Contributed Editorial

  1. Grocers Can Redesign Brick-And-Mortar Retail To Beat Amazon At Its Own Game
    1/19/2018

    Last weekend as I stared at the produce section in my local grocery store thinking about how nice it would be to give my shopping list to someone else to fill so I could enjoy a leisurely cup of coffee and come back later to pick up my order, I was run down by another shopper’s cart. One minute I was examining Honeycrisp apples, the next I was clutching my Achilles tendon. When I turned around, to address the other shopper, I discovered it wasn’t a time-pressed consumer who crashed into me. It was an apologetic Instacart Shopper sprinting around the store trying to do his job.  This encounter made me realize the modern grocery store is the nemesis of efficient online shopping.

  2. Why The Future Of Retail Lies In Evolving Technology
    1/11/2018

    The future of retail belongs to those who reinvent their customer experience. It’s a belief that’s been borne out as true by the events of recent years, especially 2017. Research shows that in 2017, a year many in the media pessimistically dubbed the “retail apocalypse,” companies that embraced the latest technology and evolved with the new era in retail saw unprecedented success. They used a unified commerce approach to reach new levels in their business—showing the that the common wisdom about the direction of retail is not the real story.

  3. What’s In Store For 2018: Four Retail And Point-of-Purchase Industry Trends
    1/4/2018

    We’ve made another jog around the sun and look forward to what 2018 has in store for our industry. This past year, the expansion and fluidity of e-commerce has continued to challenge traditional retailers to reinvent their strategies of engaging customers.

  4. The “Ghost Economy” Of Christmas Past
    12/20/2017

    Another holiday peak season is in full swing and customers are buying goods faster than any other time during the year. Your staff is working hard, and putting in the extra hours to fulfill exponentially more orders than usual - if everything stays the course, your company could potentially bring in close to a third of its annual earnings for the year during this busy season alone.

  5. How Contact Centers Can Make The Most Of The IT Freeze
    12/7/2017

    Fourth quarter, the holiday rush and Black Friday, there are myriad reasons why this time of the year is the most lucrative and—thereby important—season for businesses everywhere. Yet, as companies scramble to keep up with increased demand, they may also close off anything that could jeopardize their ability to earn as much revenue as possible. This is known as the “IT Freeze”.

  6. Survey: Merchants Don't Have The Tech Shoppers Want
    12/6/2017

    Everywhere you look, something new and exciting is changing the way people shop, dine and go out. And payments is a huge part of that, from pay at the table to mobile wallets and beyond.

  7. How To Fight The Rise Of Friendly Fraud
    12/6/2017

    We’re now past the two-year anniversary of EMV, and there is one clear truth: EMV has significantly cut into card-present fraud. But that doesn’t mean that all fraud is gone yet. And recent trends indicate that one type in particular may be on the rise: friendly fraud.

  8. How To Boost Business Sustainability In The Changing Retail Landscape
    12/5/2017

    We’re approaching the end of 2017, and one of the most dominant stories of the year has been what many media outlets call “the retail apocalypse.” What is the retail apocalypse? In short, it’s the idea that retailers can’t compete as online commerce (or, mostly just Amazon) continues to grow.

  9. Seamless Commerce: Stores Still Matter
    11/27/2017

    With the advent of e-commerce, analysts predicted stores would go out of business. More than 20 years later, they still have a place in the retail landscape. And even more so than before.

  10. Compliance Is At The Heart Of Unified And Global Retail Technology
    11/27/2017

    For brands, adapting their store technology to regulations in the countries where they're active is a vital condition to succeeding. It’s also a great opportunity to get a head start.