EDITOR'S DESK

  • Advice On Voice
    Advice On Voice

    In the upcoming March/April 2018 issue of Retail Executive, I dedicate my Viewpoint article to voice commerce, a topic we’ll be covering more diligently as the technology progresses. As such, I caught up with Saeed Amidi, CEO of Plug and Play Tech Center and Retail Executive Editorial Advisory Board member to get his take on the progression of the technology and how retailers should utilize it.

GUEST CONTRIBUTORS

  • Global Sourcing: How To Improve Communication To Enhance Business, Reduce Risk
    Global Sourcing: How To Improve Communication To Enhance Business, Reduce Risk

    Words are powerful. And in the world of sourcing, clear communication is essential. Operating across borders, time zones and cultures can create meaningful experiences and opportunities. Developing international relationships with people around the globe can lead to unique connections.

  • 6 Questions To Ask Before Implementing A Cash Automation Solution
    6 Questions To Ask Before Implementing A Cash Automation Solution

    If you ask 100 retailer leaders about their biggest worries, chances are Amazon will come up once or twice. Probably some inventory management concerns and a fair number of omnichannel woes. One thing you probably won’t hear a retailer fretting about is their cost of cash. But they ought to be.

  • Staying Competitive With Empowered Consumers
    Staying Competitive With Empowered Consumers

    To build engagement and understand customers, you have to know who they are, what they want, and what’s important to them. The good news is, there is a lot of data to aid in this understanding.

  • Insights Are Uniquely Tied To Location
    Insights Are Uniquely Tied To Location

    Location-based technology provides insights that retailers can’t find anywhere else. It allows the interrogation of structured and unstructured data about customer interactions with retailers across channels. Smart maps show where people work and play, where they travel, and what their priorities are. That data is critical to strengthening customer engagement.

  • Customer Centricity In The New Retail Landscape
    Customer Centricity In The New Retail Landscape

    It’s more important than ever to be customer-centric, because competitors reach customers across channels with increasing velocity. Successful companies use data to maintain a very sharp focus on enhancing their value proposition. Location data is critical to understanding customers and adding value to their retail experiences.

More From Guest Contributors

RETAIL IT WHITE PAPERS

  • False Positives: The Monster That’s Really Killing You And How To Survive
    False Positives: The Monster That’s Really Killing You And How To Survive

    eCommerce fraud professionals battle their versions of Freddy Krueger, Norman Bates, Michael Meyers and Jason Voorhees head-on every day. And, when it comes to fraud, they often slay the monster. But, while many have their eyes focused on the threat in front of them, they can’t see the real danger—the bigger danger—lurking in the shadows.

  • Unleashing The Profitability Of High-Risk Digital Gift Cards
    Unleashing The Profitability Of High-Risk Digital Gift Cards

    The high fraud risks associated with digital gift cards has many merchants worried, despite the fact that overall gift card sales are projected to reach $180 billion in 2018, with a 200 percent increase for digital gift cards, specifically.

  • 5 Key Trends For Smarter eCommerce Fulfillment
    5 Key Trends For Smarter eCommerce Fulfillment

    Half of US households have an Amazon Prime membership and have come to expect free, two day shipping. So now eCommerce executives are challenged to develop delivery strategies to compete with Amazon’s delivery capabilities in order to retain their best customers; and do it without losing money.

  • Retail Technology Report Reveals Trends And Buying Behaviors
    Retail Technology Report Reveals Trends And Buying Behaviors

    Total Retail surveyed its retail executive audience to understand current and future retail technology trends and buying behaviors. The results show that while innovative retail technologies such as augmented and virtual reality, chatbots (i.e., artificial intelligence), and drones get a lot of media attention for how they’re going to disrupt the industry — it’s more basic solutions like marketing automation software, video and mobile websites that currently have retailers’ attention.

More Retail IT White Papers

FEATURED RETAIL SOLUTIONS PROVIDERS

  • Retalon
    Retalon

    Retalon is a leading provider of Retail Predictive Analytics solutions for Retailers. Retalon is a transformational approach to the retail industry. From inception, our solutions were built on an integrated analytic platform that takes into account the entire retail business process which produces the highest accuracy possible. Our predictive analytics technology empowered retail businesses with advanced analytics that uncover hidden opportunities, and significantly increase bottom and top lines.

  • Compliance Networks
    Compliance Networks

    Compliance Networks is a leading provider of proven, private-cloud vendor performance software solutions for retail supply chain excellence. Since 2000, our suite of solutions have enabled enterprises to improve profitability through continuous improvements in supply chain execution.

  • Global Technology Systems, Inc.
    Global Technology Systems, Inc.

