GUEST CONTRIBUTORS

  • Retailers Plan Significant Post-Pandemic Investments

    Despite consumers’ growing dependence on digital shopping channels, nearly 92% of all sales in 2021 will be fulfilled through local brick and mortar stores, according to IHL research. Meanwhile, local stores are changing, as retailers rush to accommodate new shopping trends such as curbside pickup and BOPIS (buy online, pick up in-store).

  • RSPA Recommended Read: Turning The Flywheel

    Do you want to know the silver-bullet system Amazon, Intel, and Nike use to expand into new markets? Unfortunately, just like in most every other aspect of life, there is no silver bullet. But there is an underlying system these three high-growth companies utilize – it’s called the Flywheel, and you can build one for your organization...

  • 2021 ISV Outlook: Pressing Challenges Include Partnerships, Resources

    At the conclusion of the just-published 2021 RSPA POS Channel KPI Study, we provided insight into the opportunities, threats, and challenges retail IT solution providers face today. We laser focused on that topic during a recent RSPA Niche & Startup ISV Community call and learned quite a bit about software developer challenges.

  • 2021 RSPA POS Channel KPI Study

    Last year’s POS Channel KPI Study, published in early March 2020, began with this statement: Change is the norm and dizziness is a de facto condition for solution providers in the retail IT channel. New technologies, business models, competitors, and consolidations continue to morph our channel, plus we’re seeing the emergence of dozens of niche software developers and a growing influence of ISV/VAR hybrids, resellers investing in their own intellectual property through proprietary software.

  • 15 Ergonomic Tips For Employees Working Remote Or From Home

    During the COVID-19 crisis many of us are relocating to a new work environment, our homes.  Working from home is not without challenges, personal and professional.  When preparing to work from home we tend to focus on the equipment:  laptop, printer, monitor and internet connection.  While this is important, we should also be mindful of where we choose to work within our homes and the ergonomic settings.

RETAIL IT WHITE PAPERS

  • How To Guide For Doing BOPIS And Curbside Pickup Right

    The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been a retail industry trend for several years now. That trend reached a tipping point in the last 12 months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumers and retailers alike, and for many of the same reasons (e.g., cost savings on last-mile order delivery), BOPIS and curbside have transitioned from nice-to-have to must-have services for brands with physical storefronts.

  • Radial Is A Leader In SPARK Matrix: Omnichannel Order Management Systems

    Omnichannel order management systems (OMS) help retailers manage and fulfill complex customers' orders efficiently in an omnichannel environment to improve the customer experience. An omnichannel OMS provides unified visibility of enterprise inventory from warehouse, distribution center, store, and in-transit locations while performing complex order routing to enable efficient order fulfillment from the optimum location.

  • The State Of Contact Center Technology

    Can it mitigate the impact of change? Can it drive unlock new efficiencies? Can it generate unprecedented value? Always relevant when evaluating contact center technology, these three questions took center stage amid the events of 2020. The best technology would have helped companies smoothly transition to remote work and digital-first communication. It also would have helped companies elevate their experiences — and reduce agent and customer effort — even in the face of such uncertainty.

  • Online Consumer Insights Report

    This report includes data on consumer sentiment for commerce trends in fulfillment, omnichannel, Amazon, and more. Consumer insights into the COVID-19 pandemic are also included.

FEATURED RETAIL SOLUTIONS PROVIDERS

  • Radial, a bpost company, is a leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.

  • RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

MULTIMEDIA

  • Cash Implementation Challenges For Telco Retailers By APG Cash Drawer And NTS Retail

    While cashless payment methods are no doubt surging, cash remains a highly relevant factor in many retail environments across the world. Implementing cash in a modern, technology-driven retail environment poses unique challenges, which can have retailers scratch their heads as they try to balance efficiency in labour hours and practicality in daily use. Leveraging technology, both on the hardware and on the software side, goes a long way towards making sure cash transactions run conveniently, smoothly and securely.

RETAIL EVENTS

VENDOR INSIGHTS

  • Cash Implementation Challenges For Telco Retailers By APG Cash Drawer And NTS Retail

    While cashless payment methods are no doubt surging, cash remains a highly relevant factor in many retail environments across the world. Implementing cash in a modern, technology-driven retail environment poses unique challenges, which can have retailers scratch their heads as they try to balance efficiency in labour hours and practicality in daily use. Leveraging technology, both on the hardware and on the software side, goes a long way towards making sure cash transactions run conveniently, smoothly and securely.

  • Shop. Ship. Smile. Program Aims To Lighten The Load For Busy Shoppers

    Aaron Kirley, President of LugLess, answers questions about his company’s partnership with LugLess that will enable holiday shoppers to send gifts directly from the store to any location in the U.S.

  • Supply Chain Innovation: The Role Of Continuous Improvement In The Supply Chain

    When it comes to marketplace innovation, time is of the essence. Over the last two decades, 52 percent of Fortune 500 companies have gone extinct. This statistic alone proves that very few businesses, even stellar ones, don't survive for an extended length of time without going through a reinvention of some sort.

  • Examining COVID-19’s Impact On The Delicate Balance Between Cash And The Retail And Hospitality Industries

    Robert Banker, Director of SMARTtill and Partner Sales at APG Cash Drawer, is a retail technology veteran with extensive experience in solution sales of retail technologies. Before joining APG, Robert led the sales efforts around a variety of software solutions for companies including Toshiba Global Commerce Solutions, IBM, and Tyco Retail Solutions. Robert spoke with VAR Insights about the impact the COVID-19 pandemic will have on the retail and hospitality industries, as well as the future or cash, contactless payment, and cash drawers.

  • POS Software Comparison Tool For Resellers

    Resellers and POS ISVs can download this ISV selection matrix to learn what resellers evaluate before choosing new point of sale software partners. When evaluating different POS software vendors, It is paramount that ISV's be ready to answer these questions and more.

  • The Expanding Wallets And Purchasing Influence Of Millennials And Gen Z

    And 6 Keys to Modern Customer Support That Can Help Businesses Tap Into Both.

FEATURED PRODUCTS

  • The Caddy™ SP Organizer is a slim profile POS integration tray that brings easy cable routing and organization to APG heavy duty cash drawers.

  • The medical Guardiant™ is ideal for doctor clinics, dental and pharmacy settings and is built to help reduce the spread of infectious, airborne germs commonly spread by coughing or sneezing. Create a protective shield in any place of commerce that requires direct interaction between healthcare employees and patients in close proximity.

  • The retail Guardiant™ is ideal for grocery, convenience and retail settings and is built to help reduce the spread of contagious, airborne germs commonly spread by coughing or sneezing. Create a protective shield in any place of commerce that requires direct interaction between employees and customers in close proximity such as POS checkouts.