GUEST CONTRIBUTORS

  • Preparing For 2021: What To Do Now For Success

    With a continuation of Covid-19 and new political policies on the horizon, we’re likely in for an interesting year. But that doesn’t mean we need to be reactive. In fact, there are many proactive strategies we can take to make 2021 a positive and profitable year. Here are just a few.

  • What Metrics Should You Be Tracking

    Metrics, KPIs, and benchmarks are all vital to the success of an organization. Not only do they show you what’s working, but they also highlight areas that need immediate improvement. However, with so many metrics out there, it can be difficult to know which are the most important to your business success. So, to help you narrow down your options, here are the top 5 metrics we believe you should prioritize tracking in 2021. 

  • Will Sustainability Be The New 'It' Feature?

    No matter which side of the fence you sit on, there’s no denying that sustainability is high on the priority list of many customers. They live it in their personal lives, they encourage friends and family to participate in it, and they expect it from the brands they buy from. In fact, in some cases, customers even boycott unsustainable businesses after they leave for their “greener” competitors.

  • Mistakes Retail Business Owners Should Avoid When Going Omnichannel

    Omnichannel is one of the biggest buzzwords of 2021 – and for good reason. For retailers who want to compete in today’s market, it’s no longer an option. As a solution, it allows retailers to merge in-store and online operations while providing customers with a seamless experience, no matter where they come into contact with your brand.

  • Incorporating A Remote Workforce Into Your Business Continuity And Pandemic Planning

    Historically, organizations have looked at an existing business continuity (BC) and disaster recovery (DR) plan through the lens of natural disasters and terrorism that would affect the physical location of an organization’s headquarters or data centers. Their main focus was on being able to relocate those services to another location to restore business capabilities within a pre-defined amount of time.

RETAIL IT WHITE PAPERS

  • The State Of Contact Center Technology

    Can it mitigate the impact of change? Can it drive unlock new efficiencies? Can it generate unprecedented value? Always relevant when evaluating contact center technology, these three questions took center stage amid the events of 2020. The best technology would have helped companies smoothly transition to remote work and digital-first communication. It also would have helped companies elevate their experiences — and reduce agent and customer effort — even in the face of such uncertainty.

  • Online Consumer Insights Report

    This report includes data on consumer sentiment for commerce trends in fulfillment, omnichannel, Amazon, and more. Consumer insights into the COVID-19 pandemic are also included.

  • Retail Supply Chains Take On Pandemic-Era Challenges

    One retailer needs to set up curbside pickup in a day. Another is doing ship-from-store but needs real-time data on the number of units of specific items at each store. Others are deciding whether to keep merchandise at shuttered stores or send them back to distribution centers. Those are among the challenges retailers are facing during the unprecedented COVID-19 pandemic. They are not easy to face alone. 

  • The Cyber 5 Holiday Report

    How the peak shopping weekend shook out during this unique holiday season. Find out how a later Amazon Prime Day coupled with merchants earlier holiday discounts impacted the kick-off to the holiday season. Also, an analysis of discounts offered by DNVBs and a look at why supply chain snafus have complicated retailers' overall holiday plans. Plus, an in-depth look at how fulfillment operation improvements will outlive the pandemic and a real-world test of how retailers' curbside operations fared during the Cyber 5.

FEATURED RETAIL SOLUTIONS PROVIDERS

  • RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • Radial

    Radial, a bpost company, is a leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.

RETAIL EVENTS

VENDOR INSIGHTS

FEATURED PRODUCTS

  • Cash Drawer Caddy™ SP Organizer

    The Caddy™ SP Organizer is a slim profile POS integration tray that brings easy cable routing and organization to APG heavy duty cash drawers.

  • Retail POS Guardiant Countertop Shield

    The retail Guardiant™ is ideal for grocery, convenience and retail settings and is built to help reduce the spread of contagious, airborne germs commonly spread by coughing or sneezing. Create a protective shield in any place of commerce that requires direct interaction between employees and customers in close proximity such as POS checkouts.

  • The Medical Guardiant Healthcare Countertop Screen

    The medical Guardiant™ is ideal for doctor clinics, dental and pharmacy settings and is built to help reduce the spread of infectious, airborne germs commonly spread by coughing or sneezing. Create a protective shield in any place of commerce that requires direct interaction between healthcare employees and patients in close proximity.