GUEST CONTRIBUTORS

  • 5 Retail Trends For Improving The Customer Experience In 2019
    5 Retail Trends For Improving The Customer Experience In 2019

    Retail is undergoing a major sea change as retailers reshape the shopping experience. As consumers become more demanding thanks to the conveniences of online shopping, savvy retailers are making strides to replicate – or even surpass that experience – at physical locations. Retailers who make customer-centric decisions, investing in stores, technology, fulfillment and customer service teams will stand to profit.

  • Technologies That Engineers Must Master This Year
    Technologies That Engineers Must Master This Year

    With the beginning of 2019, we have witnessed many interesting technologies that are going to shape the methodology systems are designed in this year.

  • 2018 Retail IT Trends Recap, and 2019 Predictions
    2018 Retail IT Trends Recap, and 2019 Predictions

    Here are the top three trends happening in retail this year and our predictions for what’s going to be big next year.

  • Coach Joins Burberry And Gucci In Dropping Fur Products. How Retailers Facing Changing Customer Demands Can Leverage Predictive Analytics
    Coach Joins Burberry And Gucci In Dropping Fur Products. How Retailers Facing Changing Customer Demands Can Leverage Predictive Analytics

    Coach has recently announced that the company will no longer be selling fur products for ethical reasons. The decision came after similar announcements from other fashion retail competitors such as Gucci, DKNY, Versace, Burberry and Columbia Sportswear. The decision to drop fur, or any other category/sub-category of product, isn’t an easy one for retailers, especially those in high-end fashion retailing. It means asking a lot of questions to understand what would happen and what the implications could mean for the business. Questions that involve the kind of data that people can’t process without the right tools and solutions. Generally speaking, we know that there are two main routes dropping fur could go for a fashion retailer:

  • Why (The Right) Chatbot Is Your Right-Hand Man This Holiday Season
    Why (The Right) Chatbot Is Your Right-Hand Man This Holiday Season

    Online shopping can actually be quite stressful but leveraging a chatbot with strong functionalities can relieve shoppers of these stresses and make shopping productive, timely, and enjoyable once more.

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RETAIL IT WHITE PAPERS

  • Integrated Planning & Inventory Management Special Report
    Integrated Planning & Inventory Management Special Report

    For retailers, it is imperative to take a customer-centric viewpoint on the business. Current disparate systems, processes and organization must be transformed into one cohesive environment with the ability to offer customers a seamless shopping environment across all channels and the capability to deliver merchandise immediately – wherever it is needed. It is time to prepare for the future of retail – it is here – whether we are ready or not.

  • Integrated Planning: Getting It Right – A Boston Retail Partners Report
    Integrated Planning: Getting It Right – A Boston Retail Partners Report

    We are in the midst of a retail transformation. Consumer behavior and mobile technology have dramatically changed the traditional retail model and it’s not over yet. As upstart online retailers mature, their desire to connect to their customers in a more personal manner is evolving. However, the old adage of right product, right place, and right time is truer now than ever before. As a result, retailers are gathering more data that is being leveraged by financial plans, demand plans, assortment plans, and store plans. The importance of a fully integrated planning solution to analyze and utilize this data is key to ensuring retailers remain competitive in this rapidly changing landscape. An integrated planning solution eliminates silos, leverages the same data, streamlines decisions, and builds consensus.

  • Adopting Omnichannel In Your Business - Enhancing Experience And Achieving Operational Excellence
    Adopting Omnichannel In Your Business - Enhancing Experience And Achieving Operational Excellence

    Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer.

  • Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting
    Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting

    Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Epson America, Inc.
    Epson America, Inc.

    Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration, and energy efficiency.

