Artificial intelligence (AI) is a huge buzzword with nearly half of retailers having near-term plans to use it for improved shopper experiences.
Syndication is a way for retailers to quickly increase the volume of product reviews they display. Brands, typically first to collect this valuable user generated content (UGC), are eager for retailers to feature these on their e-commerce sites.
inStream completed its annual value channel shopper tracking study, interviewing shoppers nationwide at value channel retail locations. The study found value shoppers’ interest in receipt-based offers grew year-over-year and outpaces awareness of and interest in other types of promotions, including digital offers.
GS1 US announced it was collaborating with retailers, manufacturers, brand owners, suppliers, and solution providers to launch the GS1 US Best Practice Guideline for Exchanging Product Images and Attributes, Release 3.0.
As more people shop online, job opportunities in the fulfillment and transportation sectors have expanded dramatically to ensure consumers' holiday packages arrive at their doors on time.
Examine the common challenges holding retailers back and the five customer-focused commerce musts to building a unified customer experience.
In 2015, The Prada Group realized it needed to add guest Wi-Fi to their stores. It chose a personalized experience platform which more than met critical customer needs while adding a crucial building block for future capabilities. The Prada approach is applicable for any brick-and-mortar retailer on the path to unified commerce. By Jeff Abramowitz, president, Cloud4Wi
Mike Maher, co-founder and CEO of Taylor Stitch and Aura Nelson, senior manager consumer insights for Wolverine Worldwide took time to talk customer feedback with RetailOperationsInsights.com, covering everything from what can be accomplished with customer surveys to the best way to analyze the data they generate to make better customer-informed buying decisions.
The fact that we’re witnessing several brick and mortar stores closing this year is not fake news, but much of the media’s coverage of these events has painted a false picture that it’s all but over for traditional retailers. To get a little more perspective on this topic, it’s important to look at some of the positive things that are happening in retail along with research that challenges the mainstream narrative.
Mobile wallets have been around for years now, and industry experts have called them The Next Big Thing in payments for their entire existence. But adoption rates have never quite matched up to the enthusiasm and excitement—while mobile wallet share is increasing month to month, it's still dwarfed by physical card transactions.
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