EDITOR'S DESK

  • Advice On Voice
    Advice On Voice

    In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.

GUEST CONTRIBUTORS

  • 2018 Retail IT Trends Recap, and 2019 Predictions
    2018 Retail IT Trends Recap, and 2019 Predictions

    Here are the top three trends happening in retail this year and our predictions for what’s going to be big next year.

  • Coach Joins Burberry And Gucci In Dropping Fur Products. How Retailers Facing Changing Customer Demands Can Leverage Predictive Analytics
    Coach Joins Burberry And Gucci In Dropping Fur Products. How Retailers Facing Changing Customer Demands Can Leverage Predictive Analytics

    Coach has recently announced that the company will no longer be selling fur products for ethical reasons. The decision came after similar announcements from other fashion retail competitors such as Gucci, DKNY, Versace, Burberry and Columbia Sportswear. The decision to drop fur, or any other category/sub-category of product, isn’t an easy one for retailers, especially those in high-end fashion retailing. It means asking a lot of questions to understand what would happen and what the implications could mean for the business. Questions that involve the kind of data that people can’t process without the right tools and solutions. Generally speaking, we know that there are two main routes dropping fur could go for a fashion retailer:

  • Why (The Right) Chatbot Is Your Right-Hand Man This Holiday Season
    Why (The Right) Chatbot Is Your Right-Hand Man This Holiday Season

    Online shopping can actually be quite stressful but leveraging a chatbot with strong functionalities can relieve shoppers of these stresses and make shopping productive, timely, and enjoyable once more.

  • 5 Surprising Ways Predictive Analytics Helps Retailers
    5 Surprising Ways Predictive Analytics Helps Retailers

    Modern retailers understand the core benefits of leveraging the power of Predictive Analytics and Artificial Intelligence. Predictive Analytics accounts for all of your company’s relevant data at a micro-level, identifies your business’ trends, opportunities, and influencing factors. It makes recommendations to retailers that will help them increase forecast accuracy, reduce inventory costs, increase in sales, and maintain high customer satisfaction levels.

  • mPOS And Small Retailers: The Customer Experience Reimagined
    mPOS And Small Retailers: The Customer Experience Reimagined

    Mobile point of sale (mPOS) systems are experiencing explosive growth in the retail sector. For smaller retailers, mPOS represents an opportunity to expand the flexibility of their POS options, and to reconfigure customer interactions and fundamental store design concepts. Learn how mPOS may eliminate the need for a traditional cash wrap, while improve the entire in-store experience for customers.

More From Guest Contributors

RETAIL IT WHITE PAPERS

  • Retailers Identify Keys To Successful Retail Delivery
    Retailers Identify Keys To Successful Retail Delivery

    New research reveals that 88% of retailers with new supply chain initiatives said it has helped them exceed customer expectations; and 84% claim these efforts allow them to give customers more control over their shopping experiences.

  • Prepare For IoT's Disruption Of Customer Fulfillment And Collaboration
    Prepare For IoT's Disruption Of Customer Fulfillment And Collaboration

    "Internet of Things (IoT) endpoints are becoming ubiquitous thanks to a predicted compound annual growth rate (CAGR) of 32% from 2016 through 2021, according to Gartner research published in December 2017. These endpoints have the potential to disrupt order-to-cash processes and will enable digital optimization by creating new ways to serve and collaborate with customers and channel partners." Despite the expected disruption, the new report also revealed that only 22% of respondents have already or are currently investing in IoT. "However, in terms of the dollar value of spend on supply chain IT, only 18% of budget spend is put toward supporting innovation and agility to transform operations and create sustainable advantage."

  • Taking Digital Commerce From Idea To Doorstep
    Taking Digital Commerce From Idea To Doorstep

    Succeeding in today’s ever-changing digital commerce world requires mastering a complex mix of people, process and technology innovations that must all work seamlessly together. Organizations face myriad of choices — from developing the right strategy to building a high-performing team and laying a solid foundation of the right technologies.

  • Exploring The True Value Of Order Management Systems
    Exploring The True Value Of Order Management Systems

    To keep pace with growing consumer expectations, retailers must be equipped with modern order management systems that greatly expand their fulfillment capabilities. However, many still lag behind. To gain insight into these challenges and retailers’ top priorities for a future OMS investment, Radial partnered with Incisiv to conduct a quantitative survey of retail executives spanning key business functions across the retail supply chain.

More Retail IT White Papers

FEATURED RETAIL SOLUTIONS PROVIDERS

  • Epson America, Inc.
    Epson America, Inc.

    Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration, and energy efficiency.

