The world is relying on both e-commerce and brick-and-mortar retail during the COVID-19 crisis. Quarantined consumers are curating their weekly grocery orders online while others are shopping online for the first time. Additionally, supermarkets and online stores are experiencing supply shortages of household goods as a result of coronavirus panic-buying. With so much at stake for retail organizations and the public that relies on them, these companies need to do everything in their power to ensure smooth operations. Part of maintaining a seamless retail supply chain is keeping corporate data secure from criminal elements that are flourishing during this pandemic. Here are three ways retailers can safeguard their data right now.
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COVID-19’s Effect On The Retail Outlook For 2020
Retail growth projections have changed drastically as a direct result of the COVID-19 outbreak. While the overall sector was poised for growth when the year started, the new outlook is considerably less optimistic for segments such as department stores, general merchandise, specialty soft goods, and hospitality.
2020 RSPA VAR Sales Compensation Study
To help retail IT VARs understand sales compensation best practices in a SaaS world, the RSPA commissioned the 2020 VAR Sales Compensation Study. This first-of-its-kind survey reveals reseller compensation structures for SaaS sales vs. traditional sales, what VARs’ top sales reps earn, how they track salesperson performance, and more.
COVID-19 Crisis: Key Points from RSPA Communication Guidelines Webinar
To help retail IT VARs and ISVs effectively deal with the COVID-19 pandemic, the RSPA has produced several pieces of channel-focused content including a webinar on Communication Guidelines with Employees and Customers during this crisis. The 57-minute session featured insights from RSPA Legal Counsel Bob Goldberg and RSPA Board Chairperson Chelsey Paulson, who works full-time as the Human Resources Director at VAR North Country Business Products.
COVID-19 Crisis: How VARs Are Communicating With Employees, Merchants
RSPA members Brett Bennett, the President of VAR POSitive Technology and ISV OpSuite, and Chris Rumpf, the owner of VAR/ISV Flyght, provide examples of COVID-related messages they delivered to their employees and their merchants.
COVID-19 Crisis: ISVs Focus On Rescuing Merchants, Protecting Staff, Stimulating Creativity
In this article, software developer executives from the RSPA Niche & Startup ISV Community offer guidance for addressing customer issues, VAR issues, staff issues, and general business issues during the pandemic.
RETAIL IT WHITE PAPERS
Cash Transactions In The Mobile World
For two decades, the PC has reigned supreme over all POS solutions, operating as point of sale terminals that sit on counters and control various peripherals. However, the need for PC-centric solutions is waning as a more flexible POS model emerges Leveraging cloud and mobile technologies, this model supports thin client and IP-enabled components such as cash drawers and printers.
Protect Yourself: 8 Security Best Practices For Retailers
The retail industry is a favorite target of cyber attackers. Hackers know a successful attack on a retailer can give them access to the data of thousands or even millions of payment cardholders. Cyber criminals can sell that data for a tidy profit to other criminals on the dark web who use it for fraud, identity theft, and phishing attacks. Cyber crime is big business; it’s projected to cause damages of $6 trillion by 2021 on organizations of all types and sizes.
Retail Cash Loss: Addressing The Problem With Intelligent Technology
Any business that accepts cash for transactions has come to expect that some percentage of it will vanish as a result of fraud, administrative errors and employee misdeeds. Inventory shrink, which includes cash loss, costs retailers an estimated $47 billion annually. It is so prevalent that retailers have a line item for it in their P&L statement.
Omnichannel And The Future Of Stores
Customers have come to expect a unified shopping experience across all channels forcing stores to connect the dots between their in-store and online operations. While not all omnichannel features are one-size-fits-all, BOPIS is an option shoppers are coming to expect from retailers. According to a survey from Internet Retailer and BizRate, 53% of shoppers plan to increase their use of buy online, pick up in-store (BOPIS) this year and by not giving your customers the choice, retailers could be losing sales.
FEATURED RETAIL SOLUTIONS PROVIDERS
RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.
APG Cash Drawer, LLC
For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.
POS Software Comparison Tool For Resellers
Resellers and POS ISVs can download this ISV selection matrix to learn what resellers evaluate before choosing new point of sale software partners. When evaluating different POS software vendors, It is paramount that ISV's be ready to answer these questions and more.
The Expanding Wallets And Purchasing Influence Of Millennials And Gen Z
And 6 Keys to Modern Customer Support That Can Help Businesses Tap Into Both.
Top 3 Trends That Have An Impact On Software Testing In 2019
Business owners continue to meet the current digital transformation challenges from time to time. Not only have the product releases been reduced from months to weeks and days, so have the quality standards increased. One of the most revolutionary trends of this era is the software testing tools in the software development process. However, a software testing company works on achieving digital excellence by using the top trends for this year.
7 Ways To Reduce Shopping Cart Abandonment
High shopping cart abandonment rate is an unpleasant reality for many Ecomm businesses and there are numerous reasons why customers may change their mind half way through the purchasing process. Let’s have a look.
Do You Have A Love-Hate Relationship With Vendor-Funded Promotions?
Do you look forward to or dread managing vendor-funded promotions in your retail business? They can be a great sales driver, but they also can be complicated and time-consuming to manage
Cracking The Code: What Online Shoppers Value Most
As anticipated, the retail industry continued to evolve in 2018, with overall sales jumping close to 5%, online marketplaces grabbing a larger slice of the pie, and legacy brick-and- mortar retailers shifting more resources online. The industry is ripe for even more change in 2019. With eCommerce sales projected to reach $530.6 billion by 2020, retailers must continue to evolve to meet customer’s expectations.
Cash Drawer Caddy™ SP Organizer
The Caddy™ SP Organizer is a slim profile POS integration tray that brings easy cable routing and organization to APG heavy duty cash drawers.