GUEST CONTRIBUTORS

  • Role Of Test Automation In Retail Digital Transformation
    Role Of Test Automation In Retail Digital Transformation

    Businesses are evolving at a breakneck speed and with growing digital transformation, everything is becoming automated. Rapid software launches are the demand of this era along with quality features. Moreover, customers expect that the applications provide a seamless user experience. In the retail industry, POS, e-commerce, mobile payments, data analytics for consumer behavior, etc. are the new trends. Automation testing helps to manage huge test volumes and earn profits from digital transformation. It is not possible to achieve the desired results in the current era without opening doors to automated testing.

  • Driving Retail Sales And Loss Prevention Through Technology
    Driving Retail Sales And Loss Prevention Through Technology

    It all began in 2015 with some regional grocery chains. The primary reason for this was that store management felt their grocery consumer base would perceive a level of retailer distrust through the installation of traditional looking EAS gates. Our response was a dual-purpose, industry-first Media Portal - EAS Gate, a 72” tall sleek attractively designed housing with two digital signs playing intriguing content for customers and asset protection for the store.

  • 5 Retail Trends For Improving The Customer Experience In 2019
    5 Retail Trends For Improving The Customer Experience In 2019

    Retail is undergoing a major sea change as retailers reshape the shopping experience. As consumers become more demanding thanks to the conveniences of online shopping, savvy retailers are making strides to replicate – or even surpass that experience – at physical locations. Retailers who make customer-centric decisions, investing in stores, technology, fulfillment and customer service teams will stand to profit.

  • Technologies That Engineers Must Master This Year
    Technologies That Engineers Must Master This Year

    With the beginning of 2019, we have witnessed many interesting technologies that are going to shape the methodology systems are designed in this year.

  • 2018 Retail IT Trends Recap, and 2019 Predictions
    2018 Retail IT Trends Recap, and 2019 Predictions

    Here are the top three trends happening in retail this year and our predictions for what’s going to be big next year.

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RETAIL IT WHITE PAPERS

  • Adopting Omnichannel In Your Business - Enhancing Experience And Achieving Operational Excellence
    Adopting Omnichannel In Your Business - Enhancing Experience And Achieving Operational Excellence

    Consumers worldwide continue to adopt and use technology in their shopping experience. Faced with rising customer expectations and increasing competitive pressures, retailers now are prioritizing in-store innovation. Many retailers have adopted multichannel implementations, in which mobile, web, and in-store shopping are enabled but not delivered consistently to the customer.

  • Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting
    Perfecting The Customer Journey - A Guide To Making Your Restaurant A Destination Worth Revisiting

    Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game.

  • Making The Move To A Tablet Point Of Sale Solution - A Research Guide To Choosing The Right Mobile POS
    Making The Move To A Tablet Point Of Sale Solution - A Research Guide To Choosing The Right Mobile POS

    Over the past few years, improvements in mobile devices, Wi-Fi, and cloud computing have made mobile point of sale (POS) solutions effective and affordable for businesses of all sizes. Tablets have emerged as the most popular platform for mobile POS solutions, and you may have already heard the buzz about them. There’s a reason for all the hullaballoo. In addition to integrating payments and making retail transactions more effcient than using a traditional electronic cash register (ECR), tablet POS solutions can provide robust management data.

  • Line Busting As A Mobile Transaction And Service Industry - A Guide For Consumer Industries
    Line Busting As A Mobile Transaction And Service Industry - A Guide For Consumer Industries

    The potential of mobile technologies to transform the transaction experience has been discussed regularly over the past decade. The transformation first promised a decade ago always depended on significant advancements in both consumer and business transaction technologies. The consumerization of smartphones, which began in 2007, introduced what would become the key enabling technology on the consumer side. This marked the beginning of robust growth and continuous advancements in consumer mobile technologies.

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FEATURED RETAIL SOLUTIONS PROVIDERS

  • Epson America, Inc.
    Epson America, Inc.

    Founded in 1975 and headquartered in Long Beach, CA, Epson America, Inc. is the U.S. affiliate of Japan-based Seiko Epson Corporation, a global manufacturer of high-quality technology products that meet customer demands for increased functionality, compactness, systems integration, and energy efficiency.

