GUEST CONTRIBUTORS

  • Five Post-Pandemic Investments For Retailers

    As the number of vaccinated people increases, states are lifting pandemic restrictions to restore some sense of normalcy. Even the most stringent cities and states are in the process of returning stores and restaurants to full capacity -- a welcome move for business owners.

  • Cash Use Remains Strong Through The Pandemic

    The Covid-19 pandemic has accelerated “cashless society” efforts around the globe. Understandably, consumers grew concerned over the possibility of contracting the virus by handling cash. Meanwhile, retailers had to scramble to continue operating even when they had to temporarily close brick-and-mortar stores. Many turned to curbside pickup, BOPIS (buy online, pickup in store), and touchless payments.

  • 5 Simple Steps To Alleviate Your Customers’ Phone Frustrations

    A philosophy professor of mine (many, many years ago) would occasionally walk into our classroom, drop his briefcase on the front table, lean on the podium, and bluntly announce, “I’m angry.” He would then take three to five minutes to emote what was gnawing at him.

  • Navigating The New $28.6B Restaurant Revitalization Fund

    To help food service operators and the technology solution providers who serve them, the RSPA has produced a 55-minute video “Navigating the New $28.6B Restaurant Revitalization Fund” featuring guidance from RSPA General Counsel Jill Miller.

  • Back To Basics: Prioritizing TCO In Retail Technology Purchases

    Even before the COVID-19 pandemic, the retail industry was transforming itself to adopt new technologies and accommodate evolving consumer preferences. Now, as retailers look beyond the pandemic, they need to invest in new technologies and services to stay competitive in the digital future. For point of sale (POS) solution providers, this opens profit-generating opportunities to sell technology solutions and deliver long-term services.

RETAIL IT WHITE PAPERS

  • Harnessing Data Can Drive Omnichannel Efficiency

    One retail fulfillment center needs to count pallets of merchandise stacked to the ceiling to meet the surge in online orders that has come during the pandemic. Another needs to keep workers socially distanced. And with more shopping moving online every day, all retailers need real-time updates on consumer habits that seem to be evolving rapidly.

  • New Benchmarks For Customer Contact Performance

    What worked yesterday will not necessarily drive success today. It will almost certainly not ensure a fruitful tomorrow.

  • How To Guide For Doing BOPIS And Curbside Pickup Right

    The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been a retail industry trend for several years now. That trend reached a tipping point in the last 12 months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumers and retailers alike, and for many of the same reasons (e.g., cost savings on last-mile order delivery), BOPIS and curbside have transitioned from nice-to-have to must-have services for brands with physical storefronts.

  • Radial Is A Leader In SPARK Matrix: Omnichannel Order Management Systems

    Omnichannel order management systems (OMS) help retailers manage and fulfill complex customers' orders efficiently in an omnichannel environment to improve the customer experience. An omnichannel OMS provides unified visibility of enterprise inventory from warehouse, distribution center, store, and in-transit locations while performing complex order routing to enable efficient order fulfillment from the optimum location.

FEATURED RETAIL SOLUTIONS PROVIDERS

  • For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • Radial, a bpost company, is a leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.

MULTIMEDIA

  • Cash Implementation Challenges For Telco Retailers By APG Cash Drawer And NTS Retail

    While cashless payment methods are no doubt surging, cash remains a highly relevant factor in many retail environments across the world. Implementing cash in a modern, technology-driven retail environment poses unique challenges, which can have retailers scratch their heads as they try to balance efficiency in labour hours and practicality in daily use. Leveraging technology, both on the hardware and on the software side, goes a long way towards making sure cash transactions run conveniently, smoothly and securely.

RETAIL EVENTS

VENDOR INSIGHTS

  • Cash Implementation Challenges For Telco Retailers By APG Cash Drawer And NTS Retail

    While cashless payment methods are no doubt surging, cash remains a highly relevant factor in many retail environments across the world. Implementing cash in a modern, technology-driven retail environment poses unique challenges, which can have retailers scratch their heads as they try to balance efficiency in labour hours and practicality in daily use. Leveraging technology, both on the hardware and on the software side, goes a long way towards making sure cash transactions run conveniently, smoothly and securely.

  • Shop. Ship. Smile. Program Aims To Lighten The Load For Busy Shoppers

    Aaron Kirley, President of LugLess, answers questions about his company’s partnership with LugLess that will enable holiday shoppers to send gifts directly from the store to any location in the U.S.

  • Supply Chain Innovation: The Role Of Continuous Improvement In The Supply Chain

    When it comes to marketplace innovation, time is of the essence. Over the last two decades, 52 percent of Fortune 500 companies have gone extinct. This statistic alone proves that very few businesses, even stellar ones, don't survive for an extended length of time without going through a reinvention of some sort.

  • Examining COVID-19’s Impact On The Delicate Balance Between Cash And The Retail And Hospitality Industries

    Robert Banker, Director of SMARTtill and Partner Sales at APG Cash Drawer, is a retail technology veteran with extensive experience in solution sales of retail technologies. Before joining APG, Robert led the sales efforts around a variety of software solutions for companies including Toshiba Global Commerce Solutions, IBM, and Tyco Retail Solutions. Robert spoke with VAR Insights about the impact the COVID-19 pandemic will have on the retail and hospitality industries, as well as the future or cash, contactless payment, and cash drawers.

  • POS Software Comparison Tool For Resellers

    Resellers and POS ISVs can download this ISV selection matrix to learn what resellers evaluate before choosing new point of sale software partners. When evaluating different POS software vendors, It is paramount that ISV's be ready to answer these questions and more.

  • The Expanding Wallets And Purchasing Influence Of Millennials And Gen Z

    And 6 Keys to Modern Customer Support That Can Help Businesses Tap Into Both.

FEATURED PRODUCTS

  • The retail Guardiant™ is ideal for grocery, convenience and retail settings and is built to help reduce the spread of contagious, airborne germs commonly spread by coughing or sneezing. Create a protective shield in any place of commerce that requires direct interaction between employees and customers in close proximity such as POS checkouts.

  • The Caddy™ SP Organizer is a slim profile POS integration tray that brings easy cable routing and organization to APG heavy duty cash drawers.

  • The medical Guardiant™ is ideal for doctor clinics, dental and pharmacy settings and is built to help reduce the spread of infectious, airborne germs commonly spread by coughing or sneezing. Create a protective shield in any place of commerce that requires direct interaction between healthcare employees and patients in close proximity.