GUEST CONTRIBUTORS

• New Products For New Times: APG’s Guardiant Shields

  The COVID-19 pandemic has forced both consumers and businesses to rethink their activities and priorities. As restrictions that temporarily halted eat-in restaurant and in-store sales start to ease, many consumers are weighing the benefits against the risks of resuming their patronage of these businesses.

• Report: Tools And Tech Driving Value In Customer Service

  The pace of change in retail customer service in recent years has been profound, with new technologies and tools both meeting and driving heightened consumer expectations. The abrupt and shocking changes to the retail landscape driven by the Coronavirus pandemic have brought this issue into even sharper relief, as millions of consumers increasingly rely on virtual channels of service to meet their needs. In this environment, taking a step back to assess where the industry stands and where it is headed is a valuable step in planning for a future of increasing challenges and opportunities.

• Retailers’ Post-Pandemic Investments To Focus On Omnichannel

  In the blink of an eye, the COVID-19 outbreak caused massive upheaval in the retail industry. As retailers look beyond the lockdowns and stay-at-home directives necessitated by the pandemic, some of the technology changes and investments implemented in a hurry will likely be permanent.

• Brave New World: A Futuristic Vision Of Payments

  Over the last ten years, the retail e-commerce ecosystem has undergone a wide-ranging transformation. As recently as 2010, the e-commerce and payments value chain was relatively straightforward: Any eCommerce merchant could integrate a payment processor’s front-end HPP into their checkout or perform a deeper API integration for a customized checkout experience. The customer then enters their card details or other bank details, which were passed to payment platforms and schemes for processing.

• Clothes Sold New And Used While Rented And Repaired Online – Doing More With Less

  Clothes are being handled like cars – and why not? Digital fashion companies can learn from the auto industry in building deeper relations with customers by treating them newly as business partners who supply apparel. Together with re-fashioning the value chain, there are opportunities for online clothes retailers to raise the market profile and market share. And also help the environment to boot.

RETAIL IT WHITE PAPERS

• Sharpening Omnichannel Inventory Management To A Razor’s Edge

  Inventory is your company’s largest capital investment. It is why customers make purchases in your stores and online. It is the source of your company’s revenue and the bedrock of your brand. Naturally, it makes sense that fine tuning inventory management is a key to achieving financial success.

• The AI-Driven Supply Chain: Seamlessly Meeting Complex Demand

  Retail supply chains have become overwhelmingly complex. In order to meet constantly shifting consumer demand and ensure product is where it needs to be, when it needs to be there, savvy retailers are turning to artificial intelligence (AI) to help power their next-gen supply chains. 

• Bot And ATO Attacks: How They’re Related And What You Can Do

  There are faceless armies of robots arrayed against you. They are legion, they are tireless and, if they overwhelm your defenses, they can be lethal—to your business. Bots are not the minions of an evil super-intelligence in a science fiction film bent on dominion over mankind. They are simply tools that can be used by anyone who picks them up. And, the people picking them up these days often are criminals employing them to take over or create online accounts.

• Cash Transactions In The Mobile World

  For two decades, the PC has reigned supreme over all POS solutions, operating as point of sale terminals that sit on counters and control various peripherals. However, the need for PC-centric solutions is waning as a more flexible POS model emerges Leveraging cloud and mobile technologies, this model supports thin client and IP-enabled components such as cash drawers and printers.

• Protect Yourself: 8 Security Best Practices For Retailers
• Retail Cash Loss: Addressing The Problem With Intelligent Technology
• Omnichannel And The Future Of Stores