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MULTIMEDIA

  • Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

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RETAIL EVENTS

eTail Canada May 7 - 9, 2019
Toronto, ON
Retail Finance Connect June 17 - 19, 2019
Miami, FL
IRCE @ RetailX June 25 - 27, 2019
Chicago, IL
eTail East August 19 - 22, 2019
Boston, MA
eTail Boston 2019 August 19 - 22, 2019
Boston, MA
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VENDOR INSIGHTS

  • Cracking The Code: What Online Shoppers Value Most
    Cracking The Code: What Online Shoppers Value Most

    As anticipated, the retail industry continued to evolve in 2018, with overall sales jumping close to 5%, online marketplaces grabbing a larger slice of the pie, and legacy brick-and- mortar retailers shifting more resources online. The industry is ripe for even more change in 2019. With eCommerce sales projected to reach $530.6 billion by 2020, retailers must continue to evolve to meet customer’s expectations. 

  • How Retailers Can Better Prepare To Service The Customer
    How Retailers Can Better Prepare To Service The Customer

    As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before to founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola. Fadi ElTal is the head of Customer Support and Insights at Noon Home, and is behind the program’s overall launch strategy and bring up. These two recently spoke with Retail Operations Insights about customer experience, consumer loyalty, and the future of retail.

  • Beyond BOPIS - 5 Omnichannel Must Haves
    Beyond BOPIS - 5 Omnichannel Must Haves

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.

  • Transforming Customer Service With Artificial Intelligence
    Transforming Customer Service With Artificial Intelligence

    (AI) and machine learning (ML) technologies will completely transform customer service over the next five years. Watch this webcast with DestinationCRM and Radial to learn how AI can transform your customer service paradigm.

  • Turning High Risk Digital Gift Cards Into Profit
    Turning High Risk Digital Gift Cards Into Profit

    With a 200% expected increase in digital gift card sales projected for 2018, it’s essential for retailers to have the right fraud management strategies in place to tap into this lucrative market, while minimizing risk. View this insightful webinar with Brett Glass, CEO at GCI, an Incomm company, KC Fox, Senior Vice President, Technology Services at Radial, and DJ Murphy, Editor-in-Chief at CardNotPresent to uncover actionable strategies to turn high-risk gift cards into profit.

  • Man vs. Machine: Striking The Right Balance For Effective Fraud & Chargeback Prevention
    Man vs. Machine: Striking The Right Balance For Effective Fraud & Chargeback Prevention

    In this on-demand webinar, Radial and Chargebacks911 offer expert advice and insider tips on how to achieve the most effective and efficient fraud prevention, leveraging both automated fraud management tools as well as a manual review team. We answer your questions and offer insight on why both are important, and how to use them together to stop fraud without turning away legitimate orders.

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FEATURED PRODUCTS

  • TM-H6000V
    TM-H6000V

    The TM-H6000 multifunction printer with ProofPlus ID scanning combines high-speed, two-color receipt printing and superior slip handling with a fast and powerful ProofPlus ID scanner. It is the only printer with an integrated check and ID scanner that allows retailers and supermarkets to implement ECC, capturing check and ID images at the point-of-sale to lower check costs and reduce fraud and liability.

  • TM-L90 Plus Label And Barcode Printer
    TM-L90 Plus Label And Barcode Printer

    This high quality printer offers fast label and barcode printing in one compact unit. With its software utility you can quickly design custom labels and barcodes and print in one- or two-colors on a variety of print stocks. It supports continuous printing on liner labels and cost-effective one- and two-color thermal labels are available from Epson in a variety of sizes

  • TM-U220 Receipt Printer
    TM-U220 Receipt Printer Epson's TM-U220 impact printers are compact, reliable and optimized for high-speed throughput. They offer all the easy-to-use features important to the retail, restaurant and hospitality industries and two-color printing to highlight special offers, kitchen orders and impactful logos. In addition, the TM-U220 printers have been designed to be 100% compatible with existing systems that currently use a TM-U200 printer
  • Mobilink P20, P60II, P80, P80 Plus Wireless Mobile Printer
    Mobilink P20, P60II, P80, P80 Plus Wireless Mobile Printer

    Based on the best-selling TM-T88 series, Epson's compact, cost effective Mobilink™ wireless mobile printer is designed to meet the needs of both retail and hospitality for high-speed, mobile, thermal receipt printing. Your current TM-T88 series applications are instantly compatible with Mobilink. And unlike other wireless mobile printers with an average battery life of 2-3 hours, the Mobilink features an industry-leading battery life of up to 20 hours

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