Retail IT Case Studies

  • Software Keeps Growing Retailer On The Forefront Of POS And Online Trends
    Software Keeps Growing Retailer On The Forefront Of POS And Online Trends

    The political and social climate over the last few years has raised questions within the firearms community about regulations, executive actions, Supreme Court rulings, and legislation that could limit the buying and selling of some firearms, ammunition, and accessories. This has attracted more customers to make more purchases from businesses within the firearms industry.

  • Automate & Accelerate Order Processing With Big Box Retailers
    Automate & Accelerate Order Processing With Big Box Retailers

    Exploit new online channels and meet the diverse and increasing demands of major retailers across both online and in-store channels to ship orders efficiently, accurately and reliably at minimal additional cost.

  • Old-Time Values Blend With New Technology
    Old-Time Values Blend With New Technology

    Competing with big-box retailers has become par for the course for SMBs. One sports retailer is using a retail management system to remain true to its customers and increase sales.

  • Michaels Reduces Costs And Improves Customer Satisfaction With Visual IVR
    Michaels Reduces Costs And Improves Customer Satisfaction With Visual IVR

    Self-service is increasingly popular with today’s retail customers as they seek more control over their time and experiences. In fact, research by Forrester indicates that 76% use web and mobile service channels to resolve their customer service inquiries.

  • The Future Of Retail Is All About Personalized Experiences
    The Future Of Retail Is All About Personalized Experiences

    When most supermarket chains were facing a downtrend of their annual sales revenue, Carrefour Taiwan bagged a 10% growth rate in annual sales revenue in 2016, and becoming Top 5 in the region on Carrefour’s global list.

  • How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company
    How Charlotte Russe Slashed Costs And Streamlined Operations Across The Company

    Under new leadership, the Charlotte Russe facilities management team initiated a project to identify ways to further expand the usage of the ServiceChannel platform the company had deployed years ago. Previous to this project, the company had been using ServiceChannel primarily as a work order management platform.

  • Apothecary Retailer Uses Amazon Marketplace Integration To Make Millions
    Apothecary Retailer Uses Amazon Marketplace Integration To Make Millions

    Merz Apothecary is the oldest pharmacy in Chicago and one of the oldest pharmacies in the United States at 142 years old. The company does not specialize in traditional pharmacy products or prescriptions, but what differentiates them from other apothecary stores are their natural and unique personal care products from around the world. With two stores in Chicago, a web business, a catalog business, and on Amazon integration. Merz Apothecary employs 58 people and will finish this year between $15 and $20 million in revenue.

  • Garden Center Revamps POS To Handle Massive Sales Volume
    Garden Center Revamps POS To Handle Massive Sales Volume

    In 2016, revenue of the 14,000 nursery and garden stores in the U.S. was valued at around $41 billion. Competition from home centers, hardware stores, mass merchandisers is forcing individually owned retail sites to become more efficient and flexible. This is exactly what Stein’s Garden & Home has successfully achieved with a new point-of- sale system. Stein’s is a 16-store garden center chain based in north, central, and southeast Wisconsin. Boasting an overall volume of about $60 million, Stein’s stocks annuals, perennials, and barbeque equipment, meaning half of the business is seasonal, peaking in the summer, fall, and holiday seasons.

  • Top 10 Retailer Reaps Big Benefits From New Battery Solution For Mobile Devices
    Top 10 Retailer Reaps Big Benefits From New Battery Solution For Mobile Devices

    A well-known, Top 10 retailer was experiencing significant problems with its voice and data (barcode scanners and printers) mobile devices in its scores of Distribution Centers and thousands of stores nationwide. Its voice devices, the Spectralink 84xx series WiFi phones, were an obvious problem because they were regularly failing mid-shift which not only caused staff productivity losses but, worse, hurt the overall customer experience. It also resulted in lost sales.

  • Video Solution A Perfect Fit For Charlotte Russe
    Video Solution A Perfect Fit For Charlotte Russe

    Christopher Perry, Loss Prevention Operations Manager with U.S. clothing retailer Charlotte Russe, remembers the sinking feeling he used to get when he’d log in to a video surveillance system in search of video evidence only to discover that the system was down.

  • Quik-E Food Stores Uses Video To Protect Profits And Recoup Losses

    Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organization, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue.

  • Rent-A-Center Uses Video To Optimize Merchandising And Drive Sales

    Retailers around the world are starting to embrace the idea that their video surveillance systems can help them do a lot more than catch shoplifters and dishonest employees.

  • How London Harness Keeps Customers Happier With 4-Second Chip Cards

    Wellesley’s London Harness has been a town institution since 1951. The company specializes in leather goods, particularly luxury bags and luggage, and they also offer a wide array of other gifts and services including engraving and monogramming for customers and corporations.

  • Fast Food Chain Increases Sales and Customer Satisfaction

    Muscle Maker Grill, the rapidly growing fast-casual restaurant brand, introduced a mobile app solution to enable payment convenience and drive greater customer loyalty.

  • Retailer New Look Enhances Loss Prevention And Improves Customer Service With Fingerprint Technology

    New Look is a leading global fashion retailer with six new stores in China and plans to expand to 100 stores by 2017. Headquartered in the U.K., this international brand has 1,150 locations across mainland Europe, the Middle East, Asia and the U.K. As part of its foray into China, New Look wanted an alternative to password-based identification to improve time and attendance tracking and eliminate the potential for payroll fraud.

  • Pharmacy Reduces Fraud At The POS With Fingerprint Readers

    A leading drug store chain with over 4,500 stores in the United States is using biometrics within their pharmacies, as well as at their point-of-sale (POS) terminals. By adding biometric support to their pharmacy dispensing system, pharmacists and pharmacy technicians use Crossmatch™ U.are.U ® Fingerprint Readers to sign on to the system and throughout the workflow process when filling prescriptions. This ensures the highest degree of accountability and accuracy for its customers.

  • Hooters Eliminates Need To Issue New Swipe Cards Or PINs During Peak Hours

    Hooters of America, LLC based in Atlanta, Georgia, operates and franchises more than 450 Hooters causal dining restaurants in 28 countries. Everyday, nearly 4,000 Hooters employees conduct transactions, as well as clock in and out for their shifts. Facing increasing concerns with its traditional PIN and swipe card security system, Hooters turned to Crossmatch for a biometrics-based solution to strengthen their loss prevention efforts, improve productivity and reduce transaction and payroll fraud.

  • Togo's Enables Single-Drawer Accountability With Fingerprint Readers

    Togo’s is a fast casual sandwich shop with more than 250 franchisee locations on the West Coast. Prior to fingerprint biometrics, Togo’s was using passwords to access their point-of-sale (POS) terminals. However, management found it challenging to track access to the cash drawer because passwords can be shared. Togo’s turned to Crossmatch for a biometrics-based solution to eliminate passwords when accessing the POS station. The solution has allowed Togo’s to easily move to single-drawer accountability - one employee, one drawer. Now when balancing the drawer at the end of a shift, there is only one person responsible, making it much easier on management.

  • Wendy's Franchisee Reduces Costs With Fingerprint Readers

    Tar Heel Capital is a large Wendy’s restaurant franchisee with over 73 locations and more than 2800 employees throughout North and South Carolina. Prior to the deployment of fingerprint biometrics, swipe cards were used for cash register voids and keypads were used for time and attendance tracking. These methods resulted in fictitious voids and time clock fraud.

  • Flower Power Garden Centres Trims Losses With March Networks Searchlight

    FLOWER POWER GARDEN CENTRES, an Australian retailer with 10 locations in the Sydney Metropolitan Area, took a major step toward managing its point-of-sale losses when it acquired a March Networks Searchlight™ for Retail software solution.

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