Retail IT Case Studies

  • Rent-A-Center Uses Video To Optimize Merchandising And Drive Sales
    Rent-A-Center Uses Video To Optimize Merchandising And Drive Sales

    Retailers around the world are starting to embrace the idea that their video surveillance systems can help them do a lot more than catch shoplifters and dishonest employees.

  • How London Harness Keeps Customers Happier With 4-Second Chip Cards
    How London Harness Keeps Customers Happier With 4-Second Chip Cards

    Wellesley’s London Harness has been a town institution since 1951. The company specializes in leather goods, particularly luxury bags and luggage, and they also offer a wide array of other gifts and services including engraving and monogramming for customers and corporations.

  • Fast Food Chain Increases Sales and Customer Satisfaction
    Fast Food Chain Increases Sales and Customer Satisfaction

    Muscle Maker Grill, the rapidly growing fast-casual restaurant brand, introduced a mobile app solution to enable payment convenience and drive greater customer loyalty.

  • Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology
    Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology

    New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.

  • Pharmacy Reduces Fraud At The POS With Fingerprint Readers
    Pharmacy Reduces Fraud At The POS With Fingerprint Readers

    A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.

  • Hooters Eliminates Need To Issue New Swipe Cards Or PINs During Peak Hours
    Hooters Eliminates Need To Issue New Swipe Cards Or PINs During Peak Hours

    Hooters of America, LLC based in Atlanta, Georgia, operates and franchises more than 450 Hooters causal dining restaurants in 28 countries. Everyday, nearly 4,000 Hooters employees conduct transactions, as well as clock in and out for their shifts. Facing increasing concerns with its traditional PIN and swipe card security system, Hooters turned to Crossmatch for a biometrics-based solution to strengthen their loss prevention efforts, improve productivity and reduce transaction and payroll fraud.

  • Togo's Enables Single-Drawer Accountability With Fingerprint Readers
    Togo's Enables Single-Drawer Accountability With Fingerprint Readers

    Togo’s is a fast casual sandwich shop with more than 250 franchisee locations on the West Coast. Prior to fingerprint biometrics, Togo’s was using passwords to access their point-of-sale (POS) terminals. However, management found it challenging to track access to the cash drawer because passwords can be shared. Togo’s turned to Crossmatch for a biometrics-based solution to eliminate passwords when accessing the POS station. The solution has allowed Togo’s to easily move to single-drawer accountability - one employee, one drawer. Now when balancing the drawer at the end of a shift, there is only one person responsible, making it much easier on management.

  • Wendy's Franchisee Reduces Costs With Fingerprint Readers
    Wendy's Franchisee Reduces Costs With Fingerprint Readers

    Tar Heel Capital is a large Wendy’s restaurant franchisee with over 73 locations and more than 2800 employees throughout North and South Carolina. Prior to the deployment of fingerprint biometrics, swipe cards were used for cash register voids and keypads were used for time and attendance tracking. These methods resulted in fictitious voids and time clock fraud.

  • Flower Power Garden Centres Trims Losses With March Networks Searchlight
    Flower Power Garden Centres Trims Losses With March Networks Searchlight

    FLOWER POWER GARDEN CENTRES, an Australian retailer with 10 locations in the Sydney Metropolitan Area, took a major step toward managing its point-of-sale losses when it acquired a March Networks Searchlight™ for Retail software solution.

  • Cole Haan Converts Retail Locations To Intelligent IP Video
    Cole Haan Converts Retail Locations To Intelligent IP Video

    Upscale shoppers around the world associate the Cole Haan brand with uncompromising quality, so it’s not surprising that the U.S.-based lifestyle brand insists on the same uncompromising quality from companies supplying its mission-critical security and loss prevention technology.

  • Discount Retailer Selects Interface As Internet Protocol Managed Service Provider Across Entire Retail Platform

    Interface Security Systems, a leading North American provider of Internet Protocol (“IP”) Bundled Managed physical security and secured managed network services announced last March that it has been selected by Family Dollar, Inc. as its IP Managed Service Provider across its entire retail platform. Family Dollar, a Fortune 300 company, recently completed a major initiative to modernize and refresh critical technology in each of its retail stores. The technology makeover, or Flat Rate Managed Service Project, as it is referred to, was launched in collaboration with Interface in July 2014 and completed in May 2015.

  • Mammoth Mountain Ski Area Drives Efficiency And Cost Savings With Integrated Workforce Ready Platform

    Located on the eastern slopes of the Sierra Nevadas, Mammoth Mountain Ski Area, LLC is the leading four-season mountain resort in California and the third most frequented ski resort in the U.S. The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, and retail, and manages a workforce that fluctuates from 800 to 2500 employees depending on the season. Download this case study to learn how Mammoth uses Workforce Ready to hire, track, and manage its full-time, part-time, and seasonal employees more efficiently and cost-effectively.

  • Flexible, Mobile Ready Solutions For The Luxury Watch Marketplace

    Selling luxury watches online requires a sophisticated design that supports branding strategy and brand commitment in the best way possible. Customers buying watches in the luxury price segment also have high expectations regarding the seller’s expertise and service delivery. Offering a unique and secure shopping experience in combination with a personal, extensive service portfolio was therefore crucial when relaunching the CHRONEXT marketplace.

  • Justin’s Field Activation Team Spreads Brand Awareness

    Justin’s®, a nut butter and peanut butter cup manufacturer, uses GoSpotCheck to run its field activation team, collect data points surrounding demos and evaluate product launches.

  • MultiSight’s Health Monitoring Delivers Unprecedented Manageability

    One of the many values that MultiSight provides is manageability.  To us, manageability means the ability to keep stores online at all times, even if a customer has hundreds of sites with thousands of cameras and recorders.  Our MultiSight Gateway is designed with manageability in mind, and system health monitoring is an important part of that.

  • Boyett Petroleum Simplifies Video Surveillance With Multi-Store Cloud-Based Solution

    “Yes we have video, but I wouldn’t call it a video solution.” So began our first conversation with Scott Castle, Vice President of Retail Operations at Boyett Petroleum.

  • Wahlburgers Invests In New POS For Great Performance

    Wahlburgers is a chain of high-profile burger restaurants in Florida, Massachusetts, Nevada, New York, Pennsylvania and Canada that stands out from the crowd. The brainchild of brothers Mark, Paul and Donnie Wahlberg, it is a business run with great passion and a very personal touch.

  • Integration At Scale Powers World Class Shooting Experience And Retail

    Hunting enthusiasts across Kansas have long known Ryan Pennock from appearances on the waterfowl hunting TV show he used to produce called Team DuckZone.

  • Winning Formula: Great Service, Superior Quality

    Shoe Retailer with 475 Stores Relies on March Networks Video Surveillance Technology.

  • E-Commerce In A Hurry

    A century-old retailer takes its outlet stores online in just four-and-a-half months, then watches e-commerce boom.

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