Vendor Insights

  1. Report: Tools And Tech Driving Value In Customer Service 6/15/2020

    The pace of change in retail customer service in recent years has been profound, with new technologies and tools both meeting and driving heightened consumer expectations. The abrupt and shocking changes to the retail landscape driven by the Coronavirus pandemic have brought this issue into even sharper relief, as millions of consumers increasingly rely on virtual channels of service to meet their needs. In this environment, taking a step back to assess where the industry stands and where it is headed is a valuable step in planning for a future of increasing challenges and opportunities.

  2. Examining COVID-19’s Impact On The Delicate Balance Between Cash And The Retail And Hospitality Industries 6/11/2020

    Robert Banker, Director of SMARTtill and Partner Sales at APG Cash Drawer, is a retail technology veteran with extensive experience in solution sales of retail technologies. Before joining APG, Robert led the sales efforts around a variety of software solutions for companies including Toshiba Global Commerce Solutions, IBM, and Tyco Retail Solutions. Robert spoke with VAR Insights about the impact the COVID-19 pandemic will have on the retail and hospitality industries, as well as the future or cash, contactless payment, and cash drawers.

  3. POS Software Comparison Tool For Resellers 3/11/2020

    Resellers and POS ISVs can download this ISV selection matrix to learn what resellers evaluate before choosing new point of sale software partners. When evaluating different POS software vendors, It is paramount that ISV's be ready to answer these questions and more.

  4. The Expanding Wallets And Purchasing Influence Of Millennials And Gen Z 9/25/2019

    And 6 Keys to Modern Customer Support That Can Help Businesses Tap Into Both.

  5. Top 3 Trends That Have An Impact On Software Testing In 2019 5/30/2019

    Business owners continue to meet the current digital transformation challenges from time to time. Not only have the product releases been reduced from months to weeks and days, so have the quality standards increased. One of the most revolutionary trends of this era is the software testing tools in the software development process. However, a software testing company works on achieving digital excellence by using the top trends for this year.

  6. 7 Ways To Reduce Shopping Cart Abandonment 5/29/2019

    High shopping cart abandonment rate is an unpleasant reality for many Ecomm businesses and there are numerous reasons why customers may change their mind half way through the purchasing process. Let’s have a look.

  7. Do You Have A Love-Hate Relationship With Vendor-Funded Promotions? 2/21/2019

    Do you look forward to or dread managing vendor-funded promotions in your retail business? They can be a great sales driver, but they also can be complicated and time-consuming to manage

  8. Cracking The Code: What Online Shoppers Value Most 2/6/2019

    As anticipated, the retail industry continued to evolve in 2018, with overall sales jumping close to 5%, online marketplaces grabbing a larger slice of the pie, and legacy brick-and- mortar retailers shifting more resources online. The industry is ripe for even more change in 2019. With eCommerce sales projected to reach $530.6 billion by 2020, retailers must continue to evolve to meet customer’s expectations. 

  9. How Retailers Can Better Prepare To Service The Customer 12/20/2018

    As Founder and CEO of UJET, Inc., Anand Janefalkar has 15 years of experience in the technology industry and has served as a technical advisor for various startups in the Bay Area. Before to founding UJET, he served as Senior Engineering Manager at Jawbone, and also previously contributed to multiple high-profile projects at Motorola. Fadi ElTal is the head of Customer Support and Insights at Noon Home, and is behind the program’s overall launch strategy and bring up. These two recently spoke with Retail Operations Insights about customer experience, consumer loyalty, and the future of retail.

  10. Beyond BOPIS - 5 Omnichannel Must Haves 11/29/2018

    In order to deliver the best cross-channel shopping experience, future-thinking retailers must go beyond buy online pick up in-store (BOPIS) and push the envelope with inventive new tactics.