  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

View All Our Featured Suppliers

MULTIMEDIA

  • Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

More Multimedia

RETAIL EVENTS

The Northeast eCommerce Summit April 3 - 4, 2019
Atlantic City, NJ
eTail Canada May 7 - 9, 2019
Toronto, ON
Retail Finance Connect June 17 - 19, 2019
Miami, FL
IRCE @ RetailX June 25 - 27, 2019
Chicago, IL
eTail East August 19 - 22, 2019
Boston, MA
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VENDOR INSIGHTS

  • Cracking The Code: What Online Shoppers Value Most
    Cracking The Code: What Online Shoppers Value Most

    As anticipated, the retail industry continued to evolve in 2018, with overall sales jumping close to 5%, online marketplaces grabbing a larger slice of the pie, and legacy brick-and- mortar retailers shifting more resources online. The industry is ripe for even more change in 2019. With eCommerce sales projected to reach $530.6 billion by 2020, retailers must continue to evolve to meet customer’s expectations. 

  • How Retailers Can Better Prepare To Service The Customer
    How Retailers Can Better Prepare To Service The Customer

    As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before to founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola. Fadi ElTal is the head of Customer Support and Insights at Noon Home, and is behind the program’s overall launch strategy and bring up. These two recently spoke with Retail Operations Insights about customer experience, consumer loyalty, and the future of retail.

  • Beyond BOPIS - 5 Omnichannel Must Haves
    Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

  • Transforming Customer Service With Artificial Intelligence
    Transforming Customer Service With Artificial Intelligence

    (AI) and machine learning (ML) technologies will completely transform customer service over the next five years. Watch this webcast with DestinationCRM and Radial to learn how AI can transform your customer service paradigm.

  • Turning High Risk Digital Gift Cards Into Profit
    Turning High Risk Digital Gift Cards Into Profit

    With a 200% expected increase in digital gift card sales projected for 2018, it’s essential for retailers to have the right fraud management strategies in place to tap into this lucrative market, while minimizing risk. View this insightful webinar with Brett Glass, CEO at GCI, an Incomm company, KC Fox, Senior Vice President, Technology Services at Radial, and DJ Murphy, Editor-in-Chief at CardNotPresent to uncover actionable strategies to turn high-risk gift cards into profit.

  • Man vs. Machine: Striking The Right Balance For Effective Fraud & Chargeback Prevention
    Man vs. Machine: Striking The Right Balance For Effective Fraud & Chargeback Prevention

    In this on-demand webinar, Radial and Chargebacks911 offer expert advice and insider tips on how to achieve the most effective and efficient fraud prevention, leveraging both automated fraud management tools as well as a manual review team. We answer your questions and offer insight on why both are important, and how to use them together to stop fraud without turning away legitimate orders.

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FEATURED PRODUCTS

  • Inter-Store Inventory & Assortment Balancing
    Inter-Store Inventory & Assortment Balancing

    The Right Product at the Right Store at the Right Time.

  • Mobilink P20, P60II, P80, P80 Plus Wireless Mobile Printer
    Mobilink P20, P60II, P80, P80 Plus Wireless Mobile Printer

    Based on the best-selling TM-T88 series, Epson's compact, cost effective Mobilink™ wireless mobile printer is designed to meet the needs of both retail and hospitality for high-speed, mobile, thermal receipt printing. Your current TM-T88 series applications are instantly compatible with Mobilink. And unlike other wireless mobile printers with an average battery life of 2-3 hours, the Mobilink features an industry-leading battery life of up to 20 hours

  • Price Management & Optimization
    Price Management & Optimization

    Retalon’s Price Management & Optimization solution enables retailers to maintain optimal prices throughout the product lifecycle, starting with initial prices and automatically adjusting product families to price changes. The system intelligently accounts for many factors such as competitive data, product cannibalization, promotions & events as well as any policies, business rules, or constraints set by the user.

  • S1000 Check Scanner
    S1000 Check Scanner

    Epson’s CaptureOne check scanner is the most reliable desktop check scanner available making it the ideal solution for retailers that want to capture checks using back office capture, remote deposit capture or a combination of the two. CaptureOne features the highest MICR accuracy in its class, clear electronic endorsements, a double check detector, built-in franker and two-pocket support. Best of all it’s backed by Epson's industry-leading service and a two-year warranty.

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