  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

  • Datalogic
    Datalogic

    Datalogic is a global technology leader in the automatic data capture and process automation markets, specialized in the designing and production of bar code readers, mobile computers, sensors for detection, measurement and safety, vision and laser marking systems.

  • Radial
    Radial

    Radial, a bpost company, is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud detection, payments, and tax systems, and personalized customer care services.

View All Our Featured Suppliers

MULTIMEDIA

  • Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

More Multimedia

RETAIL EVENTS

The West Coast eCommerce Summit January 30 - 31, 2019
Los Angeles, CA
Future Stores Miami 2019 February 5 - 7, 2019
Miami, FL
eTail West 2019 February 19 - 22, 2019
Palm Springs, CA
MRC Vegas 2019 March 18 - 21, 2019
Las Vegas, NV
The Northeast eCommerce Summit April 3 - 4, 2019
Atlantic City, NJ
More Events

VENDOR INSIGHTS

  • How Retailers Can Better Prepare To Service The Customer
    How Retailers Can Better Prepare To Service The Customer

    As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before to founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola. Fadi ElTal is the head of Customer Support and Insights at Noon Home, and is behind the program’s overall launch strategy and bring up. These two recently spoke with Retail Operations Insights about customer experience, consumer loyalty, and the future of retail.

  • Beyond BOPIS - 5 Omnichannel Must Haves
    Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

  • Transforming Customer Service With Artificial Intelligence
    Transforming Customer Service With Artificial Intelligence

    (AI) and machine learning (ML) technologies will completely transform customer service over the next five years. Watch this webcast with DestinationCRM and Radial to learn how AI can transform your customer service paradigm.

  • Turning High Risk Digital Gift Cards Into Profit
    Turning High Risk Digital Gift Cards Into Profit

    With a 200% expected increase in digital gift card sales projected for 2018, it’s essential for retailers to have the right fraud management strategies in place to tap into this lucrative market, while minimizing risk. View this insightful webinar with Brett Glass, CEO at GCI, an Incomm company, KC Fox, Senior Vice President, Technology Services at Radial, and DJ Murphy, Editor-in-Chief at CardNotPresent to uncover actionable strategies to turn high-risk gift cards into profit.

  • Man vs. Machine: Striking The Right Balance For Effective Fraud & Chargeback Prevention
    Man vs. Machine: Striking The Right Balance For Effective Fraud & Chargeback Prevention

    In this on-demand webinar, Radial and Chargebacks911 offer expert advice and insider tips on how to achieve the most effective and efficient fraud prevention, leveraging both automated fraud management tools as well as a manual review team. We answer your questions and offer insight on why both are important, and how to use them together to stop fraud without turning away legitimate orders.

  • Not All Demand Is True Demand
    Not All Demand Is True Demand

    For consumer goods companies with omnichannel sales, downstream demand is a key signal to consider when thinking about inventory allocation, new product launches, demand planning, and other decisions. However, not all downstream demand is created equal.

More Vendor Insights

FEATURED PRODUCTS

  • Price & Markdown Optimization
    Price & Markdown Optimization

    Retalon’s Dynamic Price Management system is built on a powerful Predictive Analytics engine. This system will automatically monitor your entire retail process, uncover hidden opportunities, and recommend the most advantageous pricing strategies. The system significantly reduces inventory costs and boosts gross margins.

  • RFID Systems
    RFID Systems

    Datalogic offers a wide range of UHF RFID devices in multiple form factors and various technologies. These devices have been developed to satisfy RFID requirements in many industries and applications including: Retail In-Store (Real-time inventory, RFID Check-out and Security), Warehouse Management (Inventory, Shipping/Receiving manually or automatic) and Healthcare (Tracking and tracing of medicines and blood/specimens).

  • S1000 Check Scanner
    S1000 Check Scanner

    Epson’s CaptureOne check scanner is the most reliable desktop check scanner available making it the ideal solution for retailers that want to capture checks using back office capture, remote deposit capture or a combination of the two. CaptureOne features the highest MICR accuracy in its class, clear electronic endorsements, a double check detector, built-in franker and two-pocket support. Best of all it’s backed by Epson's industry-leading service and a two-year warranty.

  • TM-U220 Receipt Printer
    TM-U220 Receipt Printer Epson's TM-U220 impact printers are compact, reliable and optimized for high-speed throughput. They offer all the easy-to-use features important to the retail, restaurant and hospitality industries and two-color printing to highlight special offers, kitchen orders and impactful logos. In addition, the TM-U220 printers have been designed to be 100% compatible with existing systems that currently use a TM-U200 printer
More Featured Products