Vendor Insights

  1. The Future Of Digital Transformation In Retail

    New, emerging models indicate that, overall, retail is growing at a decent rate of 3 percent while online shopping is growing by 20 percent.  Interestingly enough, online growth isn’t only being attributed to online players, but also to brick and mortar (B&M) retailers which are increasing their online offerings. Ravi Kanniganti, Director Vertical Marketing Strategy, Retail and Hospitality for Zebra Technologies recently took time to talk about how technology is aiding the comeback of B&M stores. Read on to find out what Kanniganti thinks about the present and future status of retail’s digital transformation.

  2. What’s In Store For 2018: Four Retail And Point-of-Purchase Industry Trends

    We’ve made another jog around the sun and look forward to what 2018 has in store for our industry. This past year, the expansion and fluidity of e-commerce has continued to challenge traditional retailers to reinvent their strategies of engaging customers.

  3. Capitalizing On Retail Disruption: Retailers Use Location Intelligence To Build Customer Engagement

    Business goes through cycles of creative destruction and business evolves. Retailers that are unable to see threats or to strategically understand shifts in the market will not survive. However, those that are nimble—those that understand what is important and act quickly—not only survive but thrive.

  4. What You Need To Know About The General Data Protection Regulation (GDPR)

    The General Data Protection Regulation, or the GDPR, is the European Union’s new regulation on data and cyber-security that will become law in the EU on May 25, 2018. The GDPR will apply to anyone doing business in the EU that handles personal data — it doesn’t matter whether you’re based in the EU or not. If your company processes, stores or transmits personal data belonging to EU residents, you’ll have to comply as well as show evidence you want to comply. The GDPR Advisory Board took time to answer questions about training your workforce with the latest legal requirements, working to manage your data in a compliant way, and other ways to become legally compliant before the May deadline.

  5. Stop eCommerce Fraud With The Right Technology And Strategy

    Since EMV’s launch in 2015, online fraud attacks have increased 30%. Retailers have been quick to acknowledge the need for a secure online fraud strategy to protect not only consumers, but also revenue and brand reputation. However, merchants are still losing $2.40 for every dollar of fraud incurred.

  6. How Contact Centers Can Make The Most Of The IT Freeze

    Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as companies scramble to keep up with increased demand, they may also close off anything that could jeopardize their ability to earn as much revenue as possible. This is known as the “IT Freeze”.

  7. Survey: Merchants Don't Have The Tech Shoppers Want

    Everywhere you look, something new and exciting is changing the way people shop, dine and go out. And payments is a huge part of that, from pay at the table to mobile wallets and beyond.

  8. How To Fight The Rise Of Friendly Fraud

    We’re now past the two-year anniversary of EMV, and there is one clear truth: EMV has significantly cut into card-present fraud. But that doesn’t mean that all fraud is gone yet. And recent trends indicate that one type in particular may be on the rise: friendly fraud.

  9. How To Boost Business Sustainability In The Changing Retail Landscape

    We’re approaching the end of 2017, and one of the most dominant stories of the year has been what many media outlets call “the retail apocalypse.” What is the retail apocalypse? In short, it’s the idea that retailers can’t compete as online commerce (or, mostly just Amazon) continues to grow.

  10. Seamless Commerce: Stores Still Matter

    With the advent of e-commerce, analysts predicted stores would go out of business. More than 20 years later, they still have a place in the retail landscape. And even more so than before.