When it came to customer support, The Farmer’s Dog wanted to decrease average handle times, first contact resolution, and average tickets per customer.
Ahold Delhaize is dedicated to helping customers shop anytime, anywhere, and in any manner – in store and online. Committed to staying ahead of the industry when it comes to the shopper experience, IT plays a fundamental role in supporting both day-to-day operations and future expansion plans for the company.
Deploy a flexible, easy-to-use eCommerce solution to support emerging retail sales channels, including the ability to efficiently ship small orders to individual consumers.
SpeedETab and Epson TM-m30 wireless printers deliver a personalized mobile ordering experience with big brand benefits.
Like many highly distributed businesses, CEFCO Convenience Stores realized that its long-term growth depended on delivering a consistently positive customer experience across its network of 225 stores in the Southeastern U.S. The company also knew it could achieve that goal only by embracing innovative new technologies.
Dia&Co’s core mission is to “spark radical self-love through style.” And while CEO Nadia Boujarwahand cofounder Lydia Gilbert understood how to meet the needs of an underserved population of women seeking fashionable apparel, they weren’t sure how to deliver a customer support experience that would delight their subscribers.
Limited by an aging legacy POS system, Yoshi’s Enso Japanese Grill struggled to expand operations. As Yoshi’s popularity skyrocketed, it needed a smarter system to take its restaurant to new heights.
With plans for rapid expansion, Taziki’s looked to grow off-premise dining revenues and reduce labor costs in the face of changing labor laws.
Challenged by QSR and fast food chains, Rich’s Burgers-N-Grub looked to streamline operations and speed food orders to get lunchtime patrons back to work and keep customer loyalty high.
Jeng Chi needed to upgrade out-of-date systems with relocation to a larger site and to help keep up with restaurant growth.
Bully’s East was looking to reduce labor costs, improve order accuracy, and step up the pace of its servers for a smooth dining experience that would keep loyal customers coming back for more.
See how they dramatically expedited the ordering process by installing three kiosks where students can place a high volume of orders in record time and allowing one kiosk to serve orders to multiple smart kitchen printers.
As one of the largest Arizona-based credit unions with $3.8 billion in assets and more than 3000.00 members at 47 locations, Desert Schools FCU needed a solid solution to help prevent fraudulent transactions and improve member service while conserving valuable space at the teller window.
With Best-of-Breed POS Technology, Feeding the Masses is a Day at the Beach at the Historic Santa Cruz Beach Boardwalk.
With the opening of its first location just weeks away, Taco Daddy needed help fast. They reached out to Essential Systems Solutions (ESS), the leading restaurant POS reseller and service provider in Frederick, MD, just minutes from the restaurant.
Blockchain technology can be used to build an online platform where manufacturers, retailers, and consumers can come together to authenticate goods that we buy every day. A startup company plans to scale up by working with its manufacturing and retailing partners and building up the platform to fight counterfeit issues and show authentic supply chain information on the blockchain. This would ultimately drive out the counterfeits in the retail supply chain and afford a satisfying shopping experience.
The political and social climate over the last few years has raised questions within the firearms community about regulations, executive actions, Supreme Court rulings, and legislation that could limit the buying and selling of some firearms, ammunition, and accessories. This has attracted more customers to make more purchases from businesses within the firearms industry.
Exploit new online channels and meet the diverse and increasing demands of major retailers across both online and in-store channels to ship orders efficiently, accurately and reliably at minimal additional cost.
Competing with big-box retailers has become par for the course for SMBs. One sports retailer is using a retail management system to remain true to its customers and increase sales.
Self-service is increasingly popular with today’s retail customers as they seek more control over their time and experiences. In fact, research by Forrester indicates that 76% use web and mobile service channels to resolve their customer service inquiries.