    Global Technology Systems is the trusted expert in mobile power technology. GTS designs and manufactures high-performance batteries, chargers, and power management technologies for essential mobile devices. Millions of business professionals, public safety, government, and military worldwide rely on GTS to power mission critical communications and mobile computing applications. Founded in 2000, GTS is headquartered in Framingham, MA.

  • NetSuite
    NetSuite

    NetSuite delivers a cloud-based, multi-channel retail management system that brings together NetSuite Retail Anywhere POS with eCommerce, CRM and marketing, merchandising and order management, financials, and warehouse management into a single, centrally-managed solution.

  • Radial
    Radial

    Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.

View All Our Featured Suppliers

MULTIMEDIA

  • The State Of IVRs In 2018 - Speech-Enabled IVRs Are Thriving

    Many organizations' customer service efforts have relied on interactive voice response (IVR) systems for decades, even as newer channels have emerged to expand customer self-service. But IVRs have evolved well beyond their simple menu-based origins to incorporate new technologies that are incredibly well suited to modern smartphones and thus offer greater flexibility and efficiencies for serving customers.

More Multimedia

RETAIL EVENTS

IRCE June 5 - 8, 2018
Chicago, IL)
Future Stores June 18 - 21, 2018
Seattle, WA)
eTail East 2018 August 6 - 9, 2018
Boston, MA)
2018 Mobile Payments Conference August 22 - 24, 2018
Chicago, IL)
More Events

VENDOR INSIGHTS

  • Tech Trends Driving Omnichannel Profitability In 2018 And Beyond
    Tech Trends Driving Omnichannel Profitability In 2018 And Beyond

    In 2018’s hotly competitive omnichannel retail environment, it’s back-end functions like inventory optimization, fraud prevention and the evolving role of store associates and customer service representatives that are the rising stars where retailers can maximize efficiency and profits. 

  • The State Of IVRs In 2018 - Speech-Enabled IVRs Are Thriving
    The State Of IVRs In 2018 - Speech-Enabled IVRs Are Thriving

    Many organizations' customer service efforts have relied on interactive voice response (IVR) systems for decades, even as newer channels have emerged to expand customer self-service. But IVRs have evolved well beyond their simple menu-based origins to incorporate new technologies that are incredibly well suited to modern smartphones and thus offer greater flexibility and efficiencies for serving customers.

  • A Forecast For Profits - Avoiding The Costly Consequences Of Poor Inventory Management
    A Forecast For Profits - Avoiding The Costly Consequences Of Poor Inventory Management

    In today's omnichannel environment, optimizing inventory across multiple stores and distribution centers is an enormous challenge impacting a retailer’s bottom line. According to research from retail analyst firm IHL Group, retailers are losing up to $1.75 trillion in overstocks and out-of-stocks every year.

  • Staying Competitive With Empowered Consumers
    Staying Competitive With Empowered Consumers

    To build engagement and understand customers, you have to know who they are, what they want, and what’s important to them. The good news is, there is a lot of data to aid in this understanding.

  • Insights Are Uniquely Tied To Location
    Insights Are Uniquely Tied To Location

    Location-based technology provides insights that retailers can’t find anywhere else. It allows the interrogation of structured and unstructured data about customer interactions with retailers across channels. Smart maps show where people work and play, where they travel, and what their priorities are. That data is critical to strengthening customer engagement.

  • Customer Centricity In The New Retail Landscape
    Customer Centricity In The New Retail Landscape

    It’s more important than ever to be customer-centric, because competitors reach customers across channels with increasing velocity. Successful companies use data to maintain a very sharp focus on enhancing their value proposition. Location data is critical to understanding customers and adding value to their retail experiences.

More Vendor Insights

FEATURED PRODUCTS

  • Omnichannel Technology
    Omnichannel Technology

    Radial Omnichannel Technology is a modular, cloud-based suite of technology and tools that can be deployed as a comprehensive suite or one module at a time to connect all of your supply to all of your demand. The suite includes intelligent Retail Order Management, Store Fulfillment, Dropship Manager, Payments, Tax & Fraud, Customer Service Tools, and Analytics.

  • Store Fulfillment
    Store Fulfillment

    Radial Ship-from Store is a cloud-based modular solution in our Omnichannel Technology suite. Ship-from Store connects your store and eCommerce channels by exposing store inventory online and enabling your retail associates to seamlessly fulfill web-based orders.

  • GTS Power Solutions For The MC9000 Series Devices
    GTS Power Solutions For The MC9000 Series Devices

    From high performance batteries to innovative chargers, GTS has everything you need to keep your mobile workforce running.

  • GTS Test & Replace Service
    GTS Test & Replace Service

    Unhealthy batteries are impacting your bottom line everyday. Test & Replace eliminates the negative financial impacts of unhealthy batteries.

More Featured Products