Retail IT Case Studies

  • POS Software + New Printers Keep Table And Bar Service Sizzling Hot

    With the opening of its first location just weeks away, Taco Daddy needed help fast. They reached out to Essential Systems Solutions (ESS), the leading restaurant POS reseller and service provider in Frederick, MD, just minutes from the restaurant.

  • Hibbett Partnered With Radial To Support Its New Omnichannel Strategy

    In 2017, Hibbett was a leading athletic-inspired fashion retailer, having evolved from a family-owned business to a public company earning approximately $1B in annual revenue. Despite its growth, Hibbett remained true to its core: providing small-town customers a high-quality experience in its 1000 stores. Change was on the horizon, as Hibbett realized its customers were increasingly turning to digital channels. Hibbett began planning its first ever online shop, but the retailer quickly realized it lacked critical expertise, having never sold goods online or provided customer support outside its stores. To manage its transformation into an online giant, Hibbett sought guidance and expertise to make its technological and operational evolution a success.

  • Building An Online Platform To Fight Counterfeits On Blockchain

    Blockchain technology can be used to build an online platform where manufacturers, retailers, and consumers can come together to authenticate goods that we buy every day. A startup company plans to scale up by working with its manufacturing and retailing partners and building up the platform to fight counterfeit issues and show authentic supply chain information on the blockchain. This would ultimately drive out the counterfeits in the retail supply chain and afford a satisfying shopping experience.

  • Software Keeps Growing Retailer On The Forefront Of POS And Online Trends

    The political and social climate over the last few years has raised questions within the firearms community about regulations, executive actions, Supreme Court rulings, and legislation that could limit the buying and selling of some firearms, ammunition, and accessories. This has attracted more customers to make more purchases from businesses within the firearms industry.

  • Automate & Accelerate Order Processing With Big Box Retailers

    Exploit new online channels and meet the diverse and increasing demands of major retailers across both online and in-store channels to ship orders efficiently, accurately and reliably at minimal additional cost.

  • Old-Time Values Blend With New Technology

    Competing with big-box retailers has become par for the course for SMBs. One sports retailer is using a retail management system to remain true to its customers and increase sales.

  • Michaels Reduces Costs And Improves Customer Satisfaction With Visual IVR

    Self-service is increasingly popular with today’s retail customers as they seek more control over their time and experiences. In fact, research by Forrester indicates that 76% use web and mobile service channels to resolve their customer service inquiries.

  • The Future Of Retail Is All About Personalized Experiences

    When most supermarket chains were facing a downtrend of their annual sales revenue, Carrefour Taiwan bagged a 10% growth rate in annual sales revenue in 2016, and becoming Top 5 in the region on Carrefour’s global list.

  • How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company

    Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform.

  • Apothecary Retailer Uses Amazon Marketplace Integration To Make Millions

    Merz Apothecary is the oldest pharmacy in Chicago and one of the oldest pharmacies in the United States at 142 years old. The company does not specialize in traditional pharmacy products or prescriptions, but what differentiates them from other apothecary stores are their natural and unique personal care products from around the world. With two stores in Chicago, a web business, a catalog business, and on Amazon integration. Merz Apothecary employs 58 people and will finish this year between $15 and $20 million in revenue.

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