Vendor Insights

  1. Search Beyond The Box: Innovative User Experiences For Improving E-Commerce Conversion Rates
    7/11/2018

    A simplistic view of the customer journey: search bar > click > add to cart can be costly. Search is not simply about helping the user find what they are looking for. Today’s consumers come to your site for experiences, and it is inspiring experiences that will keep them returning.

  2. Agents Or Automation: Here’s What Your Customers Told Us
    7/11/2018

    Customer service has become a key component of the overall customer journey, and more critically, customer lifetime value. Therefore, retailers need to invest in service options to provide choice and convenience to customers.

  3. 6 Tips For Reducing Warehouse Downtime
    6/13/2018

    In today’s just-in-time-shipping work environment, downtime and other productivity wasters must be minimized for a warehouse/DC company to survive.

  4. Everything You Need To Know About Marketing Analytics & AI
    6/7/2018

    A Practical Guide for the 21st Century  Marketing Executive, Media Buyer,  Content Marketer, and PR Professional.

  5. Email Marketing And The Importance Of Personalization
    5/29/2018

    Email is the simplest and most cost-effective way to reach consumers, delivering ROI of up to 3,800 percent. Yet, many receive a failing grade for their email marketing campaigns. Understanding the power of digital marketing to reach consumers can be a game changer for your business.

  6. Tech Trends Driving Omnichannel Profitability In 2018 And Beyond
    5/7/2018

    In 2018’s hotly competitive omnichannel retail environment, it’s back-end functions like inventory optimization, fraud prevention and the evolving role of store associates and customer service representatives that are the rising stars where retailers can maximize efficiency and profits. 

  7. The State Of IVRs In 2018 - Speech-Enabled IVRs Are Thriving
    5/7/2018

    Many organizations' customer service efforts have relied on interactive voice response (IVR) systems for decades, even as newer channels have emerged to expand customer self-service. But IVRs have evolved well beyond their simple menu-based origins to incorporate new technologies that are incredibly well suited to modern smartphones and thus offer greater flexibility and efficiencies for serving customers.

  8. A Forecast For Profits - Avoiding The Costly Consequences Of Poor Inventory Management
    5/7/2018

    In today's omnichannel environment, optimizing inventory across multiple stores and distribution centers is an enormous challenge impacting a retailer’s bottom line. According to research from retail analyst firm IHL Group, retailers are losing up to $1.75 trillion in overstocks and out-of-stocks every year.

  9. Staying Competitive With Empowered Consumers
    4/19/2018

    To build engagement and understand customers, you have to know who they are, what they want, and what’s important to them. The good news is, there is a lot of data to aid in this understanding.

  10. Insights Are Uniquely Tied To Location
    4/19/2018

    Location-based technology provides insights that retailers can’t find anywhere else. It allows the interrogation of structured and unstructured data about customer interactions with retailers across channels. Smart maps show where people work and play, where they travel, and what their priorities are. That data is critical to strengthening customer engagement.