GUEST CONTRIBUTORS

• Retailers Plan Significant Post-Pandemic Investments

  Despite consumers’ growing dependence on digital shopping channels, nearly 92% of all sales in 2021 will be fulfilled through local brick and mortar stores, according to IHL research. Meanwhile, local stores are changing, as retailers rush to accommodate new shopping trends such as curbside pickup and BOPIS (buy online, pick up in-store).

• RSPA Recommended Read: Turning The Flywheel

  Do you want to know the silver-bullet system Amazon, Intel, and Nike use to expand into new markets? Unfortunately, just like in most every other aspect of life, there is no silver bullet. But there is an underlying system these three high-growth companies utilize – it’s called the Flywheel, and you can build one for your organization...

• 2021 ISV Outlook: Pressing Challenges Include Partnerships, Resources

  At the conclusion of the just-published 2021 RSPA POS Channel KPI Study, we provided insight into the opportunities, threats, and challenges retail IT solution providers face today. We laser focused on that topic during a recent RSPA Niche & Startup ISV Community call and learned quite a bit about software developer challenges.

• 2021 RSPA POS Channel KPI Study

  Last year’s POS Channel KPI Study, published in early March 2020, began with this statement: Change is the norm and dizziness is a de facto condition for solution providers in the retail IT channel. New technologies, business models, competitors, and consolidations continue to morph our channel, plus we’re seeing the emergence of dozens of niche software developers and a growing influence of ISV/VAR hybrids, resellers investing in their own intellectual property through proprietary software.

• 15 Ergonomic Tips For Employees Working Remote Or From Home

  During the COVID-19 crisis many of us are relocating to a new work environment, our homes.  Working from home is not without challenges, personal and professional.  When preparing to work from home we tend to focus on the equipment:  laptop, printer, monitor and internet connection.  While this is important, we should also be mindful of where we choose to work within our homes and the ergonomic settings.

RETAIL IT WHITE PAPERS

• How To Guide For Doing BOPIS And Curbside Pickup Right

  The growth of omnichannel fulfillment programs such as buy online, pick up in-store (BOPIS) and curbside pickup of online orders has been a retail industry trend for several years now. That trend reached a tipping point in the last 12 months, as the COVID-19 pandemic led consumers to seek out safer, contactless shopping experiences. Equally embraced by consumers and retailers alike, and for many of the same reasons (e.g., cost savings on last-mile order delivery), BOPIS and curbside have transitioned from nice-to-have to must-have services for brands with physical storefronts.

• Radial Is A Leader In SPARK Matrix: Omnichannel Order Management Systems

  Omnichannel order management systems (OMS) help retailers manage and fulfill complex customers' orders efficiently in an omnichannel environment to improve the customer experience. An omnichannel OMS provides unified visibility of enterprise inventory from warehouse, distribution center, store, and in-transit locations while performing complex order routing to enable efficient order fulfillment from the optimum location.

• The State Of Contact Center Technology

  Can it mitigate the impact of change? Can it drive unlock new efficiencies? Can it generate unprecedented value? Always relevant when evaluating contact center technology, these three questions took center stage amid the events of 2020. The best technology would have helped companies smoothly transition to remote work and digital-first communication. It also would have helped companies elevate their experiences — and reduce agent and customer effort — even in the face of such uncertainty.

• Online Consumer Insights Report

  This report includes data on consumer sentiment for commerce trends in fulfillment, omnichannel, Amazon, and more. Consumer insights into the COVID-19 pandemic are also included.

• Retail Supply Chains Take On Pandemic-Era Challenges
• The Cyber 5 Holiday Report
• Reimagining The Store Of The Future: Retail Adjustments For A Post-Pandemic World