Editor-in-Chief at CardNotPresent to uncover actionable strategies to turn high-risk gift cards into profit.

More Vendor Insights

FEATURED PRODUCTS

  • Radial Order Management
    Radial Order Management

    The reality of today’s retail market is that many retailers struggle with the skills, scale and technology to deliver a winning customer experience while generating a profit.

  • Payments, Tax & Fraud
    Payments, Tax & Fraud

    Radial brings more than 15 years of experience and 24x7x365 resources that work in concert and adjust in real time to ensure cyber criminals don’t get the upper hand.

  • Fulfillment & Supply Chain Operations
    Fulfillment & Supply Chain Operations

    Fulfillment & Transportation is a time-space equation that involves finding the product and setting it on the right path with expedience. Radial’s Fulfillment & Transportation solutions make that happen.

  • Dropship Manager
    Dropship Manager

    Radial Dropship Manager is a cloud-based supply chain collaboration solution that automates order processing, exception handling, shipping, invoicing, and inventory between you and your dropship suppliers.

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