An APG case study in partnership with J3 POS
Sometimes seeing is believing. Just ask the owners of Quincy Hardware in Waynesboro, PA, who were so impressed with a demonstration of APG Cash Drawer’s SMARTtill ® Intelligent Cash Drawer Solution that they simply had to have it. Never mind that the store had just deployed two brand-new cash drawers a year earlier.
Here’s what happened: Quincy Hardware’s owner Solomon Hess and his brother Jude, the store’s Office Manager, were introduced to independent software vendor (ISV) J3 Point-of-Sale in 2018 at an industry trade show. They got to talking and Quincy Hardware agreed to buy three APG Vasario cash drawers from J3 POS, a Bucyrus, Ohio-based APG partner for over 27 years. Later, in November 2019, the Hess brothers attended a training session at J3 POS headquarters.
J3 POS holds these sessions periodically to teach clients how to use its software, says J3 POS President and CEO Fred Fischer. The ISV sets up tables with POS stations to simulate store checkouts. “We do it this way, so our clients aren’t being distracted by their customers or the phone when we are trying to train them,” Fischer explains. “If we do eight hours of training at the customer site, we might get three hours of